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February 2024 by Jazmine Taylor
It was my first time at this location, and everyone was lovely. I was instantly greeted when I entered the location. The technician was patient as I asked all my questions at the counter without seeming like it was a problem or feeling rushed. Thank you for caring for my car and fixing the issues I came in for.
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February 2024 by Jose
On February 10th, I took my car for maintenance service,I did all the recommendations they told me, and everything came up to $981.06 dollars wich it was fine I was agree because I knew the car need it the problem was next day I went to pick up my car it was stain with grease on the driver's side door, the seat, the floor, and the seat belt apparently the person who performed the service didn't take care or didn't care about protecting the car which they usually do they use plastic seat covers and some kind of floor covers, that was the first thing I noticed the door all stained and the side of the door full of grease, I went back inside and told the person in charge come and take a look, he came and tried to clean it, some of the stained part is fabric and made it worst, at this point he said you see I tried what do you want me to do? I said, "What do you mean I want the stain to go away it wasn't like that and he said give a minute, and he came back with the manager in charge, he apologized and said to give them 15-20 minutes they're going to try to do their best to clean it and take it away, I said ok, they took it back in the shop after more than 20 minutes waiting outside I went back inside they gave me the car, I didn't see the difference the stain was still there, they said after it dries completely it will be better (which it didn't). I said this looks the same, the manager said someone would call me the next day in the morning if the stain was still there, they would pay for a detailed cleaning. Next morning nobody contacted me and I went ahead and call them the manager in charge told me to bring the car back because they don't do that ( they didn't stain the car) I said I'm working I don't have time to bring it, he said they going to file a report and someone else is going to contact me within 48 hours.With this whole situation, I am very upset and frustrated because taking your car to this kind of places where they charge you a lot you expect for them to take care of your car and not to ruined.
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October 2023 by Will P.
I got my tires here, so i referred my mother. She took her car up there, and her and my wife told them they were going to walk down the road to shop while they wait. Instead, they dropped them off in a car and went and picked them up when the car was ready. Complete customer service all around. I couldn't recommend this place more. The tires are wonderful as well.
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October 2023 by Beth Dean
Hate to break it to you boys, but you lied to the wrong woman. My pop-pop owns a shop. Do not go here if you are a woman who does not know about vehicles! Tried to price gouge me after asking for a brake replacement. Listed items that are new as needing replacement. I smiled at their face and asked for my keys back! Never will I ever step foot into another Firestone. I wish I had read the reviews before coming here. This is a trend, ladies! Repairs are expensive enough without un-reputable places like this racking up dollars on unsuspecting women! Horrible people!
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September 2023 by Justin Kulick
Good service and affordable prices. Most importantly they do everything, and offer lifetime warranty for all the services they provides. They do all the suspension and drive train service on my truck. I have lifetime balance, rotation, and alignment.
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September 2023 by Will Parrish
Had a wonderful experience with them so i sent my mother to get her tires done. They welcomed her like family, and even drove her to the mall across the street and dropped her off while she waited for the service. One of the best experiences I’ve had with any company. Very well tan place. Would recommend to everyone.
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September 2023 by Mr. D!!!
I I shouldn't have gave this location another chance. Last year I requested a certain set of tires, waited at least 3 hours. Finally the job was complete just to go outside to see they did not install the set of tires I paid for, and had to wait another couple hours for the correct tires to be installed.Recently I installed a completely new suspension from front to back. I had it towed on a Monday about noon to this shop for a 4 wheel alignment, which I paid for a lifetime alignment. Never received a call or update the whole day. I called Tuesday afternoon and was told someone will call me back within a few minutes, no one called. I called back late that afternoon and was told one of my upper control arms was installed upside down(which is impossible) and need to be redone before alignment. I couldn't wait to get there the next morning to get my vehicle from them, it became a matter of trust. That morning after I had a word with them they change the problem to being the Caster/Camber on backwards and needed to disassemble the control arm before alignment, at my cost.I had it towed to another shop and it was aligned within 30-45 minutes with no changes or problems. This Thompson LN Firestone location is Shady and Unprofessional!!
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September 2023 by JD Socha
Went early and actually had a great time. I had an appointment and was greeted as doors opened early by Kevin a super helpful happy service writer. Got all new Bridgestone tires on our Altima. Met a great group of people, all from Tennessee. So friendly, we talked and made the time fly by. Two hours later I was riding away on those Bridgestones Love this store.
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September 2023 by Brett Duvall
I'd say staff was nice & did everything they could but they couldn't completely accommodate my vehicle cause it's to large for the lifts. My truck is a 2019 F350 dually. Otherwise good experience.
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August 2023 by Lisa Kennedy
My daughter and her friend had a flat tire on a Sunday late afternoon. No hotel would take them because they are only 19 years old. Since they live over 100 miles away, they would have been stranded if it wasn't for Justin, the service manager. As a worried mom, I cannot stress how happy this made me. Thank you!
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July 2023 by Diane Rives
Great business I been using this company for several years .Great quality of mechanical .And I know the job going be done right.
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July 2023 by Christopher Brushaber
The Mgr. Freddy was extremely helpful in me finding the tires that I wanted. I ended up getting another brand of tire because I couldn't get a Firestone brand all terrain that fit my trailblazer. The service was impeccable, and it was as promised. I am completely satisfied with the whole experience, and will go back again for my vehicle needs in the future.
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July 2023 by Timothy
Bunch of crooks and liars work here apparently. I’ve brought my car in three separate times for the same issue, only to be told every single time it was something completely different causing the issue. It still hasn’t been resolved. I have spent over $2,000 since October at this location, and recently took my car to another mechanic. Come to find out they never even replaced my wheel bearing to begin with. Stay away from this place, they’ll lie to you and tell you anything to get your money.
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July 2023 by Rob Suckoll
Great customer service! Glenda is an incredible asset for Firestone. Very pleasant and very good follow-up. I'm very happy with the service I have received.
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May 2023 by Autumn Mullins
First time I came here was when I had an issue with an Old F-150, which was the steering wheel being off entered. Told me “have no idea” and left when it was not fixed. Keep in mind they kept the car for hours. Went a second time about a year later and tried to give them the benefit of the doubt, had a 2006 mustang that had a cylinder 2 misfire and wanted to find the direct cause of it. They also kept this car for two days. Paid yet ANOTHER $130 all for them to tell me “we’re sorry we aren’t sure, you might wanna take it to a dealer.” Would not recommend this place.Services: Steering & suspension repair
