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December 2023 by Edward Scheffer
Such a simple thing that turned a $1000 transaction into a total debacle. I am out of the country and my wife went to pick up 3 pieces we had framed. I asked for non glare museum grade frames. The frames themselves look fantastic but thats where it ends. The glass is not anti glare, the backing looks like it was done by a child. When my wife called me and I asked to speek with the person for a few questions to be answered the response was "I dont know what they want, it is what you get" when asking the manager why the attitude when just trying to get clarification I was told, "Well whay did you expect". I am very confused and can I say, Upset. Then to quote your no return policy to me just topped the cake. Get your stuff together Michael's this is unacceptable on all fronts. I want someone to contact me so atleast my questions can be answered without attitude.
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September 2023 by Shawnta F.
Visited the store today. Very rude customer service. Lines were long when I walked in, when I went to check out, no one was in line. The line quickly began to back up, girl at the register asked for help- she did not get it. Then Arlo, who was asked to come assist with a need - was rude, called me sir, twice, even after they were corrected. Girl at register asked for help three times, continued to tell Arlo, I know you are on break but will you help. Arlo, who claimed to be on break was actually walking around doing work stuff or she was just walking around following the paying customers. Please teach customer service skills to your workers, also please teach them how to address other customers, even after they are corrected. I am sure Arlo would not like anyone addressing them by something THEY are not.
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August 2023 by Myke Animates B.
(Former Employee) Management was f****** terrible. Cut my hours to 3 hours a week before letting me go. They're excuse was that I signed up on a temporary application, which I did not. Then when I asked for the district supervisor's information, she said I'd like to see you call him. When asked for proof that I was temporary she scoffed and said we don't have any physical copies. Then after all that she said don't bother coming in next week with a dumbass smirk on her cigarette smoking face. F*** YOU AND YOUR LUNGS AMY
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June 2023 by The Quest For Truth
Good stuff but very expensive.
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October 2022 by Heather C.
Brenda Bohn was amazing at putting together two semi custom frames, I bought them each for $35 at a store in Germantown and then bought 2 $60 frames and the matting was $250 for the frame costs from michaels - gorgeous art for $150 each, Brenda also does custom pencil drawings of your pets!
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September 2022 by Becky W.
The moment I walked in an employee looked me up and down made eye contact didn't smile or greet me. Then proceeded to follow me into the isle I was in and pretended to do something. I asked where the restrooms were only for her to follow me in minutes later look in the handy cap stall then walk out. When I left the restroom another employee walked in looking me up and down ignored my smile and just glared. I spent no more than 15 minutes in this store and no employee was kind.
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May 2022 by Anna B.
I loved michaels before I moved here from Michigan. This store at the avenue is terrible and I will never go back to this store ever again. The cashier that's ALWAYS there, I believe her name was Jodi or something is terrible. Terrible terrible terrible customer service. Every time I check out with her, she has an attitude if I say I have a coupon or to check an item price. She sighs deeply and does it but makes the customer feel like they're being a nuisance. The last straw was on 5/29/22 when I went in and found paper plates in the CLEARANCE SECTION. The price didn't show up on the self serve price check thing so I went up to Jodi and asked her how much it costs. She scoffs and said it's 5.99 and points to the sticker. So I said well I found it in the clearance section so how can that be regular priced when there's a whole stack of them. She IGNORED me and continued scanning. If you hate your job and are too lazy to ask another worker to check on an item, don't work in customer service. Go work at McDonald's so you can feel something whenever you tell a customer that the ice cream machine is broken.
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January 2021 by Rachel G.
Great place for your crafting needs. They have sales on most of the time or they have a coupon. The staff is always helpful. They do not wear masks, but have dividers.
