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December 2023 by Morris Bowman
Great Customer Service!
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December 2023 by Lisa Walker
Great bank!?
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November 2022 by Jacob Rhodes
Pulled into the parking lot waiting on them to open up so I could cash several business checks and speak to someone about opening an account. Almost immediately a security officer approached my vehicle and said quite unprofessionally I was a “security threat”…. Security is great to have, however unprofessional individuals are not good for business
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September 2022 by Crystal Lane
I wish there were enough positive words to describe Shasta Hill! See her, if you need a personal loan, credit card, savings account or starter account for minors. She was very patient, attentive, and her knowledge unparalleled. Most of all we had a great interaction with a bank! Their broad services should take care of any banking need.
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March 2022 by Emily Pierce
There is ONLY 1 lady with an overall bad attitude at this location. I asked a question on the 21st and my teller asked her for clarification and it REALLY SEEMED TO BOTHER HER. She was extremely rude from the words, tone of voice and even facial gestures waved me away to go ask someone else. I will NEVER go through her line working. I was literally so upset I was walking out and told them I would just call and figure it out. A man answered my question to the best of his knowledge. I was able to get right through the hotline they gave me and everything squared away over the phone before I left the parking lot.Today I noticed a fee they told me would fall off automatically hadn't and I called back to exit 8 location...and the lady was super helpful and so fast and nice about it. lot. This exit 8 location the only TVA branch with a hateful employee. I have caught attitude from her before. I use branches from sknox up to Johnson City. Every employee is usually very professional helpful and nice.
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February 2022 by Memory Road
I am one of the most easiest going people you would ever meet, and I try to have the mindset that we all have bad day's. However, this time I was treated so poorly by a young African American lady at the window, and this is not the first time she has dismissed me. Extremely rude, I don't know how else to put it. When she gave my money back, it was just a complete mess. Why treat people so badly? I hope her day gets better, though. I really do.
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November 2021 by SGT Moody
Great credit union been with them since 2014
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August 2021 by Barty Cato
Been with TVA for almost 10 years now I usually use the Jefferson City branch but on Wednesdays this is the only one open till 5pm . But it seems every time I come to this one every one is rude might explain security guard. So today tried depositing a substantial amount of money in my account but couldn’t there system is down? But what makes it worse is the lady was so rude about it! There’s no reason for that!!
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June 2021 by Dawn Arrington
Nice service.
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January 2021 by J J
Any time I’ve ever had to do any kind of business they’ve always been professional, quick, and super helpful. Wonderful group of people, and a wonderful bank.
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August 2020 by Tami Kennedy
VERY NICE BANK! KEPT VERY CLEAN & SANITIZED! U CAN TELL HOW HAPPY EVERYONE IS 2 HELP YOU OUT!!
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June 2020 by Shaudow Wilke
Fast and friendly
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May 2020 by tony love
Very nice bank tellers who treat you like family
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January 2020 by J Garrett
Any time I’ve ever had to do any kind of business they’ve always been professional, quick, and super helpful. Wonderful group of people, and a wonderful bank.
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March 2019 by Kathy Kyle
Very friendly people I love tva great bank
