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October 2023 by Darby M.
I will give this place one star simply because the manager tried to do some damage control. I scheduled an appointment with them on a Thursday afternoon and ordered tires that were in my budget. I then called and spoke with someone to confirm my appointment and the cost of tires. My appointment was on the following Tuesday because I know the difficulty and time it takes to do these tasks. So I planned ahead. I took a day off from work dropped my car off and walked about a half of a mile back home. I could see my car sitting in the same spot when I would look my car up on maps. I called the shop approximately 6 times throughout the day with no answer. I went back to pick my car up at 5:50pm because they close at 6pm. My car was still on the lift and I watched as the manager proceeded to take the tires off my car. I stopped them. Because my car had been there since 8 am then tell me I will be waiting for about 40 minutes. I said no put my tires back together and let me have my car. He did but took his sweet time until I came to the door of the garage. Because when I wasn't standing there where he could see me he was on his phone. He apologized for the inconvenience and proceeded to say he had no idea that my car was there all day for tires. Excuse me? You are going to announce you're the manager of the store and say something like that?? What kind of manager doesn't know when a car is on their lot since they got to work and it is still there and time to close. Then, before he gave me my keys to my car he proceeded to tell me what all is wrong with my tires. Again, this is the manger and he must not have known why I brought my car to sit in their parking lot for 10 hours. This is a tire place I brought my car for all four tires to be replaced but they didn't have my tires in stock and was going to cost a thousand dollars because I had to go with what tires they had in stock. I found this out at noon when they were about to start on my car. So I said I only need two and I will get the other two later. Because these were pricey. Needless to say for two tires it was going to cost $621. I went to Firestone here in Mt. Juliet and paid $347 for two tires! Yes!! I'm so glad these young underpaid know it all managers that love their title don't know what is going on because it saves me $300. They did right by screwing up my entire day. If you need tires go somewhere else or Firestone for half the price! They will have you out the door in no time at all. I worked all day today went to Firestone came home in time to make dinner!! I had two of my friends going to Tire Discounters because I thought I was getting a good deal. But they have appointments at Firestone now. Lol.
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September 2023 by Teddie R.
I had a flat tire on the passenger front. Drove in to this place only because it was close. I was told I needed a new tire and also a new tire on the back one. That is what I agreed on. 2 hours later he said there was a problem with the lugs on the rear tire and they could get them off. They replaced the 2 front tires and never took care of the rear one. I had to bring the car back the next day and then leave it over the weekend because of the lug. On Monday it was taken care of and when I went to get car I was presented with a bill for the lug"problem" which I didn't have when I went in there. Today The back tire which I thought they had replaced went flat and I went some other place to take care of the problem. I feel I was screwed over because I am a 80 year old women and they thought I would notice. How wrong they are. I have filed a complaint with the corporate head office. They have caused me time, money and stress.
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June 2023 by Google user
I was in a bind this morning and these guys were exceptionally kind and helpful throughout my experience! The service was excellent , starting from the phone call I had with a very friendly employee- Mike. To the encounter and then even my pick up after the service. I had a nail in my tire with an air leak. I went to Firestone first, they brushed me off and told me they were too busy. ?? It was my first day of work - so I was already stressed. Then I called this place and they took me in right away, sent me back to work in an Uber and then even picked me up in an Uber after the car was ready. Everything was done within an 1-1.5 hours.\\n\\nI fully recommend coming here for your auto concerns, definitely don’t even try to hit up Firestone.
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June 2023 by Raffat Ahmad
I was in a bind this morning and these guys were exceptionally kind and helpful throughout my experience! The service was excellent , starting from the phone call I had with a very friendly employee- Mike. To the encounter and then even my pick up after the service. I had a nail in my tire with an air leak. I went to Firestone first, they brushed me off and told me they were too busy. ?? It was my first day of work - so I was already stressed. Then I called this place and they took me in right away, sent me back to work in an Uber and then even picked me up in an Uber after the car was ready. Everything was done within an 1-1.5 hours.I fully recommend coming here for your auto concerns, definitely don’t even try to hit up Firestone.
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May 2023 by Landon D “Doug's Homestead” Summey
He told me that they couldn't patch a hole in the middle of the tread because of DOT regulations. I need to buy new tires. He gets ⭐️⭐️ because he was nice enough to put air in the tire.
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May 2023 by Sarah R.
