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January 2024 by Vakisha L
The Wolfchase location was so busy on the day that I went, however, I was taken care of by Quin, and she never rushed me or made me feel like I was annoying. She was very knowledgeable, and I wound up adding a line to my plan!
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December 2023 by Kristin Stewart
I recently had the pleasure of being assisted by Derick Holeman at the Verizon store on Highway 64 in Memphis, and I must say, the experience was outstanding. Derick greeted us with a warm and friendly demeanor, immediately making us feel welcome. What really set Derick apart was his willingness to take the extra time to ensure we thoroughly understood the various phone plans available. His explanations were clear and tailored to our specific needs, showcasing his deep knowledge and commitment to customer satisfaction. His patience and attention to detail were remarkable. He attentively listened to our questions and provided insightful answers, ensuring we were comfortable with our choices. Furthermore, Derick surprised us with his extensive knowledge about the features of our phones, revealing functionalities we were unaware of, which greatly enhanced our user experience. Another aspect of Derick's service that stood out was his thoughtfulness. He noticed our need for additional comfort and brought over an extra chair without us having to ask. This small yet significant gesture showed his dedication to providing an exceptional customer experience. Because of Derick's exceptional service, I have decided that this Verizon store on Highway 64 will be my go-to store for all my future needs. It's rare to come across someone who not only excels in their job but also genuinely cares about the customers. Derick is a true asset to the Verizon team, and I highly recommend him to anyone seeking knowledgeable, friendly, and efficient service. Thank you, Derick, for making our visit so pleasant and productive!
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December 2023 by Don L. Townsel III
I was very pleased to pick up a brand new IPhone 15 Pro Max at this location, and Derick H. was incredibly helpful! Not only was he knowledgeable about the phone, its features, and accessories, but we talked about different protection plans and other aspects of Verizon’s ultimate attention to customer care. 10/10 would recommend!
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November 2023 by Jason Bishop
Our sales consultant Derick H. Got me hooked up with a screen protector for my s23 ultra. He was very patient and knowledgeable in helping me and my elderly grandmother rest easy that her bill would not only not cost more but we are going to be saving $30 a month and we are going to add a 4th line. Verizon is a better place thanks to the priceless service and attention that employees like Derick provide on theFront lines of Verizon sales
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November 2023 by Kimberley Reasor
Derrick H was AWESOME and is very knowledgeable and went through every detail with me.
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November 2023 by Scott Harms
Rachel Houghton did a wonderful job. She is great.
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August 2023 by Jamie Nanney
Jenny went over and beyond to help me port an enterprise number over to my personal account. She is great to work with, patient, and very knowledgeable.They are the best Verizon team in Memphis
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June 2023 by Vivian Mosby
I had a wonderful customer experience with agent Quin Cash. She's the best !!!
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June 2023 by Melanie Majors
Thanks, Barry, for being an awesome salesman! Jonathan and I love our new phones!
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April 2023 by Carlyon Hughes
Kina was extremely helpful in getting my new phone activated.Excellent customer service.
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April 2023 by Marie
Derick was beyond amazing, he explained everything clearly so I understood. He explained what would happen when I opened an account and expressed how much it would be down the dollar amount, and when we brought our trades back he took time to sit us down and ask us if we had any questions about anything we’ve experienced, and the one question we had, he explained it thoroughly. Definitely coming back to see him when we need new phones!
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April 2023 by Andrew Rodriguez
The best store in the area without a doubt. Staff was very professional and personable. Jenny helped me solve my phone issue when 2 other stores would not even give me the time or day. I would definitely recommend this store over the one on Germantown Pkwy.
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April 2023 by Michael Johnson
Awesome female black employee who was very friendly and handled my needs with absolutely the most professional enthusiasm and was very knowledgeable about the Verizon payment plans......
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March 2023 by Catherine Wilson
Big shout out to Alexander Andrews who helped me get all my Verizon needs met, plus help me lower my monthly bill by taking advantage of some great offers! Alex was very thorough, answered all my questions and gave me some great advice.
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March 2023 by Lom Ey
Alex gave us his undivided attention to ensure our new phones and watches were set up properly and to our expectations. Thank you!
