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February 2024 by L Palmero
Scottie K. was great. Very professional and great service.
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February 2024 by Sherry Campbell
Scottie was terrific. Came immediately to check for leaks. Was very professional. Thanks
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February 2024 by Richard Hunter
I have been a customer for 7 years. I called 2 weeks ago when my tank was at 25%. Was told they were going to deliver a week ago...now we are out of propane...Lakeway went corporate and have turned into a bunch of liers ???
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February 2024 by KRISTEN ADAMS
I want to say thank you to both Michael and Scotty for their great service today! Complete professionals and their prompt service is much appreciated after all this crazy weather we have had recently.
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February 2024 by Melissa Salter
Shane was very professional explain everything and also listened to all my concerns…thank for responding so quickly and taking care of my family in such cold weather
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January 2024 by Scarlet Oliver
Scotty and Shane came out this morning made sure everything was working great and explained a lot to us to watch out for. Great guys very nice and I definitely recommend them and UPG!!
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December 2023 by matt jolly
I recently called into the office in Morristown and spoke with the office manager. I am planning to move into town and needed help with propane. She was incredibly knowledgeable and had the best customer service I have ever heard of anywhere I have ever called and talk to you before. I couldn’t be more happy and I will definitely recommend this company to everyone I know Simply because they know how to hire the right people and put them in the right places. I couldn’t be more impressed and I That she deserves a raise this holiday season. Employees like that need to be treated amazing
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December 2023 by Michael Rosa
11:15 on a Wednesday. Open sign on the door but it was locked. Someone was at the desk and saw up trying to get in. Tried to call and got no answer. It seems that their reputation for poor customer service to correct. I guess we dodged a bullet because we went with another company.
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November 2023 by Tom Solomon
outstanding Michael and Shane did a fantastic job thank you guys
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November 2023 by Tyre Minick
My delivery driver was Scotty. He was very knowledgeable and took his time explaining everything to me. Took his time and check the system. Verifying there was no leaks and everything was working properly. In my opinion Scotty should be employee of the month every month.
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September 2023 by Dale Wilkins
Pleasure to deal with...They always go above and beyond..Thanks guys...
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June 2023 by K
Teresa in Cleveland, TN is so helpful and accommodating. It's nice to get a real person to talk to, but when that real person is as nice and professional as Teresa it makes a world of difference. Thank you Teresa!
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May 2023 by Kim
Teresa in Cleveland, TN is so helpful and accommodating. It's nice to get a real person to talk to, but when that real person is as nice and professional as Teresa it makes a world of difference. Thank you Teresa!
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March 2023 by Ryan Atkins
Scottie and Michael went above and beyond when delivering my tank. And Madeline has been great when talking to her on the phone setting everything up (I hope I remembered and spelled her name correctly). So far I am very happy with my switch to UPG from Suburban.
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October 2022 by Tim H
Scammers. Signed up for their services before I sold my home and they took a $99 deposit which they refuse to return or transfer to the new owners despite leading me along for 2 months saying "the check's in the mail".Customer service is non-existent, and when you do get them on the line they have no clue what's going on. Initial driver seemed like a nice guy, but everything since him has been a nightmare.
