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November 2023 by Allie Dillard
Brought the vehicle in to support our local shops due to a loud grinding noise and a banging when my vehicle drives. A mechanic named Catfish took 4 hours to put brakes on that he said is what the problem was. I left and it was even worse and louder of a noise now. My wife hit the brakes and the grind was so bad she let off and hit a curb. We took it back and they didn't know what was wrong. Told us they shaved the brakes, and it would be ok. Sound was still horrible, and I took it back again. Now was told the calipers were frozen and I had to pay a lot more to them to get it fixed. So, I took it to another mechanic and found out it was a combination of 3 parts that were bad. He fixed it and all is perfect again. He said the brakes were never the problem and should never have been done. I called for a refund, and they said you can't have parts on that long and get a refund. Its only been this long because I kept coming back and you kept telling me to wait. This place is horrible and has zero customer service. The manager and a mechanic almost came to blows in a fight while I was up there and I knew I should have ran. Now I have to file against them in court because the brakes were never the problem. I deserve a refund for at least the horrible service. You can charge me for the pads but you're not stealing money from me. I don't know what happened to them but please go somewhere else. They should make this right but I have to waste time in court now. They have always been amazing. This breaks our heart. We deserve to not be cheated. We should get all service fees back at the least.
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November 2023 by Moriah Oliver
Billy is the best he helped me out sooooo much next time I’m out there and need a tire I know exactly who to go too!!! Thank you Billy I appreciate you so much!!!???? I got the best deal ever!!!
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November 2023 by Marisa Osborne
I would give Munford Tire a higher rating if possible. The staff are friendly and helpful. Plus, the prices can't be beat on new tires.
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October 2023 by David D.
Brought the vehicle in to support our local shops due to a loud grinding noise and a banging when my vehicle drives. A mechanic named Catfish took 4 hours to put brakes on that he said is what the problem was. I left and it was even worse and louder of a noise now. My wife hit the brakes and the grind was so bad she let off and hit a curb. We took it back and they didn't know what was wrong. Told us they shaved the brakes, and it would be ok. Sound was still horrible, and I took it back again. Now was told the calipers were frozen and I had to pay a lot more to them to get it fixed. So, I took it to another mechanic and found out it was a combination of 3 parts that were bad. He fixed it and all is perfect again. He said the brakes were never the problem and should never have been done. I called for a refund, and they said you can't have parts on that long and get a refund. Its only been this long because I kept coming back and you kept telling me to wait. This place is horrible and has zero customer service. The manager and a mechanic almost came to blows in a fight while I was up there and I knew I should have ran. Now I have to file against them in court because the brakes were never the problem. I deserve a refund for at least the horrible service. You can charge me for the pads but you're not stealing money from me. I don't know what happened to them but please go somewhere else. They should make this right but I have to waste time in court now. Sad.
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October 2023 by ray roberts
Friendly, and good prices on tire mounts and balancing, cheaper than others in the area. I'd definitely recommend them
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October 2023 by jaxx Melton
Went there for a brake job on my Xterra and they destroyed 3 of my center hubcaps and didn't say a word. I take pride on keeping my vehicle that's 18 years old looking great but this shop showed they could care less how they treat the property you entrust them with.
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September 2023 by Roger B.
Ever since they hired there new shop manager the service has taken a big hit. I used to use them a lot but now they are getting to where they are not interested in quality. Bought a half shaft for my son's 4wd truck. They used the old part and said they put a new one in. I watched them remove the old one but now are saying they did a different part. Charged 440 for the part and labor but the part is only 109. That does not make sense math wise when it took them 30 minutes to do it. I respect Jason but the shop manager I would not piss on to put the fire out burning him alive. May sound mean, but that's my experience.
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September 2023 by K C
Quick to install 4 new tires for a busy Saturday on Labor Day weekend.
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August 2023 by Ashley M
This is my second set of tires from them, they are truly the best customer service. The girl at front desk it is so slammed with phone calls and walk up customers, she was smiling and knowledgeable about tires and oil changes. Thank y’all for great service always! You seem to have a great team! I will forever be a customer- even if it’s a long drive!
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August 2023 by Nick Kimbro
Rotated and balanced my tires on my truck really fast and kept me informed. Truck rides smooth now. Thanks y’all!
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July 2023 by Dale Ray
Called multiple times and young lady immediately put me on hold without me being able to respond. Cycled through hold in rand again receiver picked up and put back on hold. I finally gave up and called back that evening and slammed back on hold. Never talked to anyone. Bought tires elsewhere.
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June 2023 by Chrissy B.
Last year I had to purchase a tire for my Malibu and were great. After the storms that blew through Sunday and the trees and power poles were covering the roads, I picked up a small screw and I took my car back to Munford tire and they patched it or plugged it for me quickly and were very nice.
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June 2023 by Alex Williams
Bobby and Justin with Munford Tire were able to get my car to the dealership after 3 different services failed to do so. I was a customer with AAA, and when my Mercedes air suspension went flat, I called AAA for a tow to the dealership, and I was very specific about the problem and what would be needed to tow a car with a flat air suspension. AAA sent 3 different drivers to my house that refused to tow it for lack of equipment or know-how. Then, Bobby and Justin with Munford Tire showed up on attempt 4, and they were dumbfounded that other drivers had been unable to help me. Sure enough, they got it on wheel lifts/dollies using blocks like it was another day on the job (because for them, it is), and to the dealership unscathed. Next time, I'm just calling them first (as should you), and screw AAA.
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June 2023 by Darlene Mckee
Went in with a simple oil, brought my oil and filter. They over filled my oil and didn’t put filter on correctly. Now I have a leak in my windshield wiper resoviour and of course they didn’t do that. Wasn’t leaking until they worked on my car. Who in their right mind would put 6 quarts of oil in a 4 cylinder car??? Will never use there services again.
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June 2023 by colton parish
I have a good and bad experience. They did really well on my truck, although all tire pressure sensors stopped working within a month. Recently took a tire for our trailer to get it plugged/stem repaired. The bad part about it is, I waited over an hour to the point I left. Which is fine, Once I called they told me it would be after lunch when the “loose tires are being worked on”. So this would be 4 hours before I can just get a tire back. I don’t mind that but at-least tell me before I sit and wait. Showed up around 9:00am did not expect it back until after lunch. The only reason I’m complaining is that in the past they usually knock it out within 30 mins or tell me it’s gonna be a while. No one wants to wait for 1 tire. If it was simply not going to be completed until the afternoon, I could have gone somewhere else or dropped it off when you work on loose tires. I understand y’all are busy but maybe more communication. Just to be clear another shop fixed my other tire with the same damage and it took them 15 mins and I was in and out. I was just hoping it was going to be quick like usual. After this experience it put me behind schedule. Thanks for everything but it just lacked this time and that was the final straw.Service: Tires
