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May 2024 by Pamela Logue
I stopped by the store to get cotton yarn and a pair of needles. I love an hour from any Joanne’s. They had about 8 pairs of needles in stock. The clerk said they hasn’t had a shipment in 3 weeks and everything just came in and was in boxes. At check out the registers didn’t work. I understand things happen. I wasn’t angry, but left saying I’d be back. It would have helped if there had been an I’m sorry. I felt like an added problem and ordered from Amazon.
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March 2024 by Dawn Moroughan
Drove 45 minutes to use in-store only coupon for an item that claimed 2 in stock. I could understand the item MAYBE selling out before I got there but looking at the shelves I feel there is a bigger problem. This was the crochet hook/knitting needle aisle.
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February 2024 by Tarryn Sordahl
I order some fabic didn't need it right now I had called them in murfreesboro and email them they say that I can't return it with shipping so I will never shop here or order anything again
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January 2024 by Andra Hammond
Such a low inventory, I’ve never seen anything like it. There was hardly any crochet supplies. Disappointing. Also prices are way too high.
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December 2023 by Patricia Tonnes
I was just in the Murfreesboro location and found it almost impossible to shop in. The store is an absolute mess! Boxes and crates blocking aisles. Shelves are not stocked and what is stocked is in pure disarray. It seems like they need some more staff or better staff that will actually work!
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December 2023 by C B
placed an order online for 2 items. One item was cancelled. I figured it was due to being out of stock. I went to pick my items up today only to find the item that was cancelled on the shelf. So I grabbed it and stood in line for 15 mins. They rang it up and I interjected the fact that it was ordered online and they cancelled it for no reason so I expected it for the sale price since it was their bad. He did give me the sale price which is why i left a 2 star and not 1. I have no clue why the other item was cancelled there was no explanation. makes me think it was just laziness on someone's part to not want to walk to the spot to get it.
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December 2023 by Andrea Love Stitches
Joann as a company has to do better. You are setting this store up for failure. It is obvious because one day the store is full of help the next it is a skeleton crew. I know coming from that very retail environment it starts from the top. This is obviously bonus time and your focus is on your money. This is sad! The store can only do what is allowed. There are boxes everywhere because they don't have help and lines down the isles. If the internet says its in the store it should not be in a box in the back because it can't be put out. You will continue to loose staff at that rate. For what you pay I am not sure why they stay. Do better Corp!! I have been a life long Joann customer. I have watched the turnover. This is sad
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November 2023 by Human B.
very small holiday selections. Also they never have new designs and there is only a women's bathroom so if i'm with my mom or girlfriend how am i supposed to use the bathroom? Go to another store i would honestly prefer hobby lobby over this place and everyone know hobby lobby is expensive
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October 2023 by Destin V.
Ordered an online order at 12:00 PM and drove 45 minutes to the store at 5:00 PM and the order wasn't ready. Not only that, they had us stand around for 35 minutes to "look" for the yarn and never found it and left us for another 10 minutes before we went back up to the desk to be told "oh, no one found you, we canceled the order because we couldn't find it" Corbin was great, super friendly, and helpful. Go Corbin. Management should be ashamed of whoever they've hired to work in the back to fulfill those orders.
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August 2023 by Provision The Essential Brand
Customer service was not great.
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August 2023 by Beshoy A.
Que and gabby were fantastic! They lightened up our day and helped us with what we asked for and more. Honestly, would definitely return to this store again just to see them again! 10/10
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August 2023 by Megan McCune
Had such a good trip to this Joann Fabric and Crafts. The team were so helpful and worked with me on a new project to find all the pieces I needed. Such a good experience. Thank you!
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July 2023 by Kristen Rolston
Staff is friendly and helpful. The ladies at the sewing counter are very kind and got me in touch with some recommendations as a novice sewer!
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July 2023 by Carolyn Donaldson
Was looking for papers for a mass making project and found just what I wanted. And the best part was 90% of it was on sale. Happy happy!
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June 2023 by Triquetra
Great selections.
