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April 2024 by john jastrow
Tire pressure was not actually checked but the paperwork said it was. Went back and they were happy to recheck but it's not clear what else they may have missed. Should not mark the sheet done if not actually done.
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April 2024 by Rosemary Reed
Richard and Nate were such a huge blessing to me this morning! I had the undercarriage cover (I have no idea what it’s called) partially fall down to the ground last night and police officers tied it up for me until I could get it fixed. Thankfully, your excellent technicians were able to do that and didn’t charge me for it. I am so appreciative!
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April 2024 by Linn Erwin
Great experience. James and his team were very professional and informative. Definitely not going to any other location ??
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March 2024 by Richard Hurley
Valvoline personal are always friendly and helpful, they move right along on the services so you can get in and out quickly.
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March 2024 by Christal Keasler
*****READ BEFORE USE***** I am a single mom of 6 and have used valvoline my whole life. I recently took my car in for a routine oil change in which the store used the wrong oil and now my oil light is on and the manager told me that is was my fault they used the wrong product and refuses to fix his mistake so know I'm going to be without a vehicle until i come up with the money to fix their mistake. And all he needed to do was replace with the correct oil. I even have the documents that prove they missed up and still told me I was wrong.***reply*** your manager even admitted he didn't have all the receipts.... I have documents proving the wrong oil was used*** I asked customer service to speak to someone higher up and was told the manager had the final say it's sad this is how y'all do business... Leaving a mom without a car when all you had to do was replace it with the correct oil.
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March 2024 by jeff racey
Has always been a good spot but yesterday I sat and waited for thirty minutes and gave up. No cordination of incoming cars
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March 2024 by Joseph Steele
Fantastic service, I thought I needed an oil change and trans fluid flush but they noticed they were both fine and sent me on my way. No unnecessary service. So trustworthy
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February 2024 by Sean Wiedenfeld
Competent young techs that seem to be trained well. I had a piece of plastic hanging from my SUV and they put a screw or two in it to pin it back up. Very nice and helpful and going the extra mile. Always appreciate stuff like that. Thanks guys!
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January 2024 by Dwight Moody
I'e used Valvoline before and I've never had an issue but today I come out of Valvoline and my battery is now low and my engine light is now on.I had posted a poor review and this is an update: i went and had the system checked and it flagged the battery as the culprit. Valvoline said the battery was poor, I just didn't see how it could go bad so quickly.But both my mechanic and a friend said it is probably just the cold weather that hammered the battery.Wasn't valvoline at all!
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January 2024 by Simone Gudinez
i had a great experience at this location! nathan helped me make sure i got the best deal for my money, and they got me in an out quickly. they also were very informative of what i need to do to take care of my car based on the make and model without being pushy about getting it done this time. i appreciated how welcomed i felt, and i really liked that they didn’t make me feel like a dumb girl who doesn’t know anything about cars, and i can’t say that about any other place i go to have my car maintenance done. thank you, valvoline, and shout out to nathan!
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December 2023 by Robert Rorick
Service: 5, Customer Service: 5, I was here when a tornado hit and lights were flickering, tornado sirens were going off. The staff was calm and collected. They kept working and the staff had an emergency plan in place incase we were in immediate danger.
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December 2023 by T Coots
I sat in line for 45 minutes when there was minimal cars there. 1 car per bay, they had me back up and move 2 bays over because they where almost done @ new bay, and then had me back up and move over another bay so someone else could go into the bay I was at. Then a truck pulled into the first bay I was at, and got right in, while I was stuck in the new new bay they made me move to. All while, they all stood around out in front of the bays the entire time and talked to the truck in the new new bay. I waited another 30 minutes until I decided to leave and just do the oil change myself. I never leave reviews for anything, this is my first one, ever. Just had to express if you know how to do it yourself and you thought you’d save time (even when minimal cars are there), you’ll still get it done quicker in your own driveway.
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August 2023 by Arin Graves
Absolutely the best... Since I recently purchased my car I discovered at Valvoline that the previous owners had always brought it to them after updating my information I can see why they use these people... 100% satisfied customer and I will be taking all my business to them
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August 2023 by Scot Owens
Been getting my oil changed here for years but something has changed and the service is struggling. I went yesterday and today and waited 30 minutes each time and never got my oil changed because the lane that THEY put me in had extra service for the car in front of me. It happened once, I get it, but to happen a second time with only an I’m sorry is frustrating. I’ve been there in the past and they would rearrange cars to avoid this. Not sure what policy changed but it shows a lack of customer service.
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August 2023 by Erin Wilder
I’ve always had a good experience here, but Griff and ML went above and beyond to make my experience today AMAZING!!! I’ll definitely be coming back while this team stays so wonderful.Services: Battery
