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October 2023 by Kevin W.
This place is easy to find.The parking lot looks horrible. Watch out for broken glas.The shelves are baron in some areas. The have body soap behind security glass. So much is wrong here. Staff was nice and doing their best.
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April 2023 by Latrice L.
First, let me start by stating that as a tenured specialty pharmaceutical market access and reimbursement director, that I am very well versed in processes and procedures relating to the retail pharmacy sector. However, I have never seen such a display of insolent; patronizing, incompetent, unprofessional in my professional career. Nathan, the laughable, joke of a Pharmacist in charge at the Walgreens retail pharmacy located at Park and Highland undoubtedly lacks knowledge of established SOPS, digital patient services platforms, customer service standards, and is oblivious to Walgreens' commitment to comprehensive patient care. In a community heavily populated with elderly consumers of color, the last thing patients should experience is a healthcare professional speaking down to them in a belittling, patronizing tone that attempts to make them feel inferior. The issue I found with Nathan's interaction is that he is projecting his own inferiority insecurities onto the pharmacy's patrons, as he is unable to come to terms with his lack of knowledge and efficiency. That is an emotional and psychological issue to be assessed with his healthcare professional and not directed to customers.I have personally gone to this location on two separate occasions to retrieve a single prescription that I was guaranteed would be ready only to arrive and be told that the script had not been prepared. It was then that I opted to have my medication delivered to my home. On today I again bore witness to an injustice at the hands of this profligate of a person. An elderly woman had, on two separate occasions, taken trips to the pharmacy and was not able to get her prescription after receiving notification that it was ready. After of becoming understandable frustrated and explaining why she was frustrated in a professional manner, Nathan proceeds to tell her, "That she is being rude and that patients should treat the pharmacy like a restaurant. Place your order and wait." I'm sorry, but why would a patron still be waiting at a restaurant on a meal order that was placed a week ago? The same elderly patient decided that she would opt to have her medications delivered to her home. The order was placed and confirmed via email. However, after returning to the mobile app a notification showed that the order had been canceled. She reached back out to the pharmacy via phone and again was connected with always ill informed and dishonorable Nathan. He proceeds to erroneously advise that an Rx order must first be placed before it can be considered for delivery. Well Nathan...the little button under the listed medication clearly says "add Rx to order". Therefore, if the Rx was added to the cart, credit card info was entered and the order was abruptly canceled without request from the patient wouldn't that mean that an order was placed? When this question was posed to him, he responded by saying, "Let's just keep it simple. That's just the way the system works." Well, considering that I had recently placed a medication delivery order for myself for the first time and had no issue with a cancellation I am going to beg to differ with Mr. Nathan. I am absolutely livid that like the elderly customer mentioned above and many others, my insurer has opted to longer contract with Kroger pharmacy. Under no circumstance would I make a personal choice to utilize Walgreens prescription services of my own free will. More specifically, Nathan, along with his supporting staff would greatly benefit from refresher training relating to customer retention, customer communications, time management. I would be glad offer my consulting services to aid them in their professional development. His behavior is absolutely unacceptable.
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March 2023 by Thyri J.
I went to this location to get vaccinated. And the woman who gave me the shot injured my arm. I've been in pain for the last two months.
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August 2021 by Carol N.
Very few employees wearing masks correctly. Had to wait in 2 lines to get prescription.
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August 2021 by LaShawn N.
I would really like to give you all one star, but the app won't allow me too. I've been sitting in drive- tru for over 30 minutes now, I was on hold yesterday well over two hours. Just to be told my doctor didn't send my prescription in on Wednesday morning. Your customer service via phone suck like hell. I could hear the "oh gosh I don't want to be here" in each pharmacy workers voice. Then to be told by the guy on my 2nd call that there wasn't an electronic prescription sent. When I received the text notification sitting in my doctor's office. Today I've sat in line to be told by another customer at the window that you all closed because of the storm. Not to mention the truck was backing in to make a store delivery. Each of my visits to this location I once worked at has declined each time. The pharmacy staff is very unprofessional. Please hire some help, especially those who like their jobs and want to be there. Very dissatisfied and of course no I didn't get my prescription...
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March 2021 by Sarah J.
Most of the people behind the pharmacy desk were wearing their mask under their nose (how you a pharmacist/pharm tech and don't wear your mask right??). The guy that checked me out at the pharmacy looked at me crazy when he took his mask off when he called me and I was hesitant to walk up. The plexiglass that is supposed to separate/protect us wasn't even in between us so of course I don't want to walk up while you don't have your mask on. He was rude and didn't even review what my prescriptions were, ask if it was my first time taking them, ask if I would like to speak to the pharmacist, if I had any questions, or anything like that. It was a white guy that needed a haircut because he kept running his hands through his hair every time he did something (that's just nasty to me), but he didn't have a name tag on. And I didn't even mention that I was standing in line for 25 minutes. I gotta find a different Walgreens to go to
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January 2021 by Jacquelin “Sexie Ms. Denice” Ceaser
Because They Make Sure That They Take Care Of Me And The Rest Of Millions Of Americans Each And Everyday.
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October 2020 by Google user
Because They Make Sure That They Take Care Of Me And The Rest Of Millions Of Americans Each And Everyday.
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May 2020 by Caleb Kelsey
Had all of my prescriptions switched here after the Walgreens on Getwell closed. In that time I've had: prescriptions entered as refills to prior prescriptions which then required my physician to call in every month despite me handing them a pad that said refill for 3 months, coupons removed from my medications every month, requiring me to physically go to my physician and get a new coupon every month so that it can be applied, and had the dosage of my medications be completely wrong and match the prescription that I only had for 1 month over a year ago (45 of 10 mg, 1.5 times a day so it's very unique and I only did it to taper down from 20 to 10). This is especially frustrating because it means I have to go through the issues associated with changing dosage again despite already doing all this a year ago. Nothing has ever been just as simple as drop off and pick up here for the past three months. Every trip also always takes at least 45 minutes. I never had any issues at the Getwell location and I don't understand why that's not the case here since I know some of the workers there transferred here. I understand things are especially hectic during the pandemic but these issues began well before that started.
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December 2018 by David Billings
Great place
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February 2018 by Maria Cook
Pills & Bills
