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April 2024 by Leonardo B.
the tire pressure on the cargo vans were lowered 20psi on purpose causing the mileage to rise much quicker so they can charge you more, I tried speaking to customer support but the store did not want to take ownership of their mistake. I drove about 120 miles but the odometer said i drove 260 miles due to the tires not being properly filled with the correct psi. if you do decide renting a U-Haul at this location make sure you ask them to properly air the tires if not you will be overcharged for mileage.
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April 2024 by Claire B.
This company lies for your money. We drove 40 minutes outside of the city specifically because this was the only location that claimed they had the 6x12 trailer. We had reserved it for 10am. We arrived at 12pm, and they told us that the reservation was "cancelled" because we weren't there within the hour. NOWHERE in the confirmation email, text, or U-HAUL website does it say we only have an hour window or we lose the reservation!!!! We would have been there on time had we known. Absolutely ridiculous. Still charged us full price for the smaller rental.
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April 2024 by Kevin M.
I sought to get a bumper hitch installed. It was going to be a little over $300 for the hitch and install. However, I had already bought the hitch and the install takes an estimated 20-30 minutes to complete. The "boss man" said since I didn't buy the hitch from him, he was going to charge me over $200 for the simple 20-30 minute install without wiring or anything. Rude, kept me on hold and boss man didn't like I already bought the hitch. Customer service is horrible and boss man is the one to please, rather than the customer.
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February 2024 by Boogie
Tony Moore was an amazing help this young man had great customer service and was extremely kind and patient, and he knew all the ins and outs of how everything should be done i am surprised this young man is not a manager he should be promoted!
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February 2024 by Ayden
Best customer service in Mt.Juliet! Tony Moore was very helpful!
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December 2023 by Andrew Stew
Just rented a U-Haul for a few days and these guys were awesome! Super friendly staff who made everything easy and stress-free. They were really accommodating with my schedule, which was a huge help. The truck was clean and ran smoothly, no issues at all. Honestly, it was just a great experience overall. Definitely recommend them if you need a reliable rental for moving around town. Big thanks to the team!
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December 2023 by Andrew Stewart
Just rented a U-Haul for a few days and these guys were awesome! Super friendly staff who made everything easy and stress-free. They were really accommodating with my schedule, which was a huge help. The truck was clean and ran smoothly, no issues at all. Honestly, it was just a great experience overall. Definitely recommend them if you need a reliable rental for moving around town. Big thanks to the team!
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November 2023 by Ben Yarnell
The folks in the shop are fantastic. I came in trying to return some items that my wife had purchased at a different U-Haul in another state. We didn’t have the receipt. Even with all of this, both Robert and Rook went well out of their way to help make it happen for me. I can’t say enough nice things about the folks here.
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November 2023 by Jason Goldman
Rude and unsupportive staff.I was sent to this U-Haul as a secondary location after my primary location was short on packing blankets. Before coming to this location, the regional manager confirmed that the equipment was available.Upon arriving, the employee said his equipment was reserved and I couldn't have any. When I explained that the regional manager confirmed already, he didn't even try to check... he just said no. When I asked for assistance finding a location with blankets, he said no. When I asked to speak to a manager, he said he is one. I asked for "any help" and he turned his back on me telling me to call 1-800-GO-UHAUL.Absolutely abysmal customer service. They simply don't care...
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November 2023 by Natalie Prince
Customer service was terrible. There are large signs advertising use of dumpsters and a space to leave donated items for others to take. Both of which we were reprimanded for trying to use. When we asked why the signs were still up we were not given a clear answer and the employee yelled at us. They also tried to overcharge us for truck rental. Not impressed.
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November 2023 by Walter Nurnberger Jr
This place was awesome. Super easy rental. Young kid working hooked up the trailer and everything. Highly recommend this spot.
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November 2023 by Jason G.
Rude and unsupportive staff. I was sent to this U-Haul as a secondary location after my primary location was short on packing blankets. Before coming to this location, the regional manager confirmed that the equipment was available. Upon arriving, the employee said his equipment was reserved and I couldn't have any. When I explained that the regional manager confirmed already, he didn't even try to check... he just said no. When I asked for assistance finding a location with blankets, he said no. When I asked to speak to a manager, he said he is one. I asked for "any help" and he turned his back on me telling me to call 1-800-GO-UHAUL. Absolutely abysmal customer service. They simply don't care...
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July 2023 by Keith Lowen
They charged me an extra $40 plus tax for an extra rental period because I was "33 minutes late." I probably wouldn't have been late if the mirrors on the truck didn't blow towards the car as soon as the truck got on the highway causing me to drive extra slow since I couldn't see anything behind me. Also I had to sit and wait several minutes for someone to check the truck back in, so I'd say the lateness was on them and they should have made it right. I wouldn't use that location again due to the lack of safety and the overcharging.
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July 2023 by Michael Dunn
I always receive excellent customer service at this location. Online reservations are easy to make and make rentals convenient. Store hours are also very convenient.
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January 2023 by 6ickPrxd
Had a great experience with uhaul. Tony is a great employee helping me load my vehicle on the tow dolly. Great service by him.