-
May 2024 by Courtney Quivelli
Called beforehand to make sure we had the right documents and didn’t need an appointment. Met at the door by a man who was VERY rude and told us to leave because he didn’t have enough time to set up our account. We will be using another bank.
-
May 2024 by DangerousFit
Oh how wonderful that is branch has an asset of the Associate Personal Banker, Cameia Minor. Cameia has tremendously helped me with matters of my elderly Mom's and family accounts. Cameia is such a pleasure in doing banking business. Thanks a bunch!
-
December 2023 by adrian stevenson
The workers here are extremely inconsiderate. They are unwilling to listen and barely help. Marcus barely gave me the time when I asked a simple question. He gave no explanation. Very disappointed with my visit.
-
November 2023 by geremew molla
I been in this bank the last 8 years but this the time to change it they don’t have customer services no more, especially this branch. I got to wait more than an hour to make just a deposit, they not busy but acts like they busy!!!
-
November 2023 by Kylan Grider
They never answer the phone when you’re trying to speak with a banker. ANNOYING to say the least. Horrible
-
October 2023 by Kasey Perkins
I see why this location has such bad reviews!It’s a shame Marcus wouldn’t even consider helping me with my transaction. “ We can’t do that and no other location will either” is all I heard.I don’t understand how a manager does not know the proper protocols to take to deal with a transaction like mine.I left Appling and went to Germantown Rd location and Michael, the manager, and his staff assisted me and SUCCESSFULLY PROCESSED MY TRANSACTION!!! Thought no other location would process the transaction, Marcus?Now I’m curious, is the Appling location just uneducated or lazy?FYI: Every other staff member at Appling besides Marcus was super friendly, kind and willing to help. It was just out of their hands.Do better!
-
October 2023 by Kim Pollard
This branch was ABSOLUTELY USELESS. We were trying to change a name on a estate account and it seems EVERYONE in this location was new. The guy we had the appointment with at 9:30 am (after a hour plus drive) told us we didn't have the right paperwork, even though the lawyer gave us a copy of EVERYTHING we needed with all of the account info and paperwork for this type of situation. Not good enough for this guy or Wells Fargo. He wanted more paperwork notarized in order to proceed. We already had everything notarized. He also didn't tell us WHY the bank wanted extra paperwork and why it was rejected.He printed out BLANK papers for US to fill in EVERYTHING! It should have been populated via the computer, but he told us to come back with it notarized since the branch didn't have a notary. He told us the local post office would notarize it. We left and NO the post office doesn't notarize things.BTW he gave us the WRONG paperwork for what we were trying to do. Off to the 2nd branch looking for a notary. Nope, that guy didn't show up. Off to the 3rd branch on Poplar. They did have one but she didn't fill in the blanks that needed it before she signed it. They didn't have an appointment for that day. Off to the 4th branch, where the man spent HOURS with us to figure out we had the wrong paperwork and to get us the right paperwork filled out on the computer. We left that 4th branch for the final time at 6:30pm that day. It was a FULL day from leaving the house at 8:30 am to getting back home at 8:30 pm.Next day, we still can't transfer money to help our step father pay his bills because WE don't own the account AND it is at a different bank.
-
October 2023 by Hilary Darnell
Rude teller, long line due to slow moving staff, not enough staff, and teller telling us our account didn't exist!!
-
September 2023 by Latricia Taylor
Please do not use wells fargo for personal banking .. this is not a good bank for personal accounts.
-
August 2023 by Sha
Do not I repeat!!! Do not Bank with this Bank!!!
-
August 2023 by Mr. RYAN
Very disappointed in not even trying to help me. Just sad.. I mean didn't even attempt.
Just wanted to reschedule.. definitely stick to smaller banks
-
April 2023 by Sen Glitz
Cameia was great when helping me open a new account here. She indeed did go out of her way to ensure that I had full knowledge of all things regarding my account. Thank youuuuuu so much again Cameia.
-
December 2022 by Luis Perez Marcos
Worst bank! No control over customers! No one greeted me when I came in. When I asked for assistance to open a new account, they just told me to have a seat; 30 minutes later, I asked for assistance again, and they said to me that only if they had a chance to help me, they would do it. Saturdays are crazy. They are supposed to have someone advising customers or setting up expectations when customers come through the door. I count five people that wanted to open a new account, 4 of us left. It's a good thing someone that wanted to open an account that left as well told me that your competition is giving a bonus of $250 to open a new account.
-
November 2022 by ROBERT RYAN
Very disappointed in not even trying to help me. Just sad.. I mean didn't even attempt.Just wanted to reschedule.. definitely stick to smaller banks
-
September 2022 by SHEILA BONEY
Needed a certified check for the down payment on a home. At closing, we found that a Wells Fargo representative was supposed to sign it, it was left blank so I assumed that I was to sign it. We called the branch manager to see if he could cancel the check and wire the money, or anything to help us for their error. Nope, we have to drive all the way to that exact location. Wouldn’t be a huge deal except for the fact that we are in Fulton Ky, need to drive to Memphis TN and reschedule our closing. I’ve been with WF since 1994 but this experience will definitely have me closing my account.
