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March 2024 by Matt P.
Custom print shop that doesn't do custom prints? Could not believe the rudeness of the woman (Becca) working the print center counter. Aside from the ridiculous minimum quantities and size restrictions (minimum of 25 invitations and unable to print anything on 5x7 paper??) I was told "I do not have time to spend three hours creating your order today" I'm sorry -- if it takes you THREE hours to input an order, you have some serious efficiency issues going on with your system. I was getting 20 things total printed and I didn't even need them for over a week... Total joke and waste of time. It was very obvious they just didn't want to do the job.
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February 2024 by Maddy Christl
DO NOT DO AMAZON RETURNS HERE! I had two amazon returns and came in at separate times to return each and both were not properly packaged and slipped. Amazon claims they never received either product even though I came in and went through the return process with Staples. Pay the extra dollar and do it at UPS.
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February 2024 by Adam Sinclair
Absolutely awful customer service. Read allll the signs carefully you might just trigger an employee if you ask where things are in the store.
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January 2024 by laurie hunt
Excellent customer service- Brandon from the print area was so helpful and made sure my order was perfect! Thank you!
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November 2023 by Kelly Ruff
They are so nice & helpful when I buy a laptop there. I took it back to the Staples in Mt. Juliet & they are helping me get it cleaned out & up date some disc. Love going there for anything!!!!?
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November 2023 by Tameshia Mayfield
Alex is very friendly and professional. Great customer service skills.
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October 2023 by Kendra L.
Every time I come into this store the sales associates have been wonderful. Today was an especially nice visit, but over the phone. Brandon was so incredibly helpful and patient with me while ordering a poster to be printed. Kudos to Staples for having some quality employees. Please treat them well and let them know how much they're appreciated, especially since it's hard to find great associates nowadays.
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September 2023 by Darlene Kemp
I had a good and a bad experience in the printing area. Shane did an excellent job of making a stamp for me. However, when I went to pick it up, a woman helped me and then Shane stepped in to assist since it was busy. The woman's cash register was out of paper. Shane asked me to follow him to get the receipt at the front desk. Then the woman said she would take care of it after I had already walked to the front desk. I guess she thought I was a ping pong ball bouncing back and fourth. I let her know what I thought of her customer service. It was not good. This woman could use more customer service training. She is running off business.
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September 2023 by Ikari Press
I ordered an art print for my wife here. It turned out fantastic and my wife absolutely loved it. Staff has always been very helpful and friendly.
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August 2023 by Jennifer Cheung Cline
The Staples in Mount Juliet has great staff, the printing department is so helpful and tries their best to help with our small business needs
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May 2023 by neesha harris
Mr. Brandon an the copy & print center has amazing customer service. I called over the phone to see if anyone could help me with making picture for a friend for a bouquet and told me don't drive anywhere else I will be able to help you. I came in to the store and he was even more amazing in person. Mr . Brandon is great customer service and I will be back just because he made day and friends wedding day special by getting the photo of her father for her bouquet.Thank you again Brandon I appreciate you.
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May 2023 by Michael L.
bought business cards. The printed cards did not look like the on-line version. They stated 24 hour delivery which turned into several days... Then I had to wait in line a long time just to get my cards. Never again. I will use VistaPrint next time.
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March 2022 by Rick Fowler
Was extremely helpful setting up our home office.
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February 2022 by Taylor Brianne Smith, R.
I drove all the way from my residence in Hendersonville to pick up some of my business cards, and I was very satisfied with their customer service! There was a sweet lady there and it was her first day, and per her apologies, I assured her I'd had my fair share of customer service jobs and she was doing amazing! The gentleman training her told me about a program they've implemented to help support local businesses, so I signed up with them and have not regretted it! I picked up some office supplies while I was there, and will definitely be going back there again!!
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August 2021 by Nate M.
Am I trippin? Five stars for Staples? A direct competitor for my fave company Dunder Mifflin no less?... Yes! my experience here was painless and easy on the wallet. I needed some postcards printed for an upcoming event and Staples had the best deal; 25 cards for $25! I was told it would take a few hours and sure enough a few hours later, I'm notified that my cards are done and they look great! The printer let me know they accidentally printed 50 cards, but still only charged me for 25. What a steal! I do come here a lot for every day office needs, but this was my first printing experience and it will not be my last!
