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February 2024 by Matthew Breaux
Wow! What a fabulous shipping experience! I had to return a Bissell Crosswave for Warranty and Cassandra went above and beyond to help me get it boxed and taped off to get my unit returned for exchange. Fabulous service Cassandra!
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February 2024 by Dan Paden
Staff was friendly and helpful.
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February 2024 by Ryan Bynum
Can't ever get a straight answer about where my packages are, they have been delayed for 4+ days now and calling asking where it is I get responses like "I can't find it" or "you can pick it up we will call you" and never hear back just to call again and find out they don't know when they will get to it or when it will get delivered. I've never had good experiences with FedEx and never choose to use them unless I don't have any other option due to the seller. I would rather pick my packages up in person then use FedEx. Especially when I do recieve packages they are thrown on the ground or on the porch causing damage that they will not cover or do anything about it. I have also had to go in person to recieve a package before and told them I would be there right at closing due to the schedule I worked at the time, they said they would wait for me so I could recieve the package.I arrived 5 minutes BEFORE closing and the doors were locked and I had an employee come to the door and tell me I needed to leave that they were closed and I couldn't get my package until the next day after driving over an hour to pick it up when I was told I could pick it up that day. I have had horrible experiences with the customer service with FedEx and don't see it ever getting any better.
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February 2024 by AJ
Excellent customer service. Very nice operation.
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January 2024 by Maria Guadalupe Gallo Reyes
Fast and safe
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December 2023 by Yvonne Scurlock
The gentleman that waited on us was super
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October 2023 by Stephanie Fox-Summers
10/10 recommend. William helped me mail a few packages and was helpful, pleasant and provided amazing customer service. I will definitely use this location again for my shipping needs thanks to the fantastic experience that he provided.
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October 2023 by Esorkinc
Very friendly and helpful staff. Explained rates and delivery options concisely. Accurate directions using Navigation app
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September 2023 by Debra Woodward
Employees at the customer service counter line meet and greet, professional, and courteous. Always thank you for your service and come again. Happy employees.
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July 2023 by Victoria Cuen
Would give this location 10 stars if I could! Went in today to send off a package and things could have gone smoother or faster. The FedEx employee working today at 12:30 pm named William is absolutely the best. He had me in for less than 10 minutes, professional, and hilarious! Thank you so much for your time and help today. Will come back for all of my shipping needs because of him.
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July 2023 by ADW Walker
The site is great! The service was excellent. Make sure you ask for Cassandra. She is the best service agent in the Nashville area.
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March 2023 by Chris Posman
The lady at the desk was so friendly. She was professional, she was quick, and she was very welcoming. It made it so much better driving all the way from Smyrna, to be greeted by such a lovely person.
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March 2023 by Mary
Call office to find out some information about a driver and truck, and the person Monna couldn't even answer simple questions. Need to update staff and drivers.
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February 2023 by Gloria Kane
Cassandra is a blessing at this location! After 6 hours at home on the computer and no luck getting the package registered for International shipping. She completed this task in about 45 minutes and all with a smile!
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February 2023 by Stacey Smith
Great customer service very friendly and helpful.
