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August 2024 by Linda Bozman
I have been doing business at the Cason Lane location for years. I have always had great service with friendly helpful people.
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July 2024 by Aunna Rudig
As the other reviews show, this branch is just terrible. They pick and choose the workflows for transactions. I was able to get two cashier’s checks without any issues and both employees were very accommodating; however, the third time, not only the cashier, but also the manager gave a song and dance about how I had to XYZ because the prior assistance I received is “discretionary” and I don’t know what is going on behind the scenes on a Monday. Utter garbage. I’ll be pulling out $114k and moving my banking business elsewhere.
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March 2024 by michael brito
They sold off the location on Medical Center, and when I tried to call this location 3mins before close, they had already turned the phones off.
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December 2023 by Crystle Bond
First let me say that the cason Lane location in Murfreesboro Tennessee has always been very kind and pleasant with. I opened my account during covid in in 2020. However, after 2 years I decided to go to another for several reasons.1) my account had been hacked for 6 months consistently.2) my nephew was physically assaulted trying to cash a business check at the Smyrna Tennessee branch. Which in my opinion did not get handled in an appropriate fashion when brought the attention of the company.3) I continuously got calls from the bank regarding "certain" staff members cashing business checks under $100.Finally I closed my account in 2023 because no notifications were flagged on my account. I would not suggest the company as a whole.
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October 2023 by Danielle Murphy
Although I have many complaints, I have never dreamed of leaving a review about them because I'm just not that person. However, Natasha is who leads me to this review. I don't know her title, but she is on a serious power trip and needs a reality check. Because I questioned her answer, she cut me off, told me I wasn't listening, and hung up on me. I called back and asked to speak to someone else and she told me I was rude and hung up on me again. I never raised my voice, never cussed - just asked her my question again because her answer the first time made it seem like she didnt understand what I was actually asking and she took major offense to it. Anyway, finally after calling back again, I got a super sweet girl named Olivia who took time to go over my questions with me. But Natasha's behavior just put the icing on the cake and it's time to be done with this bank.
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August 2023 by Carl Johnson
Bank Customer here for about 10yrs. Went in to cash less than $100 in rolled coin. The teller told me they wouldn't cash it in because it would have to be sent to the central office, counted, and then it would be deposited in my account. I asked the teller and another person there why, and they said all coin Corp wide is treated this way for some time now. I then asked for the branch managers card, and they said they didn't have a manager. I then called the 1-800 number, and they confirmed this is NOT the corp policy. This is a discretionary decision incases of too much to count or not enough time to process at the branch. So, they essentially LIED and turned a customer away.
On the other hand, the branch on 808 S Church Street was welcoming, helpful, and very pleasant from the moment I entered to the moment I left the building.
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August 2023 by Carl
Bank Customer here for about 10yrs. Went in to cash less than $100 in rolled coin. The teller told me they wouldn't cash it in because it would have to be sent to the central office, counted, and then it would be deposited in my account. I asked the teller and another person there why, and they said all coin Corp wide is treated this way for some time now. I then asked for the branch managers card, and they said they didn't have a manager. I then called the 1-800 number, and they confirmed this is NOT the corp policy. This is a discretionary decision incases of too much to count or not enough time to process at the branch. So, they essentially LIED and turned a customer away.On the other hand, the branch on 808 S Church Street was welcoming, helpful, and very pleasant from the moment I entered to the moment I left the building.
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May 2023 by Janette Dykes
Been going here for a while. I had to go thru the drive thru this morning and was waiting about 10 minutes. When another car pulled up and the teller waited on them first. She told me the had customers in the lobby and she had her head down. But I know that was not the case. I have never been so upset.
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May 2023 by Sydnee Taylor
Terrible. Has now taken 5 days to get my account set up. It has taken so much of my time. Kelly and the lady who helped me today have been generally helpful, but somehow nothing has been done. Very very frustrating. Amanda, who helped me was very unhelpful. She texted while we were meeting ( for only 10 minutes), couldn't describe interest to me ... (I know what it is but I wanted more detail on what that meant for my account specifically). And so much more. The staff is nice but I'm genuinely frustrated with how so much yet nothing has been done.Edit: they finally got my account set up. However, now I can't log into my account on the app or online to check my balance. Very frustrating. Worst bank ever.
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September 2022 by Joanis Smith
Ashley branch manager was very awesome in handling an issue for me. Very professional and efficient! Thank you Ashley! Good job
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June 2022 by Alan Rand
Pretty bad when you think about "bank" is what they are supposed to do.Seems half the time (almost) the ATM is broken. Call their call center if after hours and they do nothing about it. No sending someone to fix it, etc.The bank inside has ALL cash locked in an interior ATM - one of the tellers confirmed they don't trust them with loose cash - this cane up one day when the inside ATM was jammed and the bank was at a standstill because the customer in front of me asked for <$100 in cash.It would all be humorous if not so disappointing as a customer. Also they are open about 6 hours per week (hyperbole), they close at 12 on Saturday - when every other retail business in the county is open because that's when customers are not working and able to come in. Who came up with that idea?
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May 2022 by Eri O
Pros: •clears my checks quickly •transferring between accounts is easy •you can temporarily lock your card through the app if you lose it. •Staff is niceCons: •sometimes the app login is wonky and doesn’t work right. •the lady who helped me set up an account spelled multiple things wrong including my name and my username (even though it was written down for her). This caused a big hassle in the beginning bc I couldn’t get into my account and they kept telling me my own information was wrong… I had to drive there and get it straightened out. All good now.
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April 2022 by Patricia Carvalho
They closed the next closest branch and this ones ATM NEVER WORKS! Nor do any of them at any branch within 20 miles. And the mobile app is only accurate 50% of the time. Just opened a new account at a different bank and can’t wait to be done with First Horizon.
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March 2022 by Lisa Spencer
Been with this bank for over 45 years. This is the worst branch I have ever been to. It is constantly bad. Unfortunately nearby.
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March 2022 by Will Scotts
Hardly any locations, the app never works. When it was first Tennessee it was good but they’ve wrecked it
