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November 2023 by Kimberly
The best prices and most of all the employees are awesome! That alone is worth a lot
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November 2023 by Dinah Moore
We just recently went on a family vacation. I told them I need a vehicle to hold 4 adults, 2 sets of golf clubs and luggage. They gave me keys to a SUV and a van for me to gi look at. I decided on the Kia Carnival van. I've used Empire a few times. I love to support local, plus you get better customer service . I would never rent from a big company again. We where very pleased thank you so much Empire and to your staff. Job well done!
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November 2023 by Joan Brooks
We rent a car for 3 days, as our SUV was in the shop. We are smokers.When we were at work we took our chairs, sat outside to smoke, which our co-workers found funny as we dont normally do this,when we returned the car they said that we smoked in the car and there ashes and 8t smelled of smoke.. When he took us out there it was all dust and dirt. I swiped my finger on it, showed him NOT one ash in that car. He say: That ash! I'm not a smoke so I can smell it.I told he could smell it on us not the car.I was standing rite next to himThey just want to STEAL OUR MONEY!so I had no choice but to pay. We work hard for our money! This is not riteI hope karma bit them in there back sides!!They will steal your money one way or the other! I say if you smoke or smell from your tome in rented car get some neutralizing spray for the smell on you before you get in that rental.If I could give them a minus I would!
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September 2023 by Gary Waddy
Empire Rent-A-Car IS TOP NOTCH!!!! I was traveling from Beckley, Wv heading to Pigeon Forge when the fuel pump in my car went out. I called Enterprise, they came and picked me up from the Hotel but when I got there they were on some Corporate "you have to have a credit card " type nonsense. I had $2700 in my pocket, a Bank card with MONEY on it, my Insurance Agent ON THE PHONE telling them that I had full coverage insurance and my Banker on the other line telling them that they would freeze the cost of the car JUST IN CASE!!!! AND THEY SAID THAT THEY NEEDED A CREDIT CARD.... REALLY!!! They told me about Empire, I called them and Lance said and I quote " man don't sweat it, you have Insurance, Money and a Bank Card.... Come on over I'll have you roll'n in 15 minutes"... I said "say no more"... I got there and this man had me on the road in 12 MINUTES!!!!! I'm all about REAL PEOPLE and this dude is a man of his word. I highly recommend Empire Rent-A-Car and if I'm in the area and need a rental Lance is my ONLY STOP!!!! TOP SHELF SATISFACTION..
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September 2023 by Dwayne Arnold
Best place to rent a car and all the people are super nice! Wouldn't rent anywhere else..
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September 2023 by Amy Shrader (TNRealEstateGal)
I always use Empire when I need to rent. Fast friendly service and reasonable rates.
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July 2023 by Luca Manente
Great service, staff very prepared and friendly. Beautiful Cars (Orange Dodge Challenger). Highly recomended
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May 2023 by Daryl Woodfin
My wife's car had too go to the dealership and they offered to get her a rental car and they suggested Empire she was in and out in no time quick service
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April 2023 by Chelsey Scott
Loved working with them. Super fast and friendly service. The vehicle was clean and I actually enjoyed driving it
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February 2023 by Gary Herrell
Great place to rent a car ? from staff was very helpful
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February 2023 by Kayden Ogan
Rented from them more times than I can count. Best place ever for a rental! Good rates and great people. Wish I could give 100 stars!
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January 2023 by shaune
Not really friendly pleasant people was stranded in this town With Zero Ubers and Called and ask what was requirements to rent a vehicle so I could get back to airport u can Uber in but there no local Uber driver to get out the told me full cover insurance and over 21 which I had well after wasting time driving there full cover insurance but has to be 50k coverage which should have been said when I called ask to speak with manage which is who told me what I needed he came out and didn’t even acknowledge us didn’t say a world really didn’t care like i said him and her where not friendly helpful I really only need car 24hr until enterprise open the next day but then again my skin color probably play a role in them not wanting to help if the insurance is a big think which mines didn’t cover your cars which u mad a big emphasis on that they say that upfront
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November 2022 by Nancy Miles
I wish I could give more stars. My car was going in the shop and I was supposed to get a car from another rental place. However this place had no cars available. I called Empire and they worked with my insurance to get me a car. The battery died while I had car. They worked with local auto shop and paid over the phone for it. There was no conflict with me about battery problem. I also had to extend my rental because my car wasn't fixed and that was not a problem either. They were extremely nice and helpful in every way. I would totally recommend them.
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November 2022 by Brandi
Best company I've ever rented from. We had mix up with enterprise and had no car rental the day before we left. Got one from empire it was best rental suv ever. I wanted to keep it!!! Thanks for helping in our time of need!!!! Friendly people
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September 2022 by Rick M.
I needed a rental car while my truck was getting some unexpected repairs. I arrived with no reservation or prior notice and it was not a problem. I quickly found myself in a new rental car at a very reasonable price. The customary credit card and ID requirements, as usual apply. Staff was professional and friendly. The office was clean and tidy but slightly dated... 1980s LOL! My car was brand new and performed flawlessly. I certainly will not hesitate to rent from this home town business again in the future. Support local small businesses and rent your next car here.