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September 2023 by Maggie Tang
Had an awesome experience at Elite Auto, especially with Mark. He sorted out my ABS signal issue last week, and everything's been smooth sailing since. Super professional diagnosis and top-notch service.
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July 2023 by Faith Johnson
I called in desperate need of my AC to be fixed in my 2017 Tahoe. I’m 8 months pregnant and couldn’t stand the heat. I called and he was very informative about my car. It turned out being the condenser and they only had my car for ONE DAY! I will be using Elite for any of my car needs. They are kind, informative, and super quick and accurate! The best in town!Service: Auto maintenance
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June 2023 by Kevin P.
I left a 5 star review but no longer. Unfortunately Danny doesn't seem to be as involved and his new partner and this management has caused the business to go downhill. I was quoted $4000+ for several jobs that "needed" to be done one of these including $1100-$1300 to replace a brake line. I took my vehicle to Porter's in Talbott and had it completely replaced for less than $400 total. Porter's also said my brake pads and drums did not need to be replaced. The third job that needed to be fixed was also nonexistent. Be careful and maybe seek a second opinion if the pricing seems inflated and the amount of work seems overblown.
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May 2023 by Kevin D.
Excellent service and competitive pricing. Staff very friendly, professional, and knowledgeable. Technician actually followed up days later. Very satisfied with this experience.
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May 2023 by Colin Tucker
Elite was recommended to me by a friend and they did not disappoint. What could have turned into a nightmare of unexpected repairs was handled very well by them with complete professionalism and great communication throughout. Pricing was fair but most importantly they were up-front about what was needed and what it'd cost. Cheers guys, you've won my business for as long as I live in Morristown.Services: General repairs & maintenance
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April 2023 by Jacob T. Rex
Wouldn’t take my car to another mechanic if you paid me! Danny and his team do good work, are honest, don’t cut corners, keep their word, keep costs low, honor their duty, and treat you with respect. If you need your car to be worked on Elite Automotive is the best choice in East Tennessee or anywhere for that matter. Danny and his folks have taken care of my cars and my family’s cars for many years and there is a reason we give him our business and send everyone we know to him. There are other good auto shops but why settle for good when you can get excellence with your money!
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March 2023 by Paul Martin
Friendly staff and knowledgeable mechanic that work on my Audi. Gave me really good explanation and recommendation.
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March 2023 by Jamie Rich
Best mechanics I have ever used. Danny is tops with my BMW and Range Rover.
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March 2023 by Emily Hall
I brought my Cherokee and Tacoma in for repairs recently and they were very upfront about pricing and repair options, great at communicating during the repairs, finished the work quickly, and followed up about a week later to make sure everything was good. They do great work ?
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February 2023 by Jimbo Whaley
My daughter goes to school at Carson Newman and ran in to some car trouble. Her being away from home is hard enough, but car trouble when I couldn't be there was stressful. I had no idea who to trust with her car in Morristown/Jefferson City. Let's face it, when it comes to mechanic work, TRUST is the most important thing now days. A friend of a friend recommended Elite. I called and spoke to Michael before the tow and decided we would try them. He kept me up-to-date with every single thing that was happening with the car. There was a short delay on the part arriving.... he called and let me know. The part arrived..... called and let me know. He told me exactly what was happening and the cost that I would have before the work had started. He really put me at ease. Car was done, they called, I paid over the phone, my daughter picked the car, everything was fantastic. I live an hour away from them and will still consider them for any mechanic needs. I am VERY satisfied with the service I received. Thank you Michael and Elite Auto!Service: Engine repair
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February 2023 by Kennyann Price
Where do I begin. I first went to Elite in summer of 2020 to have my 2008 Jeep Patriot fixed. The Patriot had needing a new fuel pump replaced and the process of using this mechanic is very easy. They are respectful, good-timing and overall good people. However, after leaving with my Jeep fixed my fuel tank was no longer reading correctly. Where I was going to school and working I couldn’t drop it back off to be fixed so I ended up having to drive my car with a wrong tank reading for two years because it had been messed up while they serviced my fuel pump. They made the car driveable, which is fine. But I had always been slightly upset that my fuel gauge was wrong after taking my car there. They have an average of five stars on reviews so my mom felt comfortable taking her 2007 BMW 530i car there to be fixed as well. We dropped the car off around May/June and got it back from them Sept/Oct. They were very transparent during the entire process, but this car isn’t fixed either after she left it with them to get fixed. She took in the car because the battery was dead and it was going through antifreeze. It wasn’t overheating, but it was constantly draining. While the car was there they found out her gas lines were leaking and they ordered BMW manufactured from Germany and fixed those first, they replaced her battery, and then went on to diagnose her transmission leak. She was told that it was just her radiator hoses and they ordered bmw hoses and replaced those as well. The problem is that not even a week after picking it up with it fixed, her car is going through antifreeze and she’s having to put in new antifreeze weekly. We can’t drop the car back off because we don’t have a second car for her to drive and she works 84 hours a week. The car is now smelling like gas constantly and ticking as well. Now I’m not slandering them and saying it’s a bad shop. Because they’re very transparent and honest, but we’ve had nothing but two poor experiences and two cars that didn’t get fixed. We contacted them about these problems, but all they would say is that we can drop it back off and they could take a look at it again. We just don’t have the time or the cars available to be able to do that. If we were given a rental, that would be fine. Not sure why we haven’t had 5 star experiences, but hopefully things get better! They are still good people and deserve service, I just think we were unlucky
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February 2023 by Eliza Cueto
I highly recommend Elite! Their service and attention to detial is always exceptional. I won't take my vehicles anywhere else.
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January 2023 by Nathan Price
Disappointed with Elite Auto given they are Honda certified. I took my 13 accord to their shop for my 100k service after getting my radiator replaced a few days prior at a different shop. However, while doing this service they were unable to notice I had a blown head gasket which resulted from the failed radiator a few days prior. Now 6 months later my local Honda dealership has identified the blown head gasket which I have likely been driving with for the past few months. These Honda certified mechanics failed to diagnose that I had a blown head gasket while doing service on the engine.Service: General repairs & maintenance
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August 2022 by Bradley Nash
Excellent work and great customer service! The folks at Elite just completed a timing belt and water pump service on my 2015 Honda for hundreds less than the dealership wanted to complete the timing belt alone. Made an AM appointment, picked up my car by early afternoon. Will definitely return for next scheduled service!
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July 2022 by Bill Province
Very knowledgeable and helpful when I had trouble with air conditioner. They got it in pretty quick and fixed it within a day.I had been looking for someplace close to maintain my vehicle and it seems I found it.Service: Air conditioning
