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May 2024 by TANNER GUIOT
Patricia had excellent customer service!
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May 2024 by Derrick Waggoner
I spoke to Dave Ramilla on the phone and he stayed on the line until an issue I had was resolved.
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May 2024 by Virginia Puckett
Good service
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May 2024 by Marlon Tyler
Easy experience easy access Guillian with customer service was amazing and made it simple and smooth.
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May 2024 by Sam Heichel
Jobel helped me find a good unit for my storage needs.
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May 2024 by John Mahoney
Cheryl was very helpful
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May 2024 by Tim Hicks
If you're late paying they will put their lock on the unit. Then expect you to remove their lock. I refused. Not mine and I didn't put it their. Took them 5 days to unlock it. They do not manage this facility locally.
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May 2024 by Neil Young
i appreciate the quick and easy sign up of my storage unit and it was a pleasure working with "Rey". She was great to help me sign up.
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April 2024 by Ronnie Burlason
Julian helped me find the perfect unit. Thank you
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April 2024 by Tom Hudson
Couldn't get into facility which is very annoying. Called the company to get it fixed. Jobel was very helpful and personally gets a 5 star. Not getting in creates a hassle which reduced to a 4 star overall
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December 2023 by Annette Reeves
Patricia was great and very helpful.
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November 2023 by Abby Lokey
Never had issues except the spike in rent 9 months in the lease. And the black widows, although they were keeping the other bugs from getting in my belongings. Also wish the had a map online of the layout and the unit numbers.
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October 2023 by Ben Eliz
Lolita was great at handling the documents and very helpful with all my questions.
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September 2023 by Alex Robinson
Absolutely atrocious customer service. I paid for my parking spot for my camper and received the information telling me the spot number and all of the other relevant information. When I arrived at the storage facility, the gates were wide open there was not a human to be found who could assist me. I called the number and was routed to a call center and they were unable to assist me. They essentially told me to put my camper in any open space I wanted to because there was no available map to even provide guidance on where I should be parking. I’m concerned about a few things one is there is no on-site person to assist if there is a concern or problem. Two, The lack of security at the facility leaves me great concern for my belongings and my property. I’m paying a premium to park there and getting less than adequate customer service and safety/security.
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July 2023 by Alisa Wattanaparuda
Yes, it was under my husbands name and this my old name here. We had tried discussing these issues with you before leaving as mentioned and so I don’t think there is anything else to discuss. Thank you.My husband and I had our things there over 2 years and it was a great place when we first moved in but has gone down hill greatly since new management. The owners are not local and very hard to work with or communicate with. The security gates have been broken for a long time. We’ve caught people trying to break into units and notified authorities as well as the management but management did not care. They also have hiked the cost up at least 3 to 4 times in the recent past. Another family member had a unit there too and experienced the same difficulties we did.
