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October 2024 by Carlos P.
I worked for this company as a sales associate for one month and six days. The work atmosphere from the outside looks professional and relaxed. You feel like you're at a golf club that never closes, with the downside being you never learned the fundamentals of golf. Just taught minuscule product knowledge. The dealership offers a lifetime warranty on used vehicles that are under 100,000 miles and lifetime warranty on your new vehicle choice under GM. The warranty sometimes works, I think it depends on how adamant and if you feel intense from the warranty claim participants who weren't approved off the bat. The warranty is the only reason to buy here. However, like I said, it all depends on your issue and if you bought the warranty. After working here, I would never buy a GM vehicle. It was kind of sad to be let down by vehicles I always enjoyed to see. The Escalades for example. I think the government is who keeps GM afloat with buying vehicles to use for a short 4-6 year lifecycle before it ends up at auction. Anyone else buying these new vehicles are holding onto the memories of the old General Motors. It's a friendly atmosphere, but it's all business at the end of the day. I didn't stick around because they don't pay commission to all of their employees. It seemed like everyone's on a different pay plan with a Daytona, FL team most likely receiving most of the profit.
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October 2024 by Chanell E.
Do not take your car to get serviced here. Your car will just wind up sitting there and will probably never be looked at. My engine was overheating, so I took it in at the end of September and it was serviced on October 8th. They called and said my car was fixed and ready, drove 35 minutes down the interstate only for it to start overheating again. I turned around and took it right back. After this it was basically impossible to get any updates on my car. They never called me and when I would call them/my service advisor, there would be no answer. If they did answer, they gave a bs answer on how the technician was scheduled to look at it the next day. Finally fed up with the lack of communication I decide to go up there and check on it in person. They tell me that my car is ready to be taken home and that the problem was fixed. Great right? Nope, I get another 30/35 minutes down the road and my engine starts to overheat again! I called them to let them know that the problem had not been fixed and was told that they would leave a message for me to get contacted. It is now the 22nd and I still haven't heard from them! Save yourself the hassle, and take it somewhere else. Literally anywhere else but here.
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September 2024 by Will T.
Do not get your vehicle serviced here. I dropped my vehicle off at the service center and was assisted by Jonathan Maupin. He was friendly and helpful at first, but promised to call me within 48 hours and never did. All we got was an automated text with a link to review and approve recommend services online. There was never an opportunity to actually discuss what was wrong with our vehicle with anyone. I had to just approve the services online in hopes of getting my vehicle fixed as quickly as possible. However, after approving repairs I never received ANY updates on the status of my vehicle. We called our service advisor multiple times every day for a WEEK and every single time we got sent directly to voicemail. Jonathan wouldn't respond to email either. We had to contact upper management through the receptionist over the phone. We were promised a call back "immediately" several times and were told we were their "highest priority" but still were never contacted. Eventually, after calling over and over again they magically had our car available to pick up 8 days from when we dropped it off, despite it having appeard to have not been worked on in on the online portal. Repairs were overpriced (ex. we got charged $230 for a part that's $60 at AutoZone) but the car seems to have been repaired correctly. However, it took way too long and we had no clue when we would get our vehicle back. In a city as car-dependent as Murfreesboro, this put a lot of strain on our family being without our only reliable form of transportation for over a week. And to rub it in, when we got our vehicle back, there was random trash in the passenger seat and the OBD port was literally disconnected from where it's usually seated. Some other reviewers seemed to have had their vehicles held for 14 to 21 days. I think ours would've taken that long if we hadn't been so persistent in calling them. It's like you have to beg this place to just do the job you're paying them for. Do not get your car repaired here. We took ours to this dealership because we wanted it done right, but after dealing with their horrible communication, disrespectful behavior, and overpriced repairs, I would highly recommend taking your vehicle to literally any other local repair shop in Murfreesboro. Chevrolet Buick GMC of Murfreesboro clearly does not care about their customers at all. Take your car elsewhere.
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September 2024 by Shelley R.
Beware of booking using the app. Received a call today after booking oil change and tire rotation for 10, the young person calling said she could she I tried booking for 10 but sometimes they don't come thru and I need to rebook thru her. I told her i received confirmation. She then muddled her way thru telling me that if i show up at 10 without calling, it may not be available, and they'd have to squeeze me in. Well the time I wanted wasn't available so she booked me for a later time. The person booking appointments, "ass-uming" this is her full-time job, could not tell me how long I'd be waiting for an oil change and rotation. Not being able to schedule appts with an estimated time likely means they overbook, and you'll have unnecessary waits. She advised I make a call to my service rep and ask him how long he expects my wait time. Who has time for 3 different interactions for a freaking oil change and tire rotation! Infuriating!
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August 2024 by Don Hall
My car is not ready yet, have not been able to verify if the parts were received as scheduled this morning.
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August 2024 by Celeste Favors
Professional service
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August 2024 by Linda Johnston
Each time I go to the dealership for a simple oil change, they always keepme there for hours. Yesterday I asked THREE times why my car wasn't ready. Went to check and was told that one lug nut on a tire was swollen, couldn't get it off to rotate tires. I told them to forget it that I had to go. Said that I would need to buy a new set of lug nuts. Was never told how much that was. How can you put on new if you can't get off old? By the way, there's no such thing as a swollen lug nut. Stripped, yes, but, swollen, no. Last time I go there.
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August 2024 by Cingno Mary
it's first and good
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August 2024 by Rhonda Hernandez
I was well taken care of and the team went above and beyond to ensure my car was ready in a reasonable time.
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August 2024 by Mery Alvarez
I came to Chevy of Murfreesboro and I had a concern with rates and Rossana was wonderfull she helped me with all it. Very good atencion the mánagers are the Best .Rose helped me getting a new good car and with less intrest rate. Really recommend her as sales person. With lifetime Warranty
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August 2024 by Brian
Father daughter day to get her XT5 oil changed and tires rotated. We also checked out cars in showroom. Nice 69 vette! Steven was our service advisor and he was explaining what was occurring with her car. He was awesome!! Every time we have been at the service department it has been great.
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August 2024 by Ruben Gomez
Steven my service advisor was fantastic keep updated throughout the process!
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August 2024 by Russell Walker
Worked my car in when I really needed it and they were really busy. Mark Norman my service advisor was great.
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August 2024 by Anthony Beasley
The service center was excellent and accessible from start to finish.
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August 2024 by Alyssa Smeykal
My husband and I had an amazing experience purchasing our Lexus RX from this Murfreesboro dealership! Rose is AMAZING!!
