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April 2024 by Robin Lynn
Good experience with young kid that worked there...
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March 2024 by Daniel McCormick
Awesome deals. I recommend this establishment for all your footwear.
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January 2024 by Mary Yousef
I would give -100 if I could.Stopped by the store last week to buy shoes for my kids. The first staff member provided poor customer service and just walked away after answering one question and she didn't really help.... later on , I asked another staff for help, she also provided poor attitude and seemed uncomfortable to assist.Their staff avoid communication with customers .Very neglect and they have negative attitude when asked for help which is their job. Definitely not going back!!!
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January 2024 by Britta Harper
The girl behind the register was staring at her phone before I walked up the counter to check out and staring at her phone while I stood there for at least a solid 5 minutes, maybe longer. She never once looked up at me, acknowledged me or said give us just a second someone will be right with you…. Absolutely not a word. If I wasn’t needing these shoes for Christmas gifts I would’ve left. I was ignored while she scrolled on her phone behind the desk, until she got on her radio to speak to someone two feet away to ask if she could take her break. It was the strangest thing. All black clothes, short black hair. The store felt like it was being run by irresponsible teenagers. I did find what I was looking for though! With absolutely zero help or acknowledgment, but I managed regardless of the staff ignoring me from the second I walked in. I must look extra capable of helping myself. Hopefully this person was just staffed for the holidays.
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November 2023 by Laura Christianson
My husband bought some great tennis shoes and I got low boot shoes. The buy 1 get 1 half off. Saved us 30 bucks.
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September 2023 by Summer Welch
BOGO is a joke. Took two pair to the register. They told us the second pair didn't qualify. Found out the "rules" and searched for about 45 more minutes to find a pair that fell within them. Back to the register, that pair didn't qualify either but they couldn't tell us why. We gave up!
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August 2023 by Robert Sterling
On Saturday July 29 2023 (Tax Free Weekend), I saw a white woman, assaulting a black man in the store. He was a manager checking shoes and removing security tags and when he asked for her shoes, she threw them at him! He shouted for her to leave the store, told her to NOT come back and the icing on the cake was when he shouted “I AM NOT YOUR SLAVE”! She didn’t dispute it, because she knew she messed up, she was embarrassed because he called her out in front of a crowded store of 50 to 60 people and she had to do the “Walk Of Shame” from the back of the store to the front door to leave! Her husband was standing by the front door and when the angry woman was explaining to her husband what happened, the black guy shouted “Leave and don’t come back, she threw a box of shoes at me”… he didn’t look surprised at all!!!! She was 100% wrong in what she did and she deserved everything that was said to her by him!!!! He stood his ground. Me, my wife and 3 teenage kids were feet in front of it and saw the whole thing happen from start to finish. I also think she failed to see, that the store has TONS of security cameras and where the incident took place (my wife nudged my arm and had me look up at where the incident took place)… they were under 2 cameras, so I’m pretty sure the company has great footage of her throwing objects. And I’m also sure Channel 2 News and the Mt Juliet Police would love to see how a black man was mistreated and assaulted by white woman.
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August 2023 by Barbara Hernandez
Not one pair of shoes is under $60!!!!! This has to be one of the highest priced places I have been to. Not to mention the staff acted like it was a privilege for me to be there. I did not get my son the shoes he needed, and will definitely go elsewhere!
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May 2023 by VICKI Ford
Great place to buy hiking. Boots and tennis shoes.
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April 2023 by Bruce Jones
I rarely find shoes that I like or can wear here! I have a high arch, so it makes most sandels hard to fit my feet. Plus, I've been looking all winter for leather or faux leather booties in black w/ a blocked lower heal- the kind you can wear with jeans, or a nicer black dress, but have never found one that fit properly! The only one that came close looked more like a man's boot bc of the elastic on the sides- no thank you!!
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March 2023 by Mira Guirguis
The girls are working register have the most disgusting attitude, and unfortunately “Nathen” the manager is allowing that behavior as if it is nothing what a shame!
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November 2022 by T V
Had to make an exchange, it was quick and painless. The shoes were on sale, so was given $16 back.
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September 2022 by Benjamin Bradley
Tried to use the buy on get one 50 percent off, read the on the tags the brands that were excluded. Picked 2 pairs and then rang them up to find out that they were also "excluded" from the deal. Of course those brands were not listed on the "excluded" list. Why even do these types of deals if you can't deliver on half of what is in the store? Very disappointed in this place.
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September 2022 by Dennis Wholey
Forget help, Customer service, arrived today at opening 9-3-22... asked about shoe sizes... nope that's all we have... wife said she found out you could order online but that was never suggested by the 2 young women working, they didn't even approach us and ask if we needed help.... wife won't ever go back with granddaughter nor will I !
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July 2022 by Jeff Steele
I once rated Rack Room with three stars, however the manager and staff really went the distance with customer service on obtaining an out-of-stock pair of shoes foe my son.The have both high and low end brands, with lots of BOGO and Buy one get 50% off second pair. My family purchases shoes here often.