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July 2024 by Logan VanSickle
Came in today because I had gotten an error my SIM card had a failure and my phone didn’t have service. Waited a while (I expected this without an appointment). After a while Kevin helped me , I go over to the table and am standing there in silence while he is messing with the tablet , checking his phone , changing the song that’s on his AirPods . He’d tap a couple buttons on the iPad , go back to watching tik tok. Couldn’t care less about helping me . He ultimately solved this issue (reason for the 3 stars) and replaced my SIM card but even as I was leaving I told him thank you for helping me and he just stood there looking at his phone and didn’t say anything . Awful customer service . More interested in his music and social media on his phone than helping me . Luckily I wasn’t doing anything major like upgrading etc or I wouldn’t have been confident that my account didn’t get screwed up.
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June 2024 by Joe Kunzelmann
Good service and advise
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April 2024 by Shaun M. Gaffney
Absolute WORST service ever !!! ????️?
I pay $6-$700/ month. I traded a phone that took me over 3 months to receive and never got the phone credit. Paid $1500 for a new phone for my wife, phone came defective, we turned in over a month ago and still haven't receive credit. Been a Verizon customer for 10+ years and this services bill has hit higher and services worse!!
I HIGHLY recommend NOT using this phone carrier. It’s only hype what the Present!
I started this process a year ago… came in today because I was promised a call of resolution. Totally disappointed!
I didn’t even want to give it one star but couldn’t post without it. I give it NEGATIVE 5 stars. Verizon ya’ll are WRONG!!!!
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April 2024 by Rocky Mountain Company
Great place to get a new phone new contract
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March 2024 by Jessica Ericson
Absolutely terrible. Lied to about when my replacement phone would be delivered. Then told by the agent that, "it is what it is" and there is really nothing that can be done to get a new phone in a timely manner. What's the point in having a warranty and paying for insurance if we can't get replacement devices quickly? I have been a Verizon customer for over a decade and this level of service is unacceptable. Do better
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March 2024 by Randy B.
wife and I came in for information and left with two new phones and joined Verizon. Byron was extremely helpful, kind and patient! could not be happier with the service and product. highly recommend!
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February 2024 by The Violet Decoder
I asked for the manager, not shocked by the attitude it was her, however, I am shocked this is how a manager instinctively treats people.
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February 2024 by sha
Very shady company. I have repeatedly had issues with this locarion giving incorrect quotes and then refusing to correct it. Purchased a tablet for my daughter for Christmas on promotion so that the cost of the tablet would be free. Rep apparently gave me the wrong tablet so this one WAS NOT on promotion. I didn't find out until.i got my first bill and Verizon refused to honor or correct their mistake. I do not recommend Verizon and I ESPECIALLY don't recommend coming to this location for anything. You will absolutely be lied to and ripped off
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February 2024 by B A
I went to Verizon today to get my data transferred from an old Samsung phone to a newer phone. The associate that was helping me left me and went to help someone else and never came back to help me. I had to disconnect the cable from the phone myself when it was 100% complete. Poor customer service
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January 2024 by Jeremy Weber
Store is run by useless idiot kids
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December 2023 by Eric Parker
Awful customer service…. Spent $65 dollars on a phone screen protector, I used my phone for 2 days and the protector wont work such as touching the screen, I went in and asked for replacement and got laughed at and now if I want a replacement ZAGG screen protector I have to go though there online portal, the screen protector is free but shipping is $25 plus dollar for 2-3 day shipping… so basically $100 dollars screen protector that’s sucks…ZAGG SUCKS… DO NOT BUY ZAGG…
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December 2023 by Tanner Plauché
I purchased two Gizmo watches for my children last year. I have paid more than 3x what I was told I would be billed. I purchased the devices outright and have still been billed for them monthly. I was unable to access my account for months due to a technical issue and despite several support calls. I have returned multiple times and the issues are still not resolved. I regret Verizon completely. I wish I would have chosen a different device and service to communicate with my children.
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December 2023 by Phyllis Griffith
Went to get answers about my phone and. Now I know why their rating is 3.7 no luck worse store ever
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December 2023 by Karlee Lewis
Ryan was awesome! He was so patient with my one million questions and I truly felt like I was taken care of. Good customer service is hard to come by these days. I appreciate him helping me make a well educated decision to switch from T-Mobile to Verizon.Thanks, Ryan!!
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October 2023 by Gary Ashmore
Stopped here while traveling thru. Extremely helpful.
