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September 2023 by Erika Presley
ally helped me find the perfect shoes and fish nets for my friends birthday party tonight ! it was so much fun being girly and out of my element having another girl’s wardrobe opinion. she was amazing !
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April 2023 by Karencita Mía Luna
Love ? this store excellent price
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January 2023 by Yvette C.
I love all their clothes and jewelry prices have increased compared to when they first opened.
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December 2022 by torye brown
Worst forever 21 ever staff is rude not a lot to choose from this store should close.
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October 2022 by Linda P.
I'd give ZERO stars if that were an option. I've never seen a store with more apathetic, useless employees. I've been in there 3 times in the past two weeks and every single time was made to feel like a j*** for interrupting an employee gossip session or texting on their phones. I'm sorry I had to interrupt you to actually make a purchase ... you know, the reason you receive a paycheck?! I've gone back each time with the thought that I might have caught someone on a bad day. I'm DONE. The last straw was today when I tried to purchase a sweater that was on a rack with 3 of the SAME SWEATERS. The sign said $15 but it rang up normal price. My husband showed the manager the same sweaters to which she replied, "Can't help that someone put it on the wrong rack. Buy it or not." We chose the NOT option. I would rather pay more at ANY other store than ever give these morons my money.
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September 2022 by Prettylady
At checkout the manager claimed the system was down so the associate had to call this number to give them authorization to us my card. Clearly the associate didn’t know how to do it, because she kept calling for the manager who was too busy having a conversation with a group of friends. So by the time the associate got the code she needed to put into system it timed out, but on my end the money was taken out my account. Even after I showed her the transaction in my account, According to the social party having manager the transaction wasn’t completed on their end so she couldn’t let me leave with the merchandise that I clearly paid for, and that money should be refunded. That was my third and last time shopping in that store, because if an associate don’t know how to do something as a manager you should stop socializing with your friends and assist them.
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March 2022 by Brittany Crawford
At checkout the manager claimed the system was down so the associate had to call this number to give them authorization to us my card. Clearly the associate didn’t know how to do it, because she kept calling for the manager who was too busy having a conversation with a group of friends. So by the time the associate got the code she needed to put into system it timed out, but on my end the money was taken out my account. Even after I showed her the transaction in my account, According to the social party having manager the transaction wasn’t completed on their end so she couldn’t let me leave with the merchandise that I clearly paid for, and that money should be refunded. That was my third and last time shopping in that store, because if an associate don’t know how to do something as a manager you should stop socializing with your friends and assist them.
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February 2022 by sheri grees
I wrote a review, & i’m pretty sure they deleted but do not go to this forever 21 they are absolutely rude and won’t try to help you. They stole my money and won’t return it because it was an online order that i returned to the store. This is ridiculous.
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December 2021 by The Best Channel
The manager Abby is really nice, pretty, and helpful. Couldn’t ask for a better experience.
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November 2021 by Veronica Mowery
Very good our girls are happy with what they got.
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September 2021 by Robin Seay
Staff never speaks or engages unless you directly address them. Little to no full shirts, everything is a crop top.
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September 2021 by Alex C
Unfortunately this is the worst forever 21 I’ve been to. Very unorganized, employees have attitude and when I went to check out the employees didn’t want to check me out because they didn’t want to do their job. I believe one was leaving for the day. I didn’t get a hello or asked if I found everything okay. Just rung up my stuff then told me to insert my card. Some clothing had stains and they had random signs everywhere saying wash hands, but there’s no sink anywhere to wash hands.
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September 2021 by Elizabeth Jones
All the clothes are cute, but the coustumer servuve is not the best
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July 2021 by Brenda Clark
I wished I caught her name, she is a young blonde girl, she was super helpful for me and my daughter. We asked for certain tops, and she kept bringing us tops she thought we would like. Great customer service. This was Wednesday about 3ish.
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May 2021 by Annie Phung
So I went to return a bathing suit that still had the tags attached, and they just changed the return policy. So now you can NOT return bathing suites since the fitting room are now open. When I purchased them they weren’t and I lost my recite. The manager the one that has a lisps said she couldn’t do anything about it. Don’t go here. It’s a bunch of care less college girls that don’t care about customer service.
