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December 2024 by Alex Sukhodolsky
This company notified my insurance that they would pick up my car in 90 minutes -- only to never arrive. When called, they said they had to provide a time so that's what they gave and that there were more people ahead of me who still needed to be picked up. When I complained to my insurance company they promised they'd come in 20 minutes -- and then moved up the timeframe to 60 minutes after a half hour.
This company isn't one I would trust if you're in a pinch and/or stuck on the side of the road. Or ever.
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December 2024 by Hannah Chisum
This tow company dropped off my car overnight and didn't leave the key fob. It's been an entire week and they haven't picked up the phone or returned my messages.
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December 2024 by James Thomas
These are the worst of the worst.
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December 2024 by Daniel Smith
They the worst towing company ever disrespectful, they be stealing people's cars,lieing and wanna play the tough roll,that's why them young dudes was shooting at them taking cars that they don't suppose to, the manager of the company is rude if you tell her about her workers she condones the bs
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December 2024 by Marlos Crumb
Got me out the mud and back on the road
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August 2024 by Gambino
Jermayne was on point!!!! He arrived in a timely manner with no issues and got my car home without any problems
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August 2024 by Force
This towing company is VERY slick . They will tow your car from apartments even after or before their closing hours just so you’ll have to pay more to pick up the next day. Very unprofessional
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August 2024 by Thomas Johnson
After having a blow out on my car in the evening hours and with tire stores closed I had to get my car towed. My insurance company contacted this company. While waiting I researched the company and was totally alarmed by the number of negative complaints and the rating given by the BBB. I was totally surprised and glad when the driver, Jermayne, called saying he was on his way. He was very pleasant, professional and even offered suggestions for a tire replacement. Mr. Jermayne you are an asset to this company! Keep up the good work! 💪
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August 2024 by Alex Moorhead
We were assigned TRAC 1 towing through the ALLSTATE app. We scheduled pickup for 10:00 this morning. I received a notification that the driver would be arriving at 9:15. No one was going to be home at that time, so I called to let them know it needs to be 10:00 or even 10:30 was fine. I received a call from one driver who asked how many flat tires our truck had, said he would have to get a flat bed truck, and then hung up without another word. 11:00 rolled around with no update, so I called again. I was told I would hear from another driver soon since they had to get a flatbed. The driver called and was nice enough. He said he was dropping a car off in Olive Branch (18 minutes from my house) and heading this way. Another hour and a half later I canceled the service request and called another Memphis company who came in 15 minutes.
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July 2024 by Rich Harrell
Tow man cracked my glass on my driver side when he was reversing my truck off the bed. Of course he said he didn’t do it but my glass wasn’t cracked until after the fact. This company is extremely flawed. The dispatcher basically hung up in my face when I told her about it. The glass cracked bc he lowered the windows while reversing the truck off the elevated tow bed, putting pressure on the window when it was let down. Don’t ever do business with them.
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July 2024 by Joe Chaney
STOP!!!! EXAMINE YOUR BRAIN!! If you use this company or if you are thinking about using TRAC 1 Towing you' had better run for the hills!! This company is dreadful!! Awful!! They kept promising me that they would be there to tow my car in about an hour and I was left stranded until the next day. They then pulled my car up on the tow truck while it was still in gear and the parking brake was still on! I was like, "Hey! the car is in gear!" Did they stop?'" HELL to the NO!! On top of that, they damaged the hood and won't pay for it! this is ridiculous!!! Now why in heaven's name would Allstate use someone like that? I still haven't beem able to get my hood repaired. If you use these people do so at your own peril. Allstate should be ashamed of themselves!!!
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June 2024 by Shayla Liggins
Lelia is the best!!!
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April 2024 by TK Keefer
Zero Stars. This tow driver in this photo damaged our vehicle, and we have three witnesses and then say he didn't do. Damaged our door and he took pictures just like we did and I took down all his information which was all invalid and then had the nerve to say the damage was already there. This guy was rude and a liar. Service was horrible. And this is who the insurance company's are using for roadside assistance. Just Sad..... Found the video footage to prove it and got witnesses and we going to fight. I hate when people try to get over on others.
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April 2024 by Ciara Hicks
Yeah your driver that cut me off and played with all the way to LAMAR almost lost his life today!
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March 2024 by TheBadKids ShadeRoom
Took my car from my apartment for no reason & stole everything that was in my car