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January 2022 by Dustin Hughes
Tonya helped us with the purchase of our home. She is professional, knowledgeable, and communicative. She even showed up to our closing which is the first time I’ve ever had a lender do that. She definitely aims to make you feel like family, and she was 100% successful.
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January 2022 by Lexy Barnett
Callye was such a pleasure to work with. She worked very hard to help get out loan closed! We will definitely send all our friends and family her way. Thank you!
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January 2022 by Skip Bromaghim
Start to finish our experience obtaining a mortgage from First Bank Mortgage was pleasant, professional and expeditious. Staff are competent and friendly making the entire experience a delight.
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October 2021 by James Harvey
I enjoyed the process with FirstBank Mortgage. Everything is done via a secured portal, which I appreciated because of Covid. My loan officer, Tonya Hinesley kept in touch via text and phone and kept me informed through every step. Everything went smoothly and as planned.
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September 2021 by Ranae Sivil
I had an amazing experience with Tonya H. at First Bank. She recommended an amazing realtor (Wendy Eakes) and they both took the time to walk me through every step of the house buying process. Tonya went through hell and back getting my loan approved and I am forever thankful. Perfect for any first time homebuyers, the process is never easy but it is definitely rewarding!
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September 2021 by Krystyl Reddmann
Being a first time home buyer is seriously stressful but working with Callye Fenn at Firstbank Mortgage was amazing! She always made sure we knew where we were in the loan process. She communicates well and she's smart, determined and always has your best interests in mind. Callye got us our dream home! We signed yesterday and got our keys! I just couldn't be happier with our experience with her and Firstbank Mortgage! Thank you again Callye! Expect a thank you gift from us soon!!!?
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August 2021 by Cindy Cosway
Tonya Hinesley is the BEST to work with! She made our mortgage process smooth and easy. And she genuinely cared about us throughout the home buying process and beyond.
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May 2021 by Charlz Harper
My experience from day one has been stellar. From Callye's professionalism to her knowledge of services, grants and things I never knew about to her quick, enthusiastic responses she had been an AMAZING person to do the process with. Buying my first home has been a really fun experience thanks to the award winning treatment and service i recieved from First Bank through Callye Fenn.
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April 2021 by Ken Robinson
FirstBank was great to work with. Specifically, our Mortgage Banker, Tonya Hinesley, was simply outstanding. We were referred to her by our realtor when our original lender struggled to meet deadlines. With less than 3 weeks to close, Tonya took over and drove the process to a swift and successful conclusion. Tonya's professionalism, work ethic and determination rescued us from a difficult situation. On top of that, she's just a joy to work with. I've bought many homes over the years, and Tonya is by far the best banker I've ever seen.
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April 2021 by Adam Denton
Tonya with FirstBank was the single most informative, attentive and helpful team member of our entire real estate transaction. We sold a home in Nashville while buying in Knoxville. She helped us coordinate dates, rates and assisted in securing the closing of both homes in one city.I felt like the only customer-all my questions were either answered or followed up on promptly.This was my second mortgage-if I have a third, Ms. Hinesely and FB will be first on my list!
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April 2021 by Barbara Bell
I have really enjoyed working with Tonya! She is very sweet, thorough, timely in her responses and knowledgable in her industry. My clients have all given me wonderful feedback on their experience with her. I highly recommend Tonya to assist you with any of your mortgage or refinancing needs.
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November 2020 by Pam Unger
I had a great experience with Tonya and her team. Folks called me quickly with needs for my file and we worked together to assure a timely close. I really appreciated them all.
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November 2020 by Rob Cauthen
I have nothing but Great things to say about FirstBank and Callye Fenn, my loan agent. She went well above and beyond to help me get my mortgage approved for my house. I am so blessed to have her on my side!
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November 2020 by Breanna Sivil
I had an amazing experience with Tonya H. at First Bank. She recommended an amazing realtor (Wendy Eakes) and they both took the time to walk me through every step of the house buying process. Tonya went through hell and back getting my loan approved and I am forever thankful. Perfect for any first time homebuyers, the process is never easy but it is definitely rewarding!
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November 2020 by Karen Belcher
I would highly recommend Tonya Hinesley. She was knowledgeable, helpful, and professional.