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February 2024 by Nicolas J.
Signed up to transfer AAA car battery warranty as stated on AAA's website. 3/5 people I spoke to today told me I was a liar and that battery warranties do not transfer despite it being in writing on AAA's website. When I tried to set up a service call after signing up for service explicitly for the battery warranty transfer (and confirmed with the agent signing me up that it would be transferred) I was told by the dispatch agent that it would not transfer and I would be charged for the battery and charged $65 for using the service I judt signed up for and paid $75 for. They claimed the $65 fee was disclosed in the email they sent me, but it was not and I was called a liar when I read the email verbatim. I will never use AAA even if it were offered for free.
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February 2024 by Shan Ellis
Love AAA. I always have peace of mind having AAA. I have always had a positive experience with them.
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November 2023 by Linda Morrow
As always, ~ presents you with a smile ~ very friendly and professional! Great customer service!
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September 2023 by ERA Middle TN
I called to notify them of fake ads using their name on Google. This fake ad leads to AAA members being charged up to $300 out of pocket for a jumpstart, lockout, or tire change. This company identifies as a 'partner of AAA'.AAA clearly couldn't care one bit. I would advise against using this once great company. The capital investment firms / greedy shareholders have corrupted it too much.
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July 2023 by Gary Barrett
Booked a hotel on 07/06/2023 in Chattanooga. The person that helped acted like they did not want to help us to start with. Maybe we were not specific. We wanted a hotel near Rock City and Ruby Falls. When we got there, the hotel was in what was a disastrous part of Chattanooga. Usually when someone books a vacation or hotel for a place that is known for tourist attractions, you usually want a hotel close by. Also, the person that helped us did not ask too many questions anyway.
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July 2023 by H P
Can't even call the local location to confirm that a notary is available so have to waste my time driving in when I tried yesterday in Cool Springs and they didn't even have a notary on site, very sad customer service. All calls go to a call center :(
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July 2023 by Bri Linnane
I'm from out of town and was waiting for a tow truck for 6 hours because my car's battery died. At first when I called at 11am, it said the tow truck would be at our destination a little later than 12pm. I waited until 1:16 and called again, and thought a tow truck would be here soon. When I checked the site it said 5:07pm. They said about an hour and a half. I waited 5 more hours for them and cancelled the service. Called Ford, they gave me a number for a tow guy, and he was here in no later than 10-15 minutes. We were told that AAA has no tow trucks in the area. I wish AAA could've told us that themselves. Thanks. ?
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July 2023 by BobTheVampire
In and out in less than 10 minutes for my international driving permit
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April 2023 by Haley Smith
I'm writing this at 12:30AM right now because we waited for over *six hours* for a tire change that never came. My fiancée has the Premier Membership, which means that he has full coverage for everything. On your website it says AAA arrives 20 minutes earlier than other tow services, which is just a joke. Every time we've ever used AAA it takes them about 2 hours to get there, but this time, we called initially at 5:51PM. They said they would get there at 7:00, so we figured that was fine. At 8:00, when nobody has showed up or communicated with us, we called again. The dispatcher said that no drivers were answering their phones, but that somebody was en route and would be there very soon. We waited until 9:00, still no communication, and the ETA on the website still said something like 7:30. At 11, we called again and they said somebody would be there soon. At about 11:30 we called another tow company, who quoted us 20-30 minutes, but arrived in 15, changed the flat and left in under 10 minutes, and for only $60. Save your time, money, and nerves, and just call a local tow company. Literally anybody but them.
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April 2023 by Dennis Smaron
Never had a negative experience there. The staff always very helpful with passports pictures, vacation plans, information etc.My daughter & I have used the locksmith & flat tire services many times with excellent results.I highly recommend AAA Murfreesboro.
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February 2023 by Kelly Parkinson
Waited over 6 hours for AAA to locate someone to dispatch to me for a simple jump on a dead battery. 3 hours was during normal work hours and they still couldn’t find anyone available. I was in the city of Murfreesboro, not even out where it would be inconvenient to get to. I finally canceled since I had family and friends that could easily help. I do not know why we are members. The company has become useless and the fact that they are signing up new members daily only makes me think they have run the business into the ground and only running a ponzu scheme at this point.
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January 2023 by Rose W.
I made reservations for an AMA cruise, originally on 2020. We then pushed through to a May,2023 cruise. However, since early December, 2022, I have attempted to contact Rebecca Kinne to cancel this cruise. I was able to reach someone from another branch, but all she could do was send a message to Rebecca. Although our AAA provides great discounts for self-service reservations, something drastic must have happened in the local AAA office that has rendered them unable to provide customer service. This has already cost several thousand dollars in carrying forward the existing cruise reservations.
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December 2022 by Jeryla N
ugh, gets worse and worse each time. Today on a Monday afternoon at 350 my 20 year old called for a tow. Exactly FOUR 4 HOURS later at 803 the tow just pulled up!!!Better off to save the membership fee and just pay if something is needed.
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October 2022 by Nancy Hayden
Just returned with family and friends from a two week trip to Yellowstone, The Tetons, Bryce Canyon, and Zion. The trip was completely orchestrated by Rebecca Kinne (Travel Counselor) at AAA Murfreesboro on Old Fort Parkyway. What an unbelievable experience. Not one single glitch occurred and the recommended accommodation and side activities were spot on. Thank You Rebecca Kinne for the trip of a lifetime. Highly recommend.
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June 2022 by Ebony Frey
Waited over 3 hours tow never came basically waste of money and time
