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October 2024 by darlyn obana
This place is amazing, I have been with them for quite a few years now, and my girl Gezelle/jezelle is my lash tech she is absolutely phenomenal and amazingly kind, and she always boosts my confidence after working up my lashes!!! I highly recommended them, and Carli/the front lady is super kind!
Thank you guys for the unconditional kind service!
Ms. Darlyn O.
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August 2024 by Collette D.
Ms Brooke was great ! From the time I walked through check out staff was friendly professional and embarrassing. Very relaxing and comforting atmosphere.
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July 2024 by Berilyn Baker
Not worth the price at all
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June 2024 by Heather Pinckard
Awesome experience. Staff was friendly. Quay was knowledgeable, kind, gentle and thorough. Highly recommend!
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April 2024 by Kayla P.
okay. i have been getting my lashes done by Quay (sorry if i spelled that wrong) since september 2023. i had never gotten lash extensions before and wanted to try it out for my birthday. i fell in LOVE. Quay always got them right and i never once felt like she was annoyed or rude towards me while i learned how to care for my lashes. around the end of march, i started developing some irritation and swelling in my left eye only so i went to the dr and they diagnosed me with a bacterial infection. i was told it was common so i got my lashes removed, conveniently was able to put my membership on hold, and gave my lashes a break. a month later, my eyes had been fine and cleared up, so i decided to get them back on! i went to my appointment, quay once again did not disappoint, and i was on my way. less than 24 hours later, i woke up with some pain and itching in my left eye again. my eye was horribly swollen. i asked around and researched and deduced i had developed an allergy to the glue. it made sense and i was very sad, but made the appointment to get my lashes removed so my eye could heal. quay spent OVER an hour and a half carefully and gently removing the lashes. she had to stop multiple times to rinse my eye since it was severely irritated and was burning so bad (NOT HER FAULT, i was having a mild allergic reaction). she had to eat into her next clients time slot. she never gave up and sent me home. she did absolutely amazing to make me feel better and help me in this time of need. she is so selfless and kind and even though i can't return due to my allergies, i want it to be known that she truly is a star lash tech and deserves all the recognition she can get. i honestly appreciate her so much. GO SEE QUAY!!!!
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April 2024 by Duska quijada
Worth the 3 hr drive for my sister to get perfect lashes this studio is more like Utah where they actually have good front desk people do not go to nashville if you expect to ben treated well
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December 2023 by Mary Diggs
I absolutely love Kennedy, it took me a few artist to find the right fit BUT now that I have I love Kennedy!!!
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November 2023 by Alexander Reynolds
My girlfriend and her friends go here. Constantly being harassed by Carley Dye.
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July 2023 by Olivia McAfee
Lash techs are great and sweet however, THIS PLACE WILL STEAL YOUR MONEY LIKE A THEIF IN THE NIGHT. for just one time to get lashes done for an event... they MAKE you put your card number in file and they will continue to charge whatever they please even though you only went once. $498 came out of account!!!!!!! They will NOT issue a refund instead they issue in store credit and STILL REFUSE to remove card number on file. This has happened to two other co workers of mine as well. Not cool.
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May 2023 by V W
The stars are for Brooke and Haley not the overall establishment. My first experience with lashes was wonderful; Brooke was super helpful and patient with me and all the questions I asked. Broke also presented very professional and knowledgeable which helped so much. After my first visit, I had little to no lashes come out, and I didn’t experience any discomfort.Sadly, the second visit was quite the opposite. Kayley took an hour at minimum to refill the lashes even though there was not much to refill. She coughed a lot while doing my lashes; the good news is I was wearing a mask. My daughter who had Kayley for her first visit forewarned me that Kayley coughs a lot.I didn’t notice until I was home that my right eye had more lashes than the left. The insides of my eyes seemed bare. Overall, the look was nothing like the first time; I could definitely tell her skill level was not the same as Brooke’s. My eye lids felt heavy, and they felt slightly irritated. My eyelashes felt hard and rough every time I blinked even after washing as instructed by Kayley, and within 24 hours I started losing eyelashes. It was a complete nightmare.I called three times within two weeks period because of my disappointment. The first call, I’m certain I spoke with Kayley because I recognized her voice. She still sounded very stuffy. I told her that I was losing what I thought was an extensive amount of lashes, and it hadn’t been full week since the refill. Kayley told me that I would have to pay over $200 to have my lashes fixed because I didn’t call within 4 days after the refill. I was frustrated and discouraged; and I told her I would wait another week and schedule with Brooke. Kayley did not apologize nor seemed to care about what I had expressed.The second time I called I’m unsure who I spoke with, but I was told I would be contacted by a manager. I never received a call from anyone. The third time I called I made sure to schedule with Brooke. I also expressed my frustration once more to the person I spoke with; that person also told me I would receive a call from a manager. I never received a call from a manager about this issue. Also, on the third call I was told I would still have to pay $119 for a refill. Soooo frustrating.It was on today when I had my appointment that I received good quality customer service. Haley told me I had a credit on my account and that I owed nothing for the refill. She answered several questions that I had regarding the policies. I also showed Haley pictures of my daughter’s lashes that were filled 3 days ago, and Haley agreed that she shouldn’t have lost so many lashes within 3 days. I also pointed out how clumpy some lashes were while other lashes looked scarce. Even though I was telling Haley about our not so good experiences she never once seemed upset, frustrated, or anything. She was apologetic and offered to help. I really appreciated her patience and understanding.I felt bad for Brook on today’s visit because I know for certain she cleaned up Kayley’s mess. The visit was worth it though because I can already feel the difference. My eyes don’t feel irritated; my eyes don’t feel heavy; and my lashes are even and full. I’m planning to remain a client, but I’ll only schedule with Brooke.Hopefully, this review is read and preventative steps are taken so that customers receive consistent quality service and better care.
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May 2023 by Ulrekia M.
The studio is always nice and clean every time I go. The stylist go above and beyond to try and make everybody happy.
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March 2023 by Cheyenne Rene
This was my first time coming to this place & I am very happy with the results! Kenya, was awesome! She took her time & made sure they were what I wanted when I left. However, the price was a little steep & the front desk lady was rude, but the service that was offered was worth it. I will be back for my fill.
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February 2023 by kendra french
i love getting my lashes done here, a little pricy but i love them. on the other hand, the front desk lady is super rude! made me cancel my membership so i wouldn’t have to deal with her again.Service: Eyelash extensions
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January 2023 by Autumn M.
Great lash tech. The lashes were cheap and don't stay on. The front desk girls only pay half the attention and are constantly on their phones.
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January 2023 by Heather Bohannon
Quay is great at this location. She is gentle and informative. Quay has done my lashes three times and they look great and hold up well. The studio is nice and clean. I like the hours of availability as well.
