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December 2023 by Bonnie M.
I arrived at the store 10 minutes until closing. I left work (in Knoxville) to arrive before they closed. When I walked up the door, they just put their hands up and wouldn't even help me (I had a pearl necklace stuck that I couldn't unclasp). Just seemed very rude to not at least open the door and apologize. Especially since they weren't even supposed to be closed to another 10 minutes.
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October 2023 by Robin Harrell
Wonderful customer service! Walked in today needing my diamond checked for what I thought was a missing stone. The jeweler inspected and cleaned my rings within minutes. My rings look amazing now. Customer service was outstanding and there selection of jewelry was top notch
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August 2023 by Georgina Lewis
Super service. I had intentions of dropping off two watches for battery replacement. But the jeweler insisted that he could have them replaced and out the door in 5 minutes. He was wrong. It only took 4 minutes. They were all so kind. I'll definitely be going back. Thanks to everyone working at such a fine establishment as this!
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June 2023 by Roger Fanti
Awesome people to do business with. Prices can't be beat. Extremely honest folks.❤️ ?
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May 2023 by Bonnie Williams
I have edited my review. I found the people friendly but the craftsmanship less than expected. After leaving my review, the owner reached out to extend an offer to redo the repair at no cost. Although I haven't taken him up on the offer, I find the offer to be exemplary customer service!
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February 2023 by Kevin McKee
Stopped by today to get a band on my favorite watch fixed, the folks here are super nice and very helpful. I would definitely recommend them for your jewelry needs.
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February 2023 by Mel Dan
I called short notice about watch batteries. Pocket watch batteries also, had them in stock and was ready in no time.
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October 2022 by Tom Adkins
Not a fan... I brought in a beautiful ring for an assessment/appraisal that I bought while traveling..... He immediately talks bad about the ring and how I’m an uneducated buyer and I should return what I bought... then he says if I keep it, he can fix it for me.... hustler...I took the ring to 2 other jewelry stores and they all gave the ring glowing reviews... the recipient of the ring adores it and says it’s beautiful.
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October 2022 by Stephanie Murr
I would recommend anyone to this place. My bracelet broke that my mother had bought me years before her passing and he was able to fix it without any problems. I greatly appreciate the kindness that was showed to me as soon as I walked in the door .
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August 2022 by Penny Lawson
Jimmy helped us pick out the perfect engagement ring and wedding bands.
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July 2022 by ChadN
Great place to buy jewelry. Very helpful and knowledgeable staff.
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February 2022 by Barbara Smidt
My wedding band and engagement band had wore down and I wanted to combine the two into one ring. With help from the staff I was able to use the diamonds from both rings to create a very beautiful ring. Beyond my expectations!
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January 2022 by Lissy
Kramer Jewelry has been around for years and my family, and I have always gone to it because it can’t be compared to any other jewelry store! The staff there are always friendly, and the owner is so down to earth that it feels like you’ve known him for years even just after talking to him for only a few minutes! I’d recommend going there if you want great service and a wide selection of jewelry!
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January 2022 by Rod of Iron'
Jewelry repair,sizing ..yes..he's very good.The bad: horribly low offer on scrap gold and arrogance beyond / above anybody I've ever known.He was berating me even while I was walking out.Example: offered 52% of Gold scrap value..AK pawn even worse 48% offered on melt/scrap value.Golden Carat in PF. a bit of drive but super friendly and better pricing .. same day sizing on Monday and ThursKramer is so beyond instruction it's sad (can't accept one's opinion or input if it doesn't agree with HIS)Don't believe me? Go and find out for yourself.
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November 2021 by Rachel Winstead
Had a very sentimental 70 year old ring that I needed help with. At East Tennessee Diamond they refused to work with it, telling me it was a lost cause. At Kramer he gave me several options, and I couldn't be happier with the results. Very knowledgeable and experienced jeweler who does beautiful work!
