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February 2024 by Cassidy Walker
I wish I could shop here, but they only have 1 dressing room for the whole store open. It's disgusting and has clothes all over the place. They customer service is awful. I love Ross, but I will not come back to this one.
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February 2024 by Larissa Harp
Never my size kids 10/12 not good selection for kids clothes
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January 2024 by Margarita Klett
Horrible costumer service. Locked dressing rooms, the staff was upset to have to unlock them. The cashier Dominique giving orders about how to stand in line and has me stand apart from my own mother to pay. I can say without a doubt I won't be shopping there anymore. HORRIBLE
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January 2024 by Marsha Hodge
after Christmas/New Years visit so inventory was a little low and things were not really organized.
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January 2024 by Cozzi C
If you don't mind standing in one line for 15 minutes and having the cashier yell NEXT before the other person is done with their purchase, you may like it.
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January 2024 by Elnaz Khodaei
This location has the terrible customer service. I went to return the toys I bought for my son, I had the receipt and I bought them two days ago and the woman name “Tori” that she said she is the “store manager “as well told me I have to go the other location which is 45 minutes drive to return the items. She claimed that the tags are double tag which they did, I purchased the same way. It was not my fault that they were double tag!She was rude and disrespectful. And she gave me the rudest attitude.
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January 2024 by Ted Sterner
Always a good place to find what you need. I got very good, deeply discounted prices today. Loved my experience and the staff here are friendly inspire of being extremely busy! Thank you!
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December 2023 by Loumerci Rodriguez
I wanted to buy some toys for my children for Christmas but they wouldn't let me go through the first-class box even though they saw that I was on crutches and a splint. The two cashiers indicated that I should wait in line. Which was quite long. What a lack of empathy and little humanity. They made me feel so bad. I really feel humiliated and discriminated against. Pathetic service
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December 2023 by Angie Kinsey
Excellent staff.Store clean & well organized.Prices- exceptional!
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December 2023 by Amber Julick
When you post special holiday hours, it would be nice if the store actually stayed open until the posted times. Just a bit frustrating.
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November 2023 by Selam Zeray
I recently shopped at Ross in Mt. Juliet, and had a very disappointing experience.The manager cheked me out, and only gave me one bag, instead of 2 bags.Upon returning home, i realized what had happened, and unfortunately, had to drive back 45 min to get my second bag.As soon as i entered the store, the manager said : "There she is!" She threw the bag on the counter, and just walked off. When i attempted to speak with her, she simply accused me of being on the phone. She said i distracted her, eventhough i was handling a private conversation on the phone. She seemed very irritated, and, she never acknowledged her mistake. When i asked to speak with the manager, she said there was noone available. She never apologised, and was highly unprofessional, and rude.
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October 2023 by Lillian Hemsbury
It was messy which is normal, but all the dressing rooms, front and back, were closed for no apparent reason. That seems to happen every time I’m there. The staff was unhelpful and somewhat rude. Also extremely long checkout line.
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September 2023 by Tim Milligan
Poor customer service. Checkout line the length of the store. One cashier, two others were there but not checking out customers. The both left and went to the back of the store and left only one to deal with the extremely long line. Do not come here if you want to get what you need and get out. Plan on being here a while.
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September 2023 by MegaNikki202
Cashier was really nice. But I did come in on a Saturday to return some clothes for my mom cause honestly I don’t care much for this place. Let me put it to you this way if this store shut down I wouldn’t really care. They don’t have a a lot to offer customers. But on Saturday they have one cashier? Unacceptable?! Does Ross not like hiring people? Or is there management team that terrible? Keep it up Ross based off your numerous negative reviews obviously… y’all aren’t going to be open for much longer… but at the same time like I said I won’t be sad if you guys shut down… TJ maxx is actually my favorite if I had to say providence store… they have adorable purses and a cute little decorations store attached to it… there’s no way you could not find anything in there…
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September 2023 by Linda Leech
Check out line is ridiculous! the last 2 or 3 times I have been in there over the past 3 months they're was only one cashier working her butt off and another woman walking around moving empty hangers around. I don't know why she couldn't have opened up another register. The one cashier was going as fast as she could. The line took forever!