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February 2024 by Teresa Hayes
I was speaking with customer service about lowering my bill. I'm a senior citizen and the representative actually laughed at me when we were speaking. They have a monopoly here in Del Webb at Lake Providence and I am unable to obtain another provider. If I didn't need the internet I would drop them.
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February 2024 by J
TDS steals from customers! Every 5 to 9 months they raise what you pay. Last year I was paying 129 just for internet, guess what it is this month? 162!!! I didn't notice because it's on auto pay, til our internet went out and I checked what was going on. How sneaky of them to keep raising prices on customers without telling them! There's absolutely no trust when it comes to this company, bunch of crooks out to steal people's money. We are thinking of going to Comcast, and tha's bad when you leave a company to go to Comcast.....
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February 2024 by Lisa Sadler
Rude customer service!!! The Internet service is always messing up. The company does not stand behind original agreements. No one wants tds but we have to use this service if you are in their area since they are in a contract with whoever that will not let other internet companies in this area. It would be different if they were a 5 star or 4 star company. Verizon, At&t, and T-Mobile have tried that I know of I'm sure other companies have as well. Very unfortunate. You would think with as many complaints that the company would want to share the area or upgrade their services but it's always a money issue.....
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February 2024 by ben smith
TDS, the most horrible costumer service and the most expensive service compared to other available internet companies in the area. I was on hold for 1 hour and still no one would help me. I no longer have their service and I will never again. Please beware about TDS, take your money to other companies who are far more better than TDS. Horrible customer service!!!
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February 2024 by Ryan Stotts
Poor customer service.
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February 2024 by J stick
Very fast internet and very good price
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February 2024 by allan Parkland
very good value for the money, no more or less issues than any other carrier
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November 2023 by James Mason
Horrible technical support if you have an issue and you will have issues! If I could give no stars, I would.
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October 2023 by Jaqueline
My promotion ended and my monthly bill increased. For more than a year, TDS never notified me of my automatic payments not paying my bills in full. I was only made aware after receiving a “courtesy” call to opt for a recent promotion. I am truly disappointed in this level of service.
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October 2023 by Jaron Boyd
They are overpriced, horrible performance, terrible customer service, outdated technology, and unethical business practices that are unheard of with other telecommunications companies.
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July 2023 by Mike Lee
Update: still no internet AND to even have someone take a look at my issue it will take a minimum of 5 days. So 5 days without internet. A company's integrity is measured not when things go right but what they do when things go wrong. TDS is a big fail. Other reviewers are correct. Save yourselves a lot of future anxiety and frustration and go with a different ISP. I can not in good faith recommend this company to anyone.I would give zero stars if possible. Called customer support to get a status of a known internet outage in my city and over 30 min later could not give me that information without pulling up my account which they could not find. Most frustrating experience ever for such a simple question.
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May 2023 by Troy Shick
Horrible all around experience with this company. I pay $91.00 per month and am supposed to get 300mps upload/download. On average I'm getting 50mps. I've called and spoken to them twice. The first time after speaking with them my mps magically went up to 200mps, so I figured that's good enough for me. A couple weeks later and now it's down to 7 mps. I called again, this time they sent me to tech support. The tech support guy stated that 300 mps was going to my house, so it must be something in my house then he hung up on me. This past week I've called twice and each time I'm on hold for an extremely long time. Ridiculous!
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May 2023 by Michael Khater
STAY AWAY. NASTY CUSTOMER SUPPORT AND THEY WILL ADD BOGUS CHARGES TO BASICALLY NICKEL AND DIME YOU FOR NONEXISTENT SERVICES WHICH IN MY BOOK AMOUNTS TO THEFT. I'LL BE SUBMITTING A BBB COMPLAINT. AVOID THIS COMPANY
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April 2023 by Katherine Groeling
no stars less than one. tds out hanging data lines along pleasant grove rd week of 3/24. after recent storm/wind line now hanging approx 8' from ground across my back yard. been on phone over 60 min and still no human picking up. TDS SUCKS
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March 2023 by Jess A
Effective 3/31/2023 I am no longer receiving service from TDS! 4 years of absolutely horrible service and would never recommend anyone to get their service!