They priced match for us, which was nice so we didn't have to go farther out to get the deal we saw online. However, they told us to come in at 12pm to put the new tires on our truck. We got there at 12pm, was told it would be an hour & half, so we walked around the shopping area & got lunch. After 2 hours we walked back over to find our truck hadn't even been touched. They said they were backed up & were super busy. Absolutely unacceptable. It's fine to be busy & to be behind, but to not communicate that to your client is lazy. If they had called or texted us to give us an update we would've just Ubered home. The guy kept making excuses. With us standing outside watching, they finally came & grabbed our truck, but not before the guy took our keychain over to show some friends in the parking lot because he thought it was funny. You're already 2 hours behind, you have the clients standing right there, & you think now is a good time to walk over to your friends to show them a funny keychain? There is not an ounce of urgency or respect for their client's time. We will not come here again, even if they do price match. Not worth it.
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May 2023 by Brian K.
These guys are very professional and I am so pleased with the service they provided my family!ty tire discounters
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April 2023 by Kelley Cothron
I had an amazing experience here. John was super helpful in figuring out a set of tires that would be good while not breaking the bank (they were $150 less than another shop I consulted). I plan on coming here for all my car needs from now on!
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April 2023 by Abby Bohannon
The only reason that I return to this place is due to the fact I get free tire rotation AND balance. They offer this when you purchase 4 tires from them. Each time I schedule and appointment I ask for a rotate and balance. Multiple times I have noticed it does not seem like the tires are being balanced. Since I thought this was the case I would ask multiple time if it had been done and I was always reassured that it was.Today I made an appointment for 9am for my tires to be rotated and balanced. I dropped the car off at 9am and returned about 10:30am to find NOTHING had been done to my car. If I would not have come back and asked about it I am sure that it would have set all afternoon. Once I returned and started asking about it they began to work on it. I sat in the truck and watched them rotate the tires without balancing them!!!! Again I have asked multiple times that this be done and I am always reassured that they do it. I will not be bringing my car back here because they will lie straight to your face if they need too!!! Be warned.
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April 2023 by Claudia Lowe
Never had issues with Tire discounter, but today was not so good. I went in for an alignment and tire rotation and sat for an hour before they pulled my car in the garage even though I had an appointment. A guy who came in 40 minutes after I’d been there they immediately took his truck and guess what he was getting an alignment also. Once they got my car in, 10 minutes later the guy told me the alignment was done. I questioned him about the alignment being done so fast and his response was he can do an alignment in 10 minutes because he’s been doing this for 15 years. I seen alignment done and know there’s no way!!I researched how long it should take and most mechanics said 30” to an hour.
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March 2023 by Tammy Larkin
I popped in to get a quote on tires and ended up leaving very happy! They were very busy but got me right in and even price matched my tires. Mike made it all seem to run very smoothly. He was even out in the garage working on cars himself. I am very pleased with the price and service and will definitely be bringing my other 2 vehicles here for tires from now on.
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March 2023 by Dana Anderson
Mike and team were such a blessing to me! I had to get air in my tire twice a day to make it to and from work. I came to see them on my off day and they went above and beyond for me! I will always come her an NO where else! Thank you Tire Discounter for such wonderful service!
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February 2023 by Brittany Peavy
Wonderful customer service and comparable prices to the competitors. Mike was awesome and very helpful during the tire replacement process! They also assisted with transport to/from a nearby business I wanted to go to so I didn’t have to sit and wait. I would 100% recommend this location for anyone in need of a repair/replacement.
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February 2023 by Thomas G.
My girlfriend took my truck in for tires. My truck had no symptoms of any steering or alignment problems. It cost around $1,600.They called and told me I needed some steering parts replaced and they quoted me almost another $1,600. My truck is about 12 years old and close to 200k in mileage so it seems reasonable to me but I explained that I can't afford that right after spending $1,600 on tires.My truck now pulls to the right and has play in the steering wheel. Didn't before, does now. I regret having my truck serviced here.
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January 2023 by Aaron H.
Accidentally showed up at this place instead of their similarly named competitor - Whoopsy daisy - the manager Mike was extremely polite and fair - I love that this place includes a lifetime alignment and rotation with with your tire purchase - apparently this is not standard practice elsewhere! He treated the other customers with kind service, as well - bring Mike any kind of sandwich , if you arrive around lunch - he works his butt off nonstop!