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May 2024 by sharon stewart
I have used this pharmacy for almost 4 years. Within the past several months, they have repeatedly shipped my prescriptions late. I was supposed to be a delivery customer as I am handicapped and have trouble getting in and out of my vehicle to retrieve my medications. I called last month and spoke to Angie about the problems I am having. I went to UrgentCare last night and they sent 2 prescriptions that needed to be filled immediately. I didn’t receive my prescriptions by 12:38 today, I called and spoke to Olivia and she assured me I would have my medication today or at least by tomorrow morning. At 5:38 today, still no medication and I receive a notification that my meds were shipped and won’t arrive until 4 pm tomorrow. I am suffering with breathing problems and now have to suffer another night without help and no sleep. I am going to switch to Cresent Drugs because I can’t depend on this pharmacy any longer. Pray I make it through the night.
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April 2024 by Craig Maxson
Very supportive, very good sevice
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April 2024 by Coreen
Great customer service and selection.
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February 2024 by Darlene Thomas
My Dr sent this pharmacy a script on the 12th of January. I've called repeatedly to get a update on my script it's now the 24th of January no script. Today was my final draw the young lady yesterday told me if it doesn't come today we will reship. So, I called today and was given the run around again by several employees and gave a number to a ups store to find my script. I told them the number they gave me ships ups mail. It's not a holding facility. So, she hung up in my face. Call back get another employee and was like just wait it will come or I can have it shipped back to us after they charge my insurance and a deductible from me. They told me I can go some other place. Well I ask was there not a manager in charge someone who knows something there. I get Jason and hes not available. He calls me back and I had a new compounding pharmacy on the phone and he hangs up. So I call back again and hes telling me the employees were saying something different. I said what's different I've not got my script I've called everyday to get a update. New story and no script. Offers to ship out a new one today. So waiting. But I will tell my dr to never send and script to this place. If you need a script in a timely fashion like the 2 day shipping don't bother with this place and if you want to be treated with respect go elsewhere. This isn't the place to do business with.
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February 2024 by David Jacobs
Hi this is KEENY ROGERS, gurl fren I’m tell yall it’s purdy good but ise drunk
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February 2024 by Cheli L.
Compound med was prescribed by my ENT, we had a snow storm that messed with deliveries so the first order was missing a week later, as was the case with all deliveries. So the pharmacy sent a second order after I notified them. When it arrived a WEEK later, it was just the capsules, no instructions and no irrigation "kit" that I was told would be included. So at 9pm, two weeks after the initial prescription, I got a bottle of capsules and no way to use them upon arrival. I was supposed to be using the rinse for 2-3 weeks prior to additional test & treatment. In the morning I will go to the a local pharmacy and get the irrigation kit needed myself & will talk to that pharmacist on measuring etc. I do NOT recommend Fountain RX & I will be sure to inform my Dr. that future prescriptions must be sent to a Knoxville pharmacy that does compounding, the prescription shouldnt have been sent out of town to begin with, especially to someplace that doesn't follow through.
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December 2023 by Janice Porter
Wonderful Customer Service and Knowledgeable Staff. Questions were answered very quick and precise instructions given. Would recommend to anyone.
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August 2023 by Brooke Bias
I requested my prescription refills through the app. My prescriptions were not filled within a two day period, and when I called I was told they never received the request through the app. I asked them to go ahead and refill and mail my prescriptions. I was told they would send it out that day. Two days later, I called back again as it was still not shipped. They finally sent my shipment overnight, but they placed duplicate charges to my account. I have made three phone calls attempting to get this money refunded. It has been over two weeks, and my money has still not been returned.
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August 2023 by Brooke B.
I requested my prescription refills through the app. My prescriptions were not filled within a two day period, and when I called I was told they never received the request through the app. I asked them to go ahead and refill and mail my prescriptions. I was told they would send it out that day. Two days later, I called back again as it was still not shipped. They finally sent my shipment overnight, but they placed duplicate charges to my account. I have made three phone calls attempting to get this money refunded. It has been over two weeks, and my money has still not been returned.
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July 2023 by Gabrielle Bacon
I’ve been using this pharmacy for several years now and have never had a negative experience. They’ve compounded things for me and always had my prescriptions ready in a timely manner. I love this pharmacy and wouldn’t want to go anywhere else!
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May 2023 by Angela Moore
Very nice place. The employees are very nice. First time using them.
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April 2023 by Samuel Thomsen
I have never once been to this Pharmacy, I have never been to Morristown, I've never seen Tennessee, hell I've never set a foot on American soil but I have spoken to countless customers and people who are using its services. I don't know how many individuals have phoned me but all of them sound like great people for the past 7 years of speaking to them. I most likely will never see this pharmacy or Morristown but I will continue to accept every wrong number from Tennessee locals just trying to refill their prescriptions. Goodbye.
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March 2023 by Elizabeth
Customer service has ALWAYS been pleasant anytime I've had questions. My injections/medication arrive safely packaged, and with great care. ? Thank you!
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March 2023 by Christie Phillips
I have used this pharmacy for almost a year now. Never have I ever had a negative experience. Every single person that answers the phone is overly kind and helpful. It’s very refreshing in this day and time. Thank you, Fountain RX!
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September 2022 by Merry J.
Easy to order refills by phone or their website. They send messages through texts w/a link to take you to a message that is secured. You just need to sign up for it. I have been using them for years. Everyone that I have spoken with has always been very nice and helpful.
