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“Outstanding service and personality! Absolutely wonderful! Needs a raise and/or promotion!! My Mother Maie Snell and myself had the best experience with Jamiyah! She is a keeper for sure.”
“The service at Rutherford Credit is AWESOME!!! We have had a few loans serviced through their great team, headed by the their Manager Nicole. The whole staff is courteous and professional. Customer service is job #1. They truly are people helping people. When we never thought we would be approved for a loan, Rutherford Credit worked with us and again when we had hard times making our payments. They always thought outside the box and found a solution to fit our needs. When we needed more funds again they stepped forward and helped us out when we still had a loan that we were paying on. I could go on and on about the great experiences we have had with Rutherford Credit!! We HIGHLY recommend Nicole and her team of Kelly and Paige ( and anyone else I forgot to mention) to anyone looking for a loan. Thank you to everyone at Rutherford Credit for helping us out when we needed it!!”
“So, after 17 years of being a business + personal checking + savings account customer of Region's Bank, we had a minor conflict with our former branch manager that resulted in my wife and I deciding to explore our banking options. We are both so glad my brother, a retired Nashville Firefighter, suggested we give Ascend Federal Credit Union a try. Upon walking into Ascend on East Main Street in Murfreesboro, TN, we immediately felt the warmth and the welcoming greetings of every employee we encountered. But the best was yet to come! Our Financial Services Officer, Anna Sanchez, was the bright light of Customer Service that we so desperately needed! Not only did Anna Sanchez make us feel welcomed, she made us feel as if Ascend Credit Union valued us as customers. Anna was a total professional, but still made our meeting and the subsequent opening of our accounts feel as if we were doing business with family friend. As a small business owner and after being subjected to the ridiculous levels of disrespect and humiliation we experienced by Regions Bank, the positive atmosphere at Ascend Federal Credit Union and specifically Anna Sanchez renewed our faith in the banking system. Please, take this advice from a 60 year old small business owner: Do yourself a favor and visit your local Ascend Federal Credit Union and open an account. Or two. Or three! You will be very happy with their Customer Service & their dedication to meeting their Account Holder's needs. And if you are in Murfreesboro, TN, ask for Anna Sanchez. She is an absolute joy and pleasure with whom to work!Respectfully,Joe @ Rock Solid Roofing”
“Rhyheim McKissack was great!! I needed a new debit card this afternoon. He was very kind, enthusiastic, and got me in and out in only a few minutes!His customer service skills really showed!! I will start visiting this location more often.”
“We recently switched to VSB for our personal and business accounts, and it's been a game-changer! Seamless integration, user-friendly app, and excellent customer service. It has been a pleasure to work with Chad, Jason and Sabrina. I highly recommend VSB!”
“I'm super pleased with this bank Great job Sam, and Maggie for understanding the issue and fixing it with professionalism and care. And it only took minutes to find and fix my issue. So far I really appreciate all the help and the beyond help you have given. I'm grateful for your time and service everyone is extremely helpful and supportive and they really get to know each customer.”
“I'm greatly impressed with Preston Adcock! His knowledge and kindness help me to pursue my dreams as an entrepreneur. He answered all of my questions and got back with me in a timely manner. As a result of his professionalism I left my bank of 20 years and now I'm a proud member of United Community. Not to mention the kind staff at this location was awesome to my family as they waited on me. We need more kind people in this world like Preston and the bank staff. Forever grateful!!!”
“BY FAR THE BEST FINANCIAL INSTITUTION I HAVE EVER USED. SUPER NICE FRIENDLY STAFF! EVERY SINGLE ISSUE I HAVE HAD, SINCE JOINING, RESOLVED TO MY SATISFACTION!! THANK YOU TO ALL THAT HAS BEEN SUCH GREAT HELP SEVERAL TIMES”
“I can’t say enough great things about Courtney, the branch manager at Pinnacle Bank in Murfreesboro, TN. From the moment I walked in, she treated me like family. Courtney is incredibly sweet, knowledgeable, and patient. She took the time to understand my needs and went above and beyond to connect me with the right people. Her professionalism and kindness made my banking experience seamless and enjoyable. If you’re looking for a bank that truly cares, I highly recommend Pinnacle Bank—especially with Courtney leading the way. She is simply amazing!”
“I have been with the Rutherford branch for years. Debbie, who is beyond phenomenal opened my accounts and worked with my aging parents for years!
