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October 2023 by Veronica Webb
The best people all around!!
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August 2023 by Melanie Mckiddy
I do not recommend. Refinance with someone else. 2 weeks late with communication due to having to change insurance policy and was threatened at my home, was charged $150 extra for their inconvenience fee and was threatened to receive warrants. TWO weeks. WITH communication. Was told it was fine I would have a late charge but the president and cheif officer decided to make a house call and threatened house guests and went over details of the loan with others that was not on my contract. Privacy violation, slander and threatening. The loan application process was also a nightmare. Customer service is only good if you know them. If you don’t they will terrorize you.Pam was probably the only decent human being in this office.
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February 2023 by John M
If you're gonna use this place only pay your bill don't ask for refinancing or increase etc. If you're late they will use the beginning of your loan and say you're so many days late. If you do anything but pay your bill you will get be-littled, lectured, and talked down to. Honestly I wished I had chose another Loan company. Just setting expectations here. They will act like you're their best friends till you sign them papers then it's like a crazy ex GF.
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September 2021 by Justin Ward
Typical loan company has no loyalty to existing customers
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September 2021 by Seth Parrott
10/10 would recommend! All the ladies there are very nice and understanding. I have dealt with them a couple of times and they have a very professional approach! I will continue to go through colonial loan in the future.
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September 2021 by Brittany Clayton
Can’t say anything bad about Colonial Loan. Everyone is always so friendly and willing to help and are quick and efficient.
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August 2021 by Leah Davis
Great experience! I always look forward to talking to Sarah. Even if it’s just on the phone! She always takes care of my needs!
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August 2021 by Katondra Arterburn
Lovely people! Will do anything they can to help you!
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May 2021 by Jackie Shropshire
I’ll not type out a long detailed story but I will recommend going anywhere but here! They do not follow federal laws that they are required to do. The “president” Carla will talk to you inappropriately and treat you with condescension. Never in my entire life have we dealt with unprofessional, agonizing people. Save yourself the headache and go somewhere else.
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April 2021 by Lisa Roach Grooms
Paula and all the fine ladies at the Morristown location are truly a blessing. I am forever grateful. Thank you, thank you, thank you!!!!
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December 2020 by Tony Sullivan
Purchased a trailer for my side by side and financed it thru CLA. paid it off in full today and major Kudos to Pam Woods and crew for their efforts. Wishing yall a merry christmas and wonderful new year.
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October 2020 by Lane Thunderwolf
They are liers and crooks.
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July 2020 by Riley M Amoriello
Have always worked with me from the start. Very nice and very helpful. I love the sevierville office ladies!
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March 2020 by ejd
This is the best group of ladies I have ever worked with at a loan establishment. I hope to continue a good relationship with Colonial Loan and would recommend them highly to anyone.
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March 2020 by Heather Girod
I do not wish to ever go back to this company again.im just happy that my home is my home iand its finally mine and paid off. don't ask to speak to a supervisor cause if you do they will not allow you to make a payment in the process. They are rude and ask very personal questions.