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November 2023 by Larry
Be nice if they updated the hours online. It's no longer open on Sundays anymore. Wasted a trip to town for nothing.
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November 2023 by Cody Smith
This stores staff sucks they don’t know what the hell they’re talking about at all would not recommend any service from this location
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November 2023 by Bake054
The salesgirl was very attractive, friendly, and patient. She didn't mind helping me with my indecision in selecting a better replacement for the phone I was using.
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November 2023 by Sammy S
We recently dropped spectrum and their New deal with 300 mb for second and a streaming box for $49 We had 300 mb and you can't stream with that you can get online for getting on Facebook watching YouTube but you can't stream anything with 300 We had it and shows that you want to stream will just sit there and spin or you'll be in the middle of something and it'll stop and spin It's not enough to stream Go with fibernet no issues whatsoever and affordable
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November 2023 by W Seitz
People read the small print those ads you think are a deal ,are not for example we started out in 20019 with cable and 20mps internet our cost was 109 a month 3 years later same cable and internet cost us 179.00 we cut that cord now they want us back with other offer's we had to argue with customer service to shut our cable off they just kept on offering us other bundles my wife told them 6 times no shut our cable off please and they just kept this up finally we hung up and had to call again to speak to another customer service agent and they tried the same thing. JUST SHUT OUR CABLE OFF PLEASE what part dont you understand will never use spectrum again customer service is the worst DON'T MAKE THE SAME MISTAKE AS US
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October 2023 by Amy Russell
Wonderful customer service! They have new staff and they are very helpful. Bailey was excellent and helpful. I couldnt be more pleased with the service.
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October 2023 by B Scott
Went to the Spectrum store this morning to get help with a phone issue. The young man that waited on us was extremely rude when he wasn't able to help us. He said there's a line behind you. You need to step aside. Truly disappointed in such rude behavior.
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October 2023 by LINDA NIENHUIS
I'm not a customer, but had an issue with a downed cable. Customer service was wonderful and took care of it the same day
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August 2023 by Charles King
Internet speeds were horrendous and extremely inconsistent, so switched internet providers but kept cable. Cable constantly freezes up, displays error messages constantly and have to hard reset the cable box to get it to work.
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August 2023 by azpad imp
My dad was insulted by and employee there. (Long hair patch of hair on their chin) Dad was confused as to why he couldn't return his apple tv to them. He was told he could. Employee said otherwise so Dad a little flustered said guess I'll throw it out the window then only thing I can think to do with it( this is as we are walking out) employee says " shouldn't buy things you can't afford" Dad then loses his cool. Employee continues to antagonize my father and I'm trying to calm him( my dad) down. I say dude that was so uncalled for employee tried to antagonize me with a lame insult by calling me flip flops where I'm wearing flip flops. I guess you have to be well dressed to go in to this location.
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July 2023 by Megan Mechelle
Come to spectrum at the mall at 1:15 and nobody was there. The hours on the door say 12-5 on Sunday but there was nobody in sight. How can I pay my bill when they aren’t open if I only have cash?
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July 2023 by Leigha
All I can say is John deserves a raise! He worked extremely hard to transfer my phone from Straight Talk to Spectrum. Typically, this process doesn’t take long. But for some reason, my phone was not having it. John was so kind and professional with me and the Straight Talk customer service line to get my phone working with Spectrum. After an hour, John and another employee were able to get my phone working again! THANK YOU!
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July 2023 by Rachael Estep
They suck, their internet is not worth crap and it goes out at the worst possible times and interferes with people who work from home.
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April 2023 by christopher smith
I just have internet srvc with them. Customer for a year and no complaints.
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February 2023 by Penny Carr
Every time I go into the store they have some sort of problem with their internet and I can’t do what i needed to do