I recently needed a loan and my Loan Officer is Marcus Victory. He's professional, extremely busy, yet makes you feel like you are his only customer. I had some paperwork that needed signing by a certain date. I had a family situation and he took his lunch hour and came to my house so we wouldn't miss our date . Kelly is my personal teller and she's the best! I go in vs. drive through to visit. Would never switch banks! In 2010, they had a surprise 90th birthday party, at the bank, for my dad. When my mom was sick, Debbie came by with a really soft Pinnacle blanket. They go the extra mile. If you want to feel valued, Pinnacle at Rutherford is the place!”
“Roy was a delight to work with. He helped me set up an account for both my sons as well as helped me navigate the Redstone app. I am very pleased with his customer service. He was very personable, friendly, and professional.”
“Went to ascend to ask and inquire about a vehicle loan and the whole process was smooth for me ! My customer service representative answered all of my questions, soothed my mind, and was just as patient as he could be ! Thank you Logan lee! I got approved for my loan !”
“Love VSB! I started banking with them in 2019, and have always had amazing service. Recently, I started banking at the Murfreesboro location more often. Becca usually helps. She’s so sweet and truly makes going into the bank a pleasure! I will always recommend this bank and starting now will always tell them to visit Becca!!”
“Racheal really helped me get organized with my banking when I moved my business accounts to First Horizon. She really puts the effort in to know and understand my needs, connect with me on a personal level and follow up to ensure that our plan was running smoothly. One of the best banking experiences I’ve ever had.”
“I might not love Chase as a bank but every employee I have spoken with or worked with has been the NICEST humans. I would stay just for them if it made financial sense. If it works for you, I highly recommend this branch.”
“Manager Leigh Whalen was proficient in setting us up for a new checking account and transfer of funds by certified check from former bank that I had been with for 61 years. Glad I found a bank with heart.”
“I have been banking with the south street location for years and they make me feel like I am family. I love that you can call and speak with them anytime that you need anything. When walking in the door they greet you with a smile. All the ladies deserve a raise and and all expense vacation for taking the time to provide excellent customer service for there clients.”
“I have had my Regions account for over 10 years and have never had any issues. I have lived in 3 states and each time I have just changed my address and had no problems. The other day I had to get a new debit card and I walked in right at closing and the teller was super nice and got me my card and got me out right at closing with a smile! Always very friendly at any bank I've ever had to go in.”
“Been using first bank for years now ...always a great and friendly experience. I have used all different bank in murfreesboro and smyrna and I get the same experience. I recommend First Bank to everyone. Love you guys.
If I had 1 con wish you opened up at 8am instead of 8 30 am.”
9AM - 1PM
2404 Medical Center Pkwy, Murfreesboro
Banks
“I would like to say thank you so very much to Carla Jefferson!! From start to finish she had the upmost patience with me and was entirely professional, Caring, and completely thorough. I wouldn’t have wanted anyone else to assist me. She is a true gem at Redstone.”
“This is my neighborhood bank. We've been with them around 2 decades; I've lost count. We get great service whether we call in or visit a branch. We've especially had good service when we need foreign currency for travel, or putting protections on our account. Great people working there.
One con: Saturday hours, at least until noon, would be great..”
“I don't know who these people are who have rated this branch so low. I've been banking there since 2006. Whenever I've needed help they were there for me. They rate a 10 out of 10 on Weiss Ratings. Everyone there is great.”
“I've banked with Pinnacle for 7 years now and I couldn't imagine being anywhere else. My funds are always available same day, the mobile app is very easy to use, and the customer service reps are always so helpful (on the phone & in person). Anytime I have to go in for something at this location or have a problem, Peggy H. and Karen M. are there to assist me in anyway and so nice. Love them and Pinnacle!”
“Great response time, they give great service too. Always ready to help me with anything. Very friendly and they make sure you get the best product or option for your unique situation.”
“As a Realtor, I have worked with Beth West on many purchase transactions and it is always great working with her. She takes good care of my buyer/buyers while being honest and having a pleasant attitude. I feel great about referring her. She works hard to make it as smooth as possible, figuring out the best loan for the buyer and even answers my calls/texts on evenings and weekends. That's a plus in this industry. I've also sent her refinance customers and all have been happy with her service and First Vision Mortgage as well. I look forward to our continued relationship.”
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“Elam and the team have been extremely responsive and helpful at thoroughly reviewing our needs, quoting very competitively, and helping us transition our Business Insurance & commercial vehicle coverage. It's been a GREAT experience! Highly recommend.”