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February 2024 by P S.
Phone service is horrible. My card was listed as "lost" and cut off. It wasn't lost when I attempted to call and correct the problem, it was a nightmare. To make this short, look elsewhere for your banking! They could care less about the customer.
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July 2023 by Lauren
We don’t have to come here often and we’re glad to be moving to a different credit union, especially after today. I normally don’t write reviews, but it’s not very professional for a worker to tell people they are failures and they need to “get it together” for not wanting to take out loans. Not acceptable, even for someone who is retiring soon. Just be a nice person for 3 more months at your job..
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July 2023 by Jeremy Whitaker
Been my bank for years wouldn't dare switch
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May 2023 by Jenny Barrera
Wanted to open an account and wait for 20 minutes and no one ever came to help all employees were too busy talking to each other!! Thankfully didn’t open an account there!!
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April 2023 by Rich 'Delayahu' Delaney
I visited this branch Tuesday afternoon. I am a Veteran of the U.S. Armed Forces, and a member of Knoxville TVA Credit Union. I stopped by to get change for real American money $$, and told by the manager that this credit union could not make change for me (I must travel across town to get change... [Wow!] She said, "Thank you for your service." In my head, I'm thinking, "Thanks for what?" I come back from serving our country, and I GET NO SERVICE!" 'UNDOCUMENTED' PEOPLE GET BETTER SERVICE THAN THIS. I told the fellow at Walmart who gave me change, about what had just transpired, and he could NOT believe this. What a shame!On top of all this, the lobby was closed!
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November 2022 by Marc Moss
This bank would never get my business. Called the main number to verify that they were a shared branch with our out of state credit union. They assured us they were after providing our very detailed information. When we got there, the teller said they were not....but informed us that they were a shared atm. After several attempts were made, we verified that they were not a shared branch in any capacity. Wasted trip from a town over.
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September 2022 by Janie Moore-Beach
Paid my car payment DAYS EARLY with a check via night drop box. Check gets deposited into wrong account and I don't notice it until my next month's payment is due. Now my credit has dropped over 100pts and I have to dispute that with credit bureau even though I paid it on time this is an error on their part for putting it in the wrong account. Absolutely ridiculous, my 3 years perfect payment history is now ruined if this can't be fixed.
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July 2022 by Billie Jo Corrie
Great customer service and banking they are there for your financial services
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April 2022 by Spencer King
Super helpful and friendly staff, really love this bank.
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March 2022 by Kelley
Calling for auto loan.Day 1: Left call back number for auto call back in approx 6 minutes. No call back.Day 2: Finally got through to Morristown branch and was told I would get a call back. No call back.Will try another credit union.
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January 2022 by Steve J.
This is my credit union. Very friendly and very professional. All the branches of ORNLFCU are fine but I believe this is the best branch.
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January 2022 by Angie Lea
If you want a great bank go to ORNL Federal Credit Union!
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August 2021 by Lee james
Alot better then TVA. TVA is way to judgmentalWhen they came to there customers.
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March 2021 by Angela Phillips
If you want a great bank go to ORNL Federal Credit Union!
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January 2021 by Marco Sosa
(Translated by Google) Good bank(Original)Buen banco
