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March 2024 by Niklaus Watson
I had the most amazing experience there! I came in to get my glasses fixed, and it went wonderfully. Atlas is the one that helped me, and she was so nice and helpful! She's fantastic, definitely made my visit so much better! I was worried that I couldn't get them fixed, because I didn't get them there, but I was wrong! I am going to start going there from now without a doubt from now on. I can't recommend it enough!
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March 2024 by Whitney Gilbert
Staff is clueless about what is covered under insurance. I was sent a 6 month supply of contact me and a 3 months supply of contacts. Staff told me insurance would only cover a total of 3 boxes instead of 4, however, when I initially ordered them, they told me a total of 6 months for both eyes. Staff made it seem like I was in the wrong, when they provided me with the wrong information.
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March 2024 by Melanie Pykiet
I was able to easily schedule my annual exam from the website. Once there, I was able to get into my exam fairly quickly, and the remote OD was personable. The tech was also personable. There were plenty of choices regsrding Eyewear, and Tammy was fantastic at helping choose and finalize the prescription.
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March 2024 by Amber Pitts
This has been the worst experience in getting contacts I have ever had! My appt was January 6. It's now March 1 and I still don't have contacts. They didn't have trials for my prescription so I had to wait 2 weeks. Received call trials were in. Went to store but was informed I needed another appt. Why wasn't I told that over the phone? Scheduled appt. At appt told the doctor I didn't like the way the right contact fit. She said she was not going to change my prescription to wear the trials and call with an update . Called the store... still don't like them. My doctor would call for a consultation. Never received a call. Called store again left a message for someone to help and call me back. I've heard absolutely nothing. Worst experience!!!!
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March 2024 by Laurie Klingensmith
Fantastic service! Tammy helped me and was very patient and professional in helping me select eyeglasses that fit well.Thanks Tammy!
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March 2024 by mercedes cox
Trenton was really sweet! He talked me through everything and what test was next. When we were waiting for the doctor, he would try and talk to me and make conversation! 10/10 recommendations Americas best! Sweet people. Fast service. Cute wear!
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February 2024 by Dane Strayhorn
I'm warning you guys,do not go to this place..they are clueless and the doctor doesn't actually note things in the computer..she changed my prescription,which made my eyes red,so I had to order my old prescription..when I went back to get my old prescription contacts they had no information in the computer of the new prescription she had prescribed,which I payed for!!shady business..the doctor is clueless!!
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February 2024 by Wesley Jones
Everybody in there was so knowledgeable and nice! They have deals for people who don’t have vision insurance as well. Highly recommend.
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January 2024 by Daniel L
By far the worst experience I've ever had at an optometrist. The first time around they gave me a prescription way too strong. After the second visit they lowered my prescription but still tried to give me the glasses that were ordered with the WRONG prescription hoping I wouldn't notice. They were at least honest enough to tell me that the glasses they tried to give me was the wrong prescription...the "deal" they offer was a joke...I'm absolutely disgusted with the dishonest and terrible service I received from this place!! They deserve to be shut down and put out of business!!! DO NOT GO HERE!!!
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December 2023 by Jeannie
Went to the Murfreesboro location 2 weeks ago and had eye exam and picked out a pare of frames the called on Monday to pick up my glasses and they wasn't the ones I ordered. Mine were pink not big black frames. I picked out another pair not the ones I had ordered before because they didn't have them. I can't see with them and they are to big for me so I have to take them back today !!
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November 2023 by kayle slate
The doctors here are great, but the staff is terrible. Everyone that works at the front is so rude and talks to people as if they’re stupid. i’ve noticed many of them making jokes and talking about patients 6 feet away from them.
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October 2023 by Alondra Richardson
Tammy helped me with my two new frames and I Love them. Rachel helped me find the discontinued Ingrid sunglasses at another location. I truly appreciated her time and effort. Crissy was also a Great help. These ladies made it a Wonderful first experience at the Murfreesboro location. The entire staff from the front desk to exams rooms were very pleasant and welcoming. I will definitely be back.
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October 2023 by Erin Skiles
False advertising! Spent over $400 on 2 pair of glasses and they’ve done nothing but fall about and break. Bought scratch resistant lenses just for them to get scratched all to pieces and then an Americas best representative tells me “it’s scratch resistant, not scratch proof” Whomever I spoke with was very rude and unprofessional, I will not be back.
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September 2023 by Jennifer E.
I went into Americas Best yesterday, I had broken my glasses. Tammy B went above & beyond! From helping me find my original frames, scheduled me an appointment & making sure I had everything I needed when I checked out. I couldn't have been happier. Thank You Tammy B!!!!The Eye Doctor was super sweet and she was very knowledgeable as well.
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September 2023 by Linda S.
I will never go to the store on Old Fort Parkway and purchase glasses. The technician seems very inexperienced and will not take responsibility for their mistakes.
