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June 2023 by Amy Gates
I have had no issues with cimple net. They are by far the best internet for the price. Before we were using dish. Starting at 4 you started having problems with lagging, buffering, etc and by 8 you could not stream nothing . Now that we have cimple net, you can watch anything at anytime. Thanks cimple net!!!
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June 2023 by Kirk Huffstater
** MAY2023 UPDATE: Apparently Ultra/Cimple-Net doesn't have sufficient surge protection at their "operation center" to prevent system damage from nearby lightning strikes. Internet service has been down 14 hours now, with no end in sight and no recent updates/communication.Overall internet operation has been fairly stable for a couple months, although frequent intermittent freezes are STILL happening. Support staff seem responsive to issues when I call, and dodging responsibility less. Last I knew, they have a good engineer, who effectively works on problems when he's notified. Significant outages continue to happen more frequently than is acceptable for a reliable ISP; there's a myriad of reasons, and apparent battery backups have not helped much as far as I can tell, having had 3 significant outages already in 2023.I certainly hope the people at Ultra/Cimple-Net read and care about these reviews, and thereby try to improve.
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February 2023 by Dillan Kelly
I have called about the internet being horrible a month ago and nothing has changed, I get 2 mbps and 250 ping constantly, can’t wait for a better company to come through here so I no longer have to deal with this internet company
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November 2022 by Janae Mitchell
We don't have a lot of choices for internet where we live and this has been the best for the price of anything we've used so far, including AT&T. If there is an outage they are quick to reply. If we have a storm & lose signal they come right out to fix it.
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November 2021 by Will Beck
So far GREAT experience with the company!! Awesome customer service, install went very smooth, speed of service is blazing fast. No data caps, great for streaming TV. And for rural homes.. Would highly recommend ?? Will update later..thank you,,,,update 2 wks in, no problems, signed up for 50 down, I test regularly with speedtest app, it ranges from 40-90 down,,so much better than ATT I had and before I moved, and cheaper too,,5⭐,,I'll keep updating..thanks again
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November 2021 by Brettski
Ultranet is way past due for an updated review based on current product and service. Time has passed, Ultranet has new owners and updated equipment, and the internet connection that I am enjoying right now is very good. The install was quick, clean, courteous and professional. I am residential on the west side of Cherokee Lake and signed up for the 50 Mbps plan. I am clocking between 45 and 53 Mbps download, and about 20 upload. And these numbers are after a Wifi router. Speaking of which, the Wifi router is a key element in the delivery chain. I started with an older (6 year old Netgear N600), inexpensive router that was clocking about 15 down and 15 up. I just cashed it in for a new Wifi6 TP-link, and the numbers jumped dramatically to the 45-53 Mbps download noted above. Don't let your Wifi router choke your speeds.Finally, shout out to Daniel and Chris! Thanks for the well delivered sales pitch by Daniel, and professional install by both.
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November 2021 by Frank Kunf
Every part of their service was outstanding. The service technician who came to my house was prompt, knowledgeable, and very personable. I have nothing negative to say about my entire experience. Very happy.
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November 2021 by Megan Ranzino
New management has transformed this company. So much better and has been since new management!
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November 2020 by Bill Wadlington
We have now been down for over a week. They are apparently waiting for some part and have no idea when it will be coming. 12/2 It has now been 3 weeks.
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November 2020 by David Dollar
Terrible connectivity. Poor customer service. Constant in and out on internet. Always a part to be ordered or lightning, wind, too much sun......
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November 2019 by Brian Coulter
We let Ultranet use our property to broadcast wireless internet to others rent free. The only catch that ultranet has to provide reliable high speed internet to us it has been down all fathers day weekend and routinely goes down for days without notification. Terrible service and support. No weekend or after hour support at all.
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November 2019 by Ethan Bean
Extremely slow internet; usually between .25 and 1 mb of data. Only worth using 1 device at a time as it is near impossible to have multiple devices online. Best time to use between 9am and 3 pm (during the day when people are at work). Supposedly the customers of Holston Electric are going to have access to faster internet within the next 4 years for a reasonable and affordability price relatively to Ultranet. YAY!
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November 2019 by Stephen Emery
Horrible connection and unprofessional. I have had them come 4 times and my internet is still terrible.
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November 2018 by Lando
I live right outside of the zone for Charter but Ultranet is the only option I have. The service cuts out every hour and as of the time I’m writing this review that no one will see, it has been down for ~24 hours. If I could move I would but I can’t. Anything else than Ultranet would be great.
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November 2018 by Hugo A Fabiano (ANTHONY)
poorest in the world so slow you need dial up to speed it up to down load anything you can go eat dinner service is like its our fault their equipment needs work it will be off for a week you call they say if i pressed 3 it would have told me plus they always charge weather its working or its not, well i gave up on Ultranet got Hughsnet wow what a difference had no innernet called ultranet 8 times friday said was closed but knew of the problem with tower was being work on i saw the tower noone was working and work started on mon. called Hughsnet on sat arrived on sunday installed in about 2 hours ultranet had no speed i was paying for the faster one at 49.00 never gave a credit when out for days still took my monies .was with then for over 10 years i am very loyal but this happens ever month why dont know few weeks back they were working on the towers i called got some guy i never meet said i should have called it woulds have told me it was out i said why didnt ultranet let customer know well i no longer have this head ache
