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December 2023 by Jill Wolfe
Great customer service! Always explain what is needed and recommended for my vehicle.
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October 2023 by Abraham Cruzado
I did an oil change and new tires on 9/7. Today when I open the hood to replace my battery realized they never put back the oil cap. Unbelievable how careless they are.
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October 2023 by Lee Moore
Front brake rotors resurfaced successfully. They did charge an extra $20 inspection when we just wanted the resurfacing.
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September 2023 by Claude
Great experience. Had an issue with something a technician had worked on. The store manager (Justin) went above and beyond to resolve.
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September 2023 by Cap Davis Cams
These guys took good care of my vehicle. They were accurate in both diagnosis and repair. Skip the small shops they aren't worth it.
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September 2023 by Robert Della Russo
I have visited this location numerous times and each time the service has been great. All of the advisers are super friendly and keep me apprised of the progress. It’s nice to be able to go into an auto mechanic and not feel like you’re getting ripped off or scammed.
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August 2023 by lisa hardin
This place was thorough, nice, professional and priced fairly! I will be going back next time and also will be purchasing tires as well! It's hard to find a place one likes anymore, but I found this place! Very pleased!
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August 2023 by R S.
Their motto, fixed right, priced right, right on time. They failed the on-time part, had an appointment at four and did not get into the bay until 424 and it definitely was not priced right I will have to come back and update for whether or not it was fixed right. The front staff was nice enough, but there were no apologies for running behind.
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June 2023 by C Farris
Very thorough in their evaluation of my tire problem.
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June 2023 by G Conrad
If zero were a possibility I would certainly give it. This is my second dealing with "Bill", who is, apparently, the front end manager or something. Once, he wanted to charge me $250 to replace a light bulb, which I went to AutoZone, got for $16 and changed myself. This time, I had an appointment for a battery installation. I explained to them that I had just been to the location on Church Street in Murfreesboro and had had their "safety check" done, so really all that needed to be done was to have his man go out, pop the hood, take out the battery and replace it. I said I'm telling you that for scheduling purposes so that you don't have to spend time with it up on the rack and so forth. He acknowledged that. I had also indicated which battery I wanted and when he quoted me the price it was about $150 more than I I had been quoted online. I asked him which battery that was for and he had upsold me. I explained to him again which battery I wanted then the price came down to what I have been quoted. After waiting over an hour, again with an appointment, I needed to go. I had anticipated being out of there and had made other arrangements to do other things thinking, under the circumstances, I would be out of there in plenty of time. I would avoid this location and most definitely Bill if I were you.Parenthetically, in the time I was there, a few people came in for routine things, oil changes and such. Not one of those people got away without being told they needed some sort of major repair, a belt replacement or some other things. I'm not making any accusations here, but it just seemed odd to me that people who are, apparently, otherwise taking the care of their cars, getting oil changes, etc. Would all have something requiring an expensive repair needed.The guys at Church Street were okay and the guy on Thompson Lane, as it turns out, is outstanding. My strong recommendation would be to stay away from the old fort parkway location.
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June 2023 by Kelcie Pickens
Best place to get your car serviced. If you need new tires they currently have a deal going on as well as free brake inspections happening right now. A full vehicle inspection is $10!
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May 2023 by Danny
I'm extremely disappointed with this Firestone location because I thought that they were credible. Maybe they all follow the same shady practices.? I don't know. I've been taking my vehicles to Firestone for years now. I've also recommend their business to many people despite hearing that they overcharged their customers.Nevertheless, this week I took a vehicle in for service. The vehicle was overheating which was causing the fan to run around 10 minutes after the vehicle had been turned off. After their inspection, I was informed that I needed to replace my thermostat.They were going to charge me $907.99 (part $132.99 + labor $775). Also I "needed" a coolant exchange which cost $156.98. It was going to cost ($1064) to fix. I held off paying it then later told myself I better go ahead and get it fixed so I scheduled another appointment with Firestone. After calling, I decided to check around and with a Buick dealership and another auto shop.The auto shop told me that I didn't need a thermostat and that my heat sensor was bad. They charged me $300 total to replace. Later on, the "dealership" told me it would cost $390 total to replace a thermostat. So there it is. Firestone was charging $907.99 plus $156.98 to replace a thermostat that apparently I didn't even need. The dealership charges $390 total to replace.That's a $674 difference.
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May 2023 by J. Davenport
Would give zero stars if that was an option. I took my vehicle in with an appointment for an alignment. They put it on the rack, and came back and tell me they are unable to perform an alignment because quote “all the parts are seized up.” Told me I needed new tie rod ends, etc. I believed them, no problem, because it’s an older vehicle. So that would make sense.But I said ok, I’ll take it to my normal mechanic to perform that work. Because the only things I use Firestone for are basic services, for the convenience.So I take it to my mechanic and he says no, nothing needs to be replaced. He aligned the front end just fine. No issues. Nothing was seized up at all.Now I would like to know why they lied to me, however I don’t really care. I’ll just never go back there again. And I don’t recommend you do either.Service: Wheel alignment
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May 2023 by Ahnahstazia Knepper
I'm always extremely worried about taking my car into a shop for anything mainly cause I've done a majority of the repairs on her. However today these guys were great got my car in and out, everyone one was friendly and actually seemed like they enjoyed being there considering it was a Sunday! Thank yall!
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April 2023 by Andrew Todd
Made an appt day prior to get tires put on my vehicle. Dropped it off at 11 A.M. left. I came back around 5 and here I sit truck is on the lift and no one is around it. I get a discount and still won’t be back… zero communication…Service: Tires