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November 2023 by Emily N.
We are doing a remodel in our kitchen thru Lowe's. It has been a horrible experience and has taken over 3 months and we are no where near completion. We started our process back in September and have had to outsource our flooring, plumbing, electrical, and appliance installation. This was all suppose to be part of our contract that we signed thru Lowe's. We have damages to one of our cabinets and drawers and now have had a major leak under our sink because the subcontractor that Lowe's provided did a "temporary" fix to the hot water line (in September) that has now busted the cut off and we have water that has leaked into our basement. My husband called Lowe's customer service and when he was transferred to the plumbing department he was hung up on. HIGHLY DO NOT recommend using them to do any repairs or remodels for you. We were told it would be a smooth process and I feel like we were lied to and not helped on the customer service levels nor at the store level by any manager. Here are the list of things that we have experienced so far...1. No one told us what size of sink to order and we are now on our 2nd sink because the first one did not fit. We also ended up having to go to Home Depot to get my sink because Lowe's does not carry Farmhouse sinks in store. 2. We have it in our contract to pull up all flooring to the sub floor and it was not touched.3. We have damages to a cabinet door and drawer and also sent the wrong size and color of floating shelves (still not resolved 3 months later).4. We have an older house and the hot water cut off would not turn off, so the cabinet people looped the hot and cold together which has now caused a huge problem. 5. We were left with capped off electrical and pretty much told we had to figure that out on our own by our consultant. Which we subcontracted out ourselves. 6. We spoke with a manager at our store and asked if the appliances were going to be installed and they were not. They also left all of the boxes for said appliances in our yard.7. When we finally got the correct sink and had the plumber here to install it, the cabinet people did not build a support to fit the sink into.8. We had to wait for a month after the cabinets were put in just to get the crown molding finished and the sink support installed.9. The counter top people finally came about 2 weeks ago and measured (This guy was amazing because he saw the slow drip that is now a leak under my sink and tried to help). I called the next day to get the final paperwork signed and final quote so we can get those ordered and paid for. We are now almost into week 3 and no one has contacted us and my husband tried to call and they said they can't get a hold of the manufacturer. At this point I just want to say screw all of you and get my money back so I can find people that will do it the right way. We spent a lot of money on the project and it has been nothing but a very stressful nightmare!!!
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September 2023 by Reginald D.
I ordered 4 ea. 12 inch diameter 4 foot long sono tubes. I received 2 ea. I called customer service to fix the order. They responded by sending 1ea. I called customer service again and now after pushing concrete delivery to my site twice I'm still waiting on 1 sono Tube. Next time I'll go somewhere else and pay more but, it won't hold up progress. If you screw up a simple order like this imagine how you could screw up a more complex one. It's like ordering from China.
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April 2023 by mallory K.
if you expect any help, don't. I waited over 15 minutes for someone to come help me after they called them. Someone ended up coming, but helped somebody else that wasn't there as long as me. I'm probably gonna apply to work here, I'll get paid to do absolutely nothing. I don't need to help anybody or have customer service.
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May 2022 by Collis N.
I'm not sure what the management of Morristown Lowe's is thinking, or if they are, but their plant section has gone completely to crap. These photos are only from outside the fence beyond the gate and are only a sampling of the poor plants they are trying to sell that clearly died or are dying due to laziness and a lack of watering. I'm not sure what kind of qualifications you need to be a "manager" but it clearly has nothing to do with actually managing people or a business now.
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December 2020 by Marty Dunsmore
Lowe's knows
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December 2018 by Gary Britton
Have a nice selection of about anything you would need. Found exactly what I needed, an also had a Customer Tech handy if needed. My trip to Lowe's turned out to be a pleasure. P. S. Keep up the good service and the Quality and quantity of stock.