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January 2024 by Turn it up
Good customer service
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January 2024 by Nardin Barwari
As the service was great , it’s hard to find everything we look for , we always have to end ordering online or visiting another store
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December 2023 by Shads Page
I purchased an xbox elite 2 controller in 12/16/2022 from the gamestop of 2866 S. Rutherford Rd, Murfreesboro, TN 37130 store#5721. When purchasing the controller we were offered a 1 year or a 2 year warranty, if anything happens with the controller we can bring it in and get it replaced with a brand new one, no charge. I recently started having issues with the RB button and took it in today to 1970 Old Fort Pkwy Ste 3, Murfreesboro, TN, and Marvin told me although I was told I would receive a brand new one when I bought it, that they changed the process just 1 month ago and now I'm only entitled to a used or refurbished(fancy term for used) controller. Marvin expressed(poorly) that his hands are tied and there is nothing he can do. I then called customer service and spoke to Marty who said I can take it back to the location I purchased it at and that he would call them before I got there and see if they can take care of me. We get to the rutherford location, Samuel Whitman was very nice and Samuel tried to reach out to his area manager Michelle multiple times and was unsuccessful, he was able to get ahold of his store manager who had authorized for him to give me a new one, but unfortunately the location states they did not have one on hand, just a display box. While Samuel was checking with the location in Smyrna to see if they can help me, the other associate said how Marvin gets complaints left and right, and that he should have offered us a new one to make this right. The Smyrna Nissan location ultimately told them no they wouldn't help us, but told Samuel there is a refurbished controller online that he could order and to offer that to me. I was told when I bought the warranty, if there are any issues I can bring it back within 2 years and get a brand new one. I offered both locations an opportunity to refund me for my warranty, refund me for the controller and take it back or to get me a brand new one which is what I was promised when I was talked into purchasing the warranty. I will take this as far as I need to, policy changes after a purchase that interefere with the promises and prior policies are unethical and I will not let this go. I want a refund for my controller completely, or allowed to turn it in for a brand new elite 2 controller. Contact me. If not contacted I will continue to report this business to all the proper channels.
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November 2023 by Cheshire Buddha
The guys working there were lifesavers tonight. Give those dudes a raise.
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October 2023 by Michelle Hydorn
Another great location with amazing customer service ?One of many of my favorite stores! ???Thank you GameStop!
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September 2023 by Sue Figueroa
I sold almost all my dang games and I got 238$ and I got 100$ playstation card.?
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July 2023 by America FIRST Vote out corruption AMERICA!!!!
It’s GamStop what else you want me to say. They are always awesome…
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May 2023 by xxluvbunnyxx
They don't have very many options as far as Xbox console games go, and EVERYTIME we get a game here we have to come back because it doesn't work; and they always put the broken games back out to sell again.
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May 2023 by Patrisha Marney
They don't have very many options as far as Xbox console games go, and EVERYTIME we get a game here we have to come back because it doesn't work; and they always put the broken games back out to sell again.
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March 2023 by LKeller 123
Always rude when I go in there!
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January 2023 by Victoria Zwakenberg
Great sales and staff were very helpful with trying to get information and find stuff.
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November 2022 by Maestre Shari (Boy Named Shari)
Favorite location but not so favorite experience. I arrived an hour before closing. I was greeted but not assisted until I approached the counter. I normally shop online where I get the BEST deals. It was not busy and 3 members of staff were at glance. I scoured the aisles for about 5 to 7 minutes searching for games on clearance until having to ask for assistance. I was told there were no games on clearance whereas the website says different and to FIND IN STORE. I left shortly afterwards feeling like my time and effort had been wasted. I will probably not return to the brick and mortar.
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November 2022 by Lora Richardson
The staff is helpful and knowledgeable. We had to use our extended warranty for a gaming headset, my grandson breaks his about every 2 months. The head set was not in stock. The staff went above and beyond to make sure they honored the warranty. Thanks game stop Rutherford
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November 2022 by Erica McAlister
This GameStop has been absolutely amazing. I’ve been bothering them since last week cause they have been having issues with trade ins on the Xbox serial numbers along with other locations and they’ve been dealing with my check ins and phone calls while being so kind and understanding and just keeping me up to date. I’ll literally will never go to another GameStop store as long as I’m in the Murfreesboro/Christiana area. I really appreciate Maddy ( I hope I heard her correctly on her name lol) and Marcus. Love this location! They have been so patient and kind. Great management and employees
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October 2022 by Jeff McElrath
Make GameStop dope again...the crew is dope but I feel the brand is slipping and can't get ahead.Bigger promos and some random drawings would be dope af
