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November 2023 by Kelly Lollar
They need to be doing something about there utilities and the whole gate problem, I have came over 20+ miles twice now only to find out I can't get to my unit. I can't come when the gate is open bc I work the same hrs. So, there really needs something done about this. It's ridiculous!!! What's going on up there? U can't send out any kind of message about the entry into the gate after 7pm and if we can't get in there why are we paying full rate especially if we can't get in our unit. But there quick to send out monthly notifications and reminders about the bill every month. Smh
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October 2023 by Joseph Thomas Sr
I wouldn’t recommend this place to anyone unless you have extra money laying around and if i could give zero stars I would. You’ll be quoted one price but if you stay long enough it’ll soon be considerably higher, excessive and continuously thereafter. I rented a storage here for my business for almost 10 years and it wasn’t until July of 2023 that I finally reached my limit of absorbing these constant increases. The last one being after straight line winds severely damaged the entire building along with the office space that myself and others were renting and shortly thereafter my rate increased again, and this time without notice from anyone. Good luck reaching anyone above Kerry’s pay grade. When I asked why I didn’t get a notice Kerry stated that it was mailed. I asked her what address did she send it to and the dumb answer I got was it was mailed to the office that was already destroyed and empty. Well that is not true because I’m sure it would’ve been delivered to my new address had it actually been mailed. After I had found another place to store my items I went in to pay my rent and instead of Kerry taking my money she elected to decline my payment. Really?? What reasonable thinking person does that? I called MPD and asked them to come there and not only take my credit card inside and make the payment for me but to also maintain the peace because I could clearly see her evil intentions and I don’t wanna be locked up for causing harm to the mentally disabled, plus I am a retired police officer. I moved out 11Oct23 and was told by Kerry that nothing would be prorated so I had to pay rent for something that I no longer needed or used. Karma is coming for you. Stay away from these people, they do not have your best interests at heart. Rent at your own risk
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October 2023 by christine 1981
Carrie and Destiny are Amazing! Excellent customer service and these ladies are always taking care of customers and picking up trash. They really care! If you need storage in Millington, this is the place to go!
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September 2023 by Sarah Harmon
A great place to store with actually . Very compassionate and impromptu . They informed me immediately that my unit was broken and not completely safe through no fault of their own . I really appreciate their hospitality and recommend to all my friends .
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June 2023 by lisa woods
I wish I would have caught the lady who assist me name. She was very nice, informative, and help make the best decision on unit. Thanks
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June 2023 by Chasity Wright
The ladies in the office are warm and welcoming and the property manager Carrie is doing an amazing job. I recommend this location
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June 2023 by Jessica Fleming
Any time I’ve gone into Freedom Self Storage, the staff is warm with their greeting and informative with any questions i may have. They work fast and efficiently to assist me when it comes to processing payments and receiving receipts.
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June 2023 by Pam Chavous
Ms Carrie was so nice to me. And even though she was new she found out everything that I needed to know. I do recommend this place.
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June 2023 by Katherine Crawford
The staff is always so nice, and Carrie was very helpful and kind. I will definitely recommend this place to everyone for storage
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June 2023 by Mar Carbajal
Great customer service thank you Destiny for all your help and all of the information! Definitely will recommend all my family and friends
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June 2023 by Tanya Mitchell
Great customer service, always there to help and answer questions. Wonderful staff
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April 2023 by Dawn Orton
Daryl was very helpful. Very good customer service. I will suggest yall to anyone who ask. Thanks
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January 2023 by Jennifer Holt
LaShanta is great! Had some major issues and she took amazing care of me!! Highly recommend her to anyone!
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December 2022 by Shelby Handley
Sheena Christian has exceptional customer service and a very professional and kind demeanor. The transaction was quick and smooth. The units are spacious and clean. I definitely recommend them.
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July 2022 by Dorothy Young
Let me start off by saying Antonio was very pleasant. This was my first time using a storage unit despite my previous job as a storage Expert with a Jacksonville, Florida company. The company I worked for was a bit behind times but Freedom is further behind. I think they would excell with a revised training program and upgraded retail/promotional incentives. The reps should always show the unit before renting or starting paperwork. The company might want to include move-in specials such as 1st month free with second month pre-pay, three month 1/2 off with prepay or 25% off; all with the restriction of the purchase of a "Storage value pack" ( Dust cover, damprid, disc lock, and a magnetic flashlight).I pray this company takes this review and helps the company excell towards new heights.Sincerely,Dorothy Young
