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July 2023 by Shane Richardson
I'm not going to say anything bad about these guys everything started off fine but i think the little work that they did on my moms truck i think they over charged her for the labor and in the future i will never take another vehicle of ours to them to work on because they charge way to much for there labor for little work that they do .
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June 2023 by Richard G.
Any monkey can replace parts, Heck If I had the right tools I can replace parts . A real mechanic knows if a part should be replacedA real mechanic can make diagnosis and maybe recommend a replacement isn't the right choice. I came into I thought to have my thermostat replaced. I stated that "it over heats and I pray its not the water pump" They replaced the thermostat and now my truck RUNS WORSTThey did state, "Its not circulating" The old one worked better but now I'm broke. to replace - Their quote $220 my cost -over $230We discussed the cost to replace the water pump. We looked up a new one. I SAW ON THE COMPUTER a new water pump cost about $135/ 38 THEIR QUOTE they added about $100 and claimed the price I saw was retail and after parts and labor approx. $450. I'm afraid to trust them again.I can see their LAST GOOD REVIEW WAS OVER 5 YEARS AGOI would say, since then they went down hill.
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July 2022 by kimberley slomczewski
Came to Tennessee to visit family and my air went out after about a week being here. And the weather was hot as hades. Called Murray's, they said they could test the system and put dye in to check for leaks if air stopped working again. Naturally it did. Took the van back. They lifted it up and sure enough there were 3 leaks in the line to the back and needed to be replaced. They had to order the part and as soon as they got it in they called and I took it to them the next morning to replace the line. They got it done that day and when I picked it up and left I heard a noise that wasn't there before. So I called and they said bring it back in the morning and would take a look at it. When I got there Wayne took it for a ride came back lifted it up did what he had to, took it for another ride and came back. Parked by the door of the office came in, sat down and told me I was ready to go. Something wasn't tightened all the way so it was making the noise. We all know accidents happen. We are only human. He apologized repeatedly and gave me $20 back for my time and gas spent having to bring it back. I was floored. This has never happened to me before. Not even the dealerships care if they waste your time. They where very professional and polite. I would recommend them for service.
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May 2022 by Jeanne Daniels
I bought a vehicle from him that was bought at auction and the mechanics replaced the engine. I've had it exactly 4 years (It's a 2006 Scion XB) and so far it's gotten wiper blades, oil changes, late last year tires, and front brakes this year. I am totally impressed, and I was impressed then with some of the other used vehicles Murray's had. I believe the owner is honest and the mechanics are good
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July 2021 by W Mac
Junior and Wayne are excellent technicians who perform quality work at fair prices. Best repair shop in Morristown.
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June 2021 by Daniel Ingham
They got the job done very quickly and staff was very friendly and respectful. I would recommend and would go back if I needed more repairs.
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May 2021 by Ann Heckenbach
Great people, great mechanics. I' d recommend them to any and everyone.
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April 2021 by Steven Yeary
Went the extra mile to fix my truck. I really appreciate that.
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March 2021 by Michael Nelson
Extremely quick service. Cheapest prices in town
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December 2020 by Kelly Short
Diagnosed, repaired and had car back to me very quickly. I'll be back with all my vehicles.
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September 2020 by Angel Mullins
Great service! Friendly staff!
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September 2020 by Doyal Bibbins
These guys do a great job an prices are fair great people to deal with.
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June 2020 by Jason Hyder
Not impressed with the ignition switch replacement on my Nissan Frontier. After seeing the high reviews and receiving a personal recommendation to use Murrays, I was pretty disappointed when I picked up my vehicle today (June 5th). The steering wheel lock had become seized and required a new tumbler, which Murrys took the liberty of installing a junkyard part along with a cheap generic aftermarket key set to save cost. For some this would be desirable, but I specifically asked if they could have the OEM keys recoded when I called and dropped the vehicle off on May 18th. I was told that they would have to contract out the programming to a third party but they would take care of it. After 3 weeks and making 2 phone calls for status updates (without any updates given), I was finally called and told to come pick it up. Which was a surprise to me as I had no quote, not description of the replacement parts needed, and no general status updates over the past three weeks despite calling. To make matters worse, when I mentioned that I would have preferred OEM parts and just wasn’t impressed with their repair (which now requires a separate key for the door and ignition - see picture), I was told to be lucky that they did it at all since they had to go to a junk yard and pull the spare part as the OEM parts weren’t available. I called a Nissan parts department and found that part number D87005Z00J is available with 2 new keys that have to be programmed either by the dealer or a locksmith. It was estimated at ~$800 ($286 for parts and $516 for 2 hours of labor) for the dealer to have this done. While more expensive, I would have paid this to have good quality OEM parts installed on my truck. At a minimum, I would have liked to been given the option and not lied to about part availability. While I don’t doubt Murrys has great mechanics, their professionalism was lacking with in my experience. To be honest they just didn’t get the job done right and then tried to pressure me into accepting their work. I don’t appreciate it and feel that this experience needed to be shared.
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June 2020 by Jennifer webb
my dad takes everything here, hes always satisfied with the results
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June 2020 by Jason H.
Not impressed with the ignition switch replacement on my Nissan Frontier. After seeing the high reviews and receiving a personal recommendation to use Murrays, I was pretty disappointed when I picked up my vehicle today (June 5th). The steering wheel lock had become seized and required a new tumbler, which Murrys took the liberty of installing a junkyard part along with a cheap generic aftermarket key set to save cost. For some this would be desirable, but I specifically asked if they could have the OEM keys recoded when I called and dropped the vehicle off on May 18th. I was told that they would have to contract out the programming to a third party but they would take care of it. After 3 weeks and making 2 phone calls for status updates (without any updates given), I was finally called and told to come pick it up. Which was a surprise to me as I had no quote, not description of the replacement parts needed, and no general status updates over the past three weeks despite calling. To make matters worse, when I mentioned that I would have preferred OEM parts and just wasn't impressed with their repair (which now requires a separate key for the door and ignition - see picture), I was told to be lucky that they did it at all since they had to go to a junk yard and pull the spare part as the OEM parts weren't available. I called a Nissan parts department and found that part number D87005Z00J is available with 2 new keys that have to be programmed either by the dealer or a locksmith. It was estimated at ~$800 ($286 for parts and $516 for 2 hours of labor) for the dealer to have this done. While more expensive, I would have paid this to have good quality OEM parts installed on my truck. At a minimum, I would have liked to been given the option and not lied to about part availability. While I don't doubt Murrys has great mechanics, their professionalism was lacking with in my experience. To be honest they just didn't get the job done right and then tried to pressure me into accepting their work. I don't appreciate it and feel that this experience needed to be shared.
