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February 2022 by Delores Thompson
POSTED FOR A FRIEND Feb 2, 2022. I used them before. No problems ever. This time the staff was rude. They were not consistent in the plan they told me. I work online and this is interrupting my employment. The receptionist said Alex would call that afternoon and give me an idea of the problem. No call. I called the next day and she told me that she gave him the message to call and did not know why he did not. I called the next day and he was not available and she said again she would give him a message. Today I called and I suppose he recognized the phone number from my work order. He picked up the phone telling me to stop calling and rushing him. I said if that is not how you do business you need to tell your office staff. He was very rude. Finally he told me to come get the computer. I said fine but I want my money back as it has not been touched. He then said I had to wait 3 hours until I could pick up my computer. THEN he called 10 minutes later and said that he knew the problem. I said you have had it 3 days and now you have diagnosed it in 10 minutes. I went to get the computer, my refund, and it is in other hands now. I will never use Costa again. I went to get the computer, my refund, and it is in other hands now. I will never use Costa again.
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December 2020 by Angela Michelle Richardson
Nice, friendly people!!!!
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December 2020 by Jessica Crowell Smith
Great work, great people!
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December 2020 by Bianca Thompson
Great team and great service. Alex will take care of you and he will make sure you are completely satisfied with his service.
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March 2018 by Denny K.
Check the Google reviews... I had good service via the phone and in the store for rebuilding my desktop recording computer.
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July 2017 by Ed Gregory
Patient, honest. I've been before and going back today confident that he will be able to help me. He's definitely one of the good guys.
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June 2017 by Margie Blair
They are best computer repair in MT Juliet. Affordable, knowledgeable and timely. Being a senior citizen who is not tech savvy the owner is patient and explains what he will do to correct the problem. Very dependable. After trying Staples and couple others this has been the BEST!
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June 2017 by Jonathan Sanders
I took my TV and 2 laptops ( Dell and Mac) to Costa Electronics. My TV had sound but no picture and my laptops had HUGE problems. A friend of mine @ work attempted to fix my Mac and caused further damage and I know nothing about TV's. I did a ton of research on the net about this "common" TV problem, so I tried to "fix" it myself off of something I watched from You Tube but it was a massive failure...... As it turns out, the wonderful world of You Tube was totally wrong and I made the problem worse. Alex fixed the TV, which was much cheaper than buying a new one and he also did some kind of 'modification' to prevent the problem in the future. I once fixed desktop computers back in the day, but I was outta my league with my laptops, especially the Mac. I took them to a certain 'Big Named' store in Mount Juliet, and they said my Dell wasn't repairable and my Mac would cost $800.00. So I asked around and someone told me about Mike at Costa and I'm so glad they did! I brought them in and Mike immediately identified the problems and had my Dell fixed by the end of the day and the Mac by the next afternoon. Macs are so expensive and even more to repair, but Mike fixed both and it was also much cheaper than I thought. He also identified several other problems with both computers and fixed those @ no additional charge!!! You guys saved the day and the wife is happy how, so no I am happy too! Thanks Alex and Mike you guys are amazing!!
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November 2016 by Jordan Clawnator
I have a different contrast to the previous post. I called Costa Electronics this past weekend and requested a price quote on my broken LCD 50 inch television and my laptop that was completely dead. I spoke with Alex as well, who was very courteous and and helpful. I explained that the problem that I was having with my TV was a common problem, which is what I found while researching the net. I didn't receive an estimate over the phone, so I brought both my TV and my laptop in to have them repaired. Not only were both Alex and Mike friendly, they were extremely helpful and understanding that I am in college and have a limited budget. My laptop was repaired and ready the same afternoon and I received my television this morning, both working better than when I bought them new @ BBuy. Not only was I surprised with how courteous they both were, but I was very surprised at how much it DIDN'T cost me. I thought that I was gonna have to buy a new TV and that my laptop was a 'lost cause'. I highly recommend Costa Electronics because of my experience. Alex and Michael were awesome to deal with and very professional.
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November 2016 by Ernie Halter
Couldn't answer a simple question regarding pricing. Quite rude. Took my business elsewhere. I understand electronics and am not afraid to fix something on my own, but I have less time than money so I called Alex at Costa Electronics. I wanted to ask what it costs to replace a power supply on a 50" Sceptre X505BV. The TV isn't expensive so getting a ballpark idea before bringing it in is in important since my time is limited. Wouldn't hear me. Not even 30 seconds. Told me he won't do any kind of estimates over the phone, that I have to bring it in and pay the diagnostic fee. Had I called a mechanic and what new brakes for a specific make/model car, I wouldn't have any problems getting that answer. I called another local company and in 30 seconds was able to know their hourly rate and typical time for something like this. I know it's not set in stone but it give me enough info to decide if it's worth fixing it vs replacing without taking time out of my day to bring it down. Leaving this review takes time out of my day to but it's worth doing because I want my neighbors and friends to know that this is not where you want to bring your repairs. There are more helpful considerate businesses.
