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December 2023 by Andrea J.
Had never taken my brand new car through a car wash, so I decided to trust Smith Brothers on my lunch break. Do not take any car you care about to this place! They left the back window cracked and my backseat was soaked through. I had to go buy a towel and clean off the sudsy water from my backseat, seatbelt, etc. and now I have a B-dry bucket in my brand new two month old vehicle. The cashier was as rude as they come. Go anywhere else but here!
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September 2023 by S S
They do say They are not a "detailed" car wash which they were not lying. The inside of the car was hardly wiped down i had to go home and just do it myself which only took a wet cloth since it wasn't even dirty. Very disappointed! Not worth the 45-50 dollars I pointed out 3 obvious spots they had missed when I was there and honestly just gave up looking for spots because they had missed so many. If you're looking for a detailed wash I would save the 45-50 bucks and just spend 15 to run it through a car wash you'll get the Same experience without the expense or wait. Guess i should have read the reviews before going here I would not have wasted my time. EVERY negative comment was the SAME experience I had and I spent the MAX you could for a junk job so sad. SO please read and take these reviews as truth maybe then,they will step up their game and stop using being "a Christian" origination as a selling point because if they are its a shock to me.
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September 2023 by Frances T
I got the full service exterior and interior. First let’s start with the cashier who was extremely rude. I walked up to the counter and handed him the ticket so I could pay. He took it and gave me the total. No greeting at all. I paid and he asked what kind of air freshener I wanted, I told him and then he threw it on the counter. I picked it up and walked out. When I got in the car I immediately noticed that the windows were not properly cleaned and was still cloudy in some areas and there were still chips under the driver seat. I feel like I could’ve done a better job for cheaper. I just didn’t feel like doing the work. The outside looked nice tho. I just feel like for the price you’re paying, it shouldn’t be a rushed job where obvious things are skipped over. And from reading the responses from the owner on other reviews it appears that they don’t care about building or keeping loyal clientele. I’ll go where my money and time are appreciated. Hope you all get better with quality and customer service.
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September 2023 by Cameron Loomis
Paid $50 to get the works. The outside looks great (as any car wash can do), but the inside was half done. My steering wheel was not done (only did the center part), my dashboard/infotainment and a/c controls are still super dusty and not touched, my doors are all super greasy and oily after leaving, and my seats still have little bits of dirt and stuff on them. I was recommended by a family member to come here, but looks like I’ll be recommending to them to go elsewhere instead.Edit: not to mention they got that greasy/oily stuff everywhere, including the cloth/soft materials in my doors. I sincerely hope that stuff isn’t stringing/permanent to my doors, because as of now, I cannot get it out of my doors!Services: Polishing
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August 2023 by Ashley Walter
I wanted to like this place, but their prices do not match their level of service. I paid $34 for the Refresh package. They did the outside and inside of my 4-door vehicle. Not only were there still smudges and bug residue left on my car, but after driving away, I saw what looked like dirty water splattered on my inside door as well as my beige fabric seats. I also had a baby monitor hooked up, which cords they badly tangled in the process without bothering to put it back how they found it. Very disappointing.
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August 2023 by Jennifer Almond
On my way from Atlanta to Indianapolis, I wanted to get the car washed so I found a family-owned car wash and decided to use them to support their business. I was disappointed when I left the lot as I had to point out a pile of sand that wasn't going to get vacuumed up and then when I got in the car it wasn't all that clean. But then when I got back home to Atlanta my passenger seat would not adjust the seat back. I looked and the button was completely broken. I thought I'd get better service with a small business but apparently not.
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August 2023 by Lexi Lou
They done awesome!! Will definitely go here again if I get the chance
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July 2023 by Misty Lingle
First time taking my vehicle to get cleaned here. Great customer service, excellent prices, and great attention to detail! Will come back. Thank you!Services: Polishing
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June 2023 by James S
Visited today. They could have done a lot better job on whipping down the car. 6 people is way to many people to wipe down one 4 door car.Everyone stepping over each other. Should take 3 at best.1 person on tires and the inside, 1 on the right side of the car and 1 on the left side of the car.Then there should be someone to go behind them and do a walkthrough to make sure everything is done correctly.There was still water dripping all over the place.
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May 2023 by Michael
First time here and this was my experience.Outside of the car looks fine, inside awful. I paid extra money for then to clean the cup holders and in the back row of my van they didnt wipe anything down or vacuum. Didnt vacuum the car seats either. I’ll certainly be going else where.Services: Vacuuming
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May 2023 by Jennifer
UPDATE #2... YES, found a place that actually opens on time (during pretty &warm days) as they advertised. Better job for the same price. UPDATE... NO USE CALLING to complain about anything! I called to verify opentime, was told, "we're text daily start time". As somedays they open late, I see that. However its 75 and sunny..not like it's a rain delay. But was hung up on TWICE!! VERY VERY rude, unprofessional, quality of cleaning no longer exist. And they do NOT open as advertised via google, signs in door AND their own website. Customer service was not there this am, truthfully, unlike it use to be.ALL signs and website say open at 8am. However I'm sitting in line at 9am and they are just setting up for the day! And then the cleaning is hit and miss depending on how busy. As much as I hate to say it, giving up on Smith's bros. IF you dont open til 9 then have signs and website saying so!!!!!!!!!!!Services: Vacuuming
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April 2023 by Cody Jones
My wife had taken her car to get washed and while still sitting in the car an employee slapped and broke her passenger side review mirror off then proceeded to tape it back on till my wife stoped him and ask what he was thinking. Well no big deal if they fix it but we took it to the body shop that they ask us to go to and the body shop has tried to get there approval and they won't respond and now my wife has called Smith bros 7 times and they keep telling her the owner will call her but guess who never has called her. Pretty crappie that they can't get back with her and if she gets in an accident because she can't see to get over cause they won't get back in touch with her there gonna be in even more deep water
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March 2023 by Cassius S.
I only went to this location once and I definitely didn't get the same value out of this one as the Smyrna location. I was pretty disappointed, but the people working were nice enough. It just wasn't worth the $38 we payed(The location/entrance also isn't great either, but I am not including that in my score)
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February 2023 by Steven Ferrand
Very pleased with this wash! The staff is always friendly and outgoing! Adam is a hoot, remember him from his previous job where everyone loved him! Car came out cleaner than I thought after a long road trip! Vacuum job was amazing! Will definitely use again!
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February 2023 by Tim Hammond
Apparently, I cannot respond to the owner's response. I lowered my ratings because the owner's response is very misleading. The basic exterior wash cost me $20 and change and they asked if I wanted to tip. There was no hand washing. Not any more than any other automatic car wash does right before it goes in. The "hand drying" was not even necessary because the car had dried in the sun by the time someone wiped it down. The "wheel cleaning" was someone quickly applying polish on the tires. They did not clean the actual wheels (I have plastic rims so this wouldn't even apply). Overall, there is better value to be had unless you utilize their full staff for a premium service.
