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February 2024 by Brady Smith
I continue to be pleased with the service at Discount Tire. I have visited this location multiple times for flat repairs, but this is the first time I've actually purchased a set of tires. I found the website to be easy to navigate, the order and scheduling process equally simple and easy. Upon arrival I was greeted in a friendly manner, and to my surprise, "you must be Mr. Smith. We've been expecting you..." Both the gentleman who checked me in and the gentleman who changed my tires were friendly, explained to me the process, and got me in and out of there in less than an hour. ***I have to note that following my appointment I did receive a request to complete a survey with one simple question: "did you see the sign out front with your name on it?" While I answered that I didn't, honestly I wasn't even really looking for it so I couldn't tell you whether it was there or not."Service is what you do for someone. Hospitality is how you make them feel." The folks at Discount Tire have definitely made me feel welcome and I will certainly return for my tire needs. Highly recommend!
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December 2023 by Jenny Kelley
I was fairly new to town and didn't know where to go when my tire was low. I ended up at Discount Tire without an appointment, and was pleasantly surprised at how nice and professional everyone was. They invited me to wait in their big comfortable waiting area while they fixed my tire. They even balanced it! I was blown away that the service was free. When my car was ready, they explained what was wrong and how they fixed it. I'll always use Discount Tire in the future for my tires.
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November 2023 by Steven
I realize air pressure checks is a free service they provide, but if they are going to offer it they need to do it. I waited outside at the station for 15 minutes and nobody ever would even look my way or come over. I went inside and wait another 15 minutes in line and they said oh somebody will be out there shortly or I’ll come do it. Well, of course, that never happened. So if you’re going to offer a free service, I suggest you do it or take it off your website.
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November 2023 by A Lawson
We stopped in with our camper because we had a tire puncture on our travels for Thanksgiving and weren’t comfortable traveling far with our spare. They got us new tires quick and efficiently! They were professional, friendly and courteous!
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November 2023 by Matt Wilson II
I had a great experience. I came in about 15 minutes before closing time for 4 tires on my Tahoe and I was out in about 90 minutes. This was a busy evening, as well. The entire team goes the extra mile to make their customers feel welcome and informed. The tires are discounted, but the quality isn't. Highly recommended.
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November 2023 by Justin Lawler
As a former employee. I was completely impressed with the location in Mt. Juliet. Everyone here greeted me at the door and expressed to me that someone would be with me shortly. I was able to have everything set up by the store manager (Nick) prior to my visit, who is always a pleasure to work with. His team was fast and efficient and I was in and out within 45 mins with four new tires at a great price!Shout out to Jayden for getting me checked in and he showed a lot of personality and excellent customer service
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October 2023 by Mike Rainey
I've been coming to Discount Tire over 10 years. The ALWAYS surpass my expectations. Today, Ryan and Ashton repaired my 87 year old father's tire.Discount Tire, Mt. Juliet, you guys are awesome!!!Thank you
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October 2023 by Christy Mathis
I paid for a lifetime tire balancing & rotation. They damaged my tire pressure monitor sensors. Obviously they need to get better equipment. Plus now they want to nickel & dime you. Which is very annoying.
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October 2023 by Andrew Moore
There’s a reason Discount Tire is rated much higher than Tire Discounters next door. Do not confuse the two - Tire Discounters will not honor appointments. If you’re in the market for anything tire related Discount Tire is the correct choice. After three failed appointments at Tire Discounters, I came to Discount Tire and they repaired my tire same day with no appointment. The service was great and I will return next time I need anything tire related.
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October 2023 by Laney Williams
Alright, so I’ve had a terrible experience at this location multiple times at this point. But this last time was a whole new level of awful. So first off, terrible customer service. Which I can deal with. What really ticked me off what the fact that when I got my car back the front drivers side tire wasn’t balanced so when I drive my care it makes noice also they messed up my wheel covers. They bent them because they didn’t take the time to figure out that they are attached by the lug nut which I put in my special instructions but they didn’t listen. So yeah, very disappointed that I spent all that money over there just to get garbage service.
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October 2023 by Ted Lauer
I've purchased tires from discount tire for years. in the last several years it's taken 4-6 hours to get a flat tire fixed or balancing.
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September 2023 by Fred Hibbert
Discount Tire runs like a well oiled machine..Smoothly. I dropped off my truck at the appointed time and they texted me when the repair was finished.
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September 2023 by Rohe Eshbaugh
I had an appointment for 1:15 to repair a flat tire. They started working on the tire at 2:10, finished at 2:35. Once they got to my car, they were pretty quick. But what's the point of an appointment if they don't get to it for an hour?!?! I was late for everything the rest of the afternoon. :(
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September 2023 by Hannah Allen
Went to get my tires rotated and they broke two posts off my vehicle. They referred me to a local shop for a free fix. Sure. But what they don’t take in account is that it’ll take HOURS of your time to now go to the place, be car-less for x amount of time, and pay for an Uber from point A to your house and back. Felt like there was no sympathy for something that is now going to waste my entire day because of them!
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August 2023 by Rusty Baltz
Always attentive and takes the time to explain anything going on with your tires. All staff very friendly