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November 2023 by Zenaredia Hampton
This clinic is the worse! They schedule are you schedule your appt, then the day of they call and say well we don’t have a provider at this time. Instead of giving you same day appt, they want you to schedule in a location that’s not convenient to you. If I could give 0 stars I would because this is an ongoing issue that needs to be resolved ASAP!
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October 2023 by Haley Rider
Horrible service! Went in with full blown sinus infection, headache, sore throat, cough, and green drainage. NP states my symptoms do not warrant abx, and told me to take OTC meds ( which I am already doing). What the point of even going if they are not going to TREAT the patient! Unacceptable!And this is second horrible experience! So I will not be going back!
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September 2023 by Teresa Jones
I walked in on a Saturday. No one was there. I was told to come back..I was told that they were swamped. I didn't see anyone. Rude staff. I am going to call Corporate.
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April 2023 by Lynn Green
Im a MSN CNL. I arrived at 830 for my 840 appt. I needed a strep test for an antibiotic. Im in pain for periocornitis apparently I didn’t click a box, so i had to reschedule for 920. No patients were waiting, but they acted like there was a 9:00 appt. I asked if they could get it over with so i didn’t have to wait longer for the strep test. No one showed for the 9:00. They said no at 840 because they said i needed a full appointment. (Appointments are 20 min). Like i said. Im a MSN RN. All they needed to do was ask a few questions, vitals, strep test. Instead, I’m waiting in pain, contagious, while the NP ignores me sitting in the waiting area. They very clearly demonstrate that they do not care about healthcare. They do not care about evidence based care. No regard for patient advocacy. They only care about taking your money. This is precisely what is wrong with our systems. It isn’t run by people interested in safety, compassIon, or health. The 9:00 showed up 10 minutes late, didn’t have what he needed. Had to take 3 trips back to his car to get paperwork. Meanwhile, I’ve been here since 830. I’m aware that people often have to wait much longer for healthcare, even scheduled appointments. But if they don’t even attempt to help people, then you can’t call it healthcare. They seemed yo enjoy punishing me because I came prepared to deal with the problem in a timely fashion and questioned their practice.Hopefully no one who comes after me contracts strep. I’ll live, but sitting for over an hour in pain was just unnecessary.
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January 2023 by emma davis
I went to the little clinic January 20,2023 the doctor told me I had the flu but she didn't prescribed me any prescription for my flu she only told me to take some over counter medication and am still not feeling good took a lot of over the counter medicine it's not working for me I ask her was she going to write me out a prescription.
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December 2022 by Robert Saget
All of the reviews mentioning the rude receptionist are spot on. Showed up a few mins late to my flu test appt due to getting sick as I was about to walk to the car. When I showed up and told her who I was, she said she was canceling my appointment due to being late. She then told me that they were running behind and were still with the person who had the appointment before mine and got an attitude when I asked why it made a difference if I was late since they weren't ready for me yet anyways. The previous person finished up and instead of calling me back, she called the person who showed up after me. I am in horrible pain from what is probably the flu and there is no other clinic in the city that can see me by this point in the day, so I get to spend another 24 hours in misery thanks to their rude receptionist. Her only advice was to go to the ER
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December 2022 by brooke
ABSOLUTELY terrible. You go in sick and they are rude and mean, just make you feel worse. Healthcare workers are suppose to be caring a compassionate…these people are NOT. Not only that but I arrived before another couple got there but the medical assistant took that couple back first then said she didn’t have time to see me and to come back tomorrow.
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September 2022 by Razi Lane
My 08/28 experience here was terrible. After two weeks of respiratory sickness, I was prescribed over the counter cough drops and told by the PA that my insurance covered it (it did not). I was also instructed that I had only become sick because I wore a mask for two years and didn’t travel (to the contrary, I traveled around the country consistently, but oddly, the PA refused to take this into account when I told her and insisted her position was correct).After yet another week of unimproved illness, I visited a different clinic where the physician prescribed a steroid pack and cough syrup that restored my health in four days. To date, I’ve tried contacting this Clinic about my copay—which was not charged in person because the receptionist falsely represented my insurance covered the visit—and no one answers the phone. To add insult to injury, the Clinic overcharged my insurance carrier as well. I will not be back.
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September 2022 by Andrea T
Please run fast from this place! I walked up at 1p front desk lady kept her head down texting, never acknowledged me! So I said how hey are you she ignored it. Then I finally asked how can I get an appointment she still never acknowledged me being there, some lady came from the back and started talking to me saying they were going to lunch and etc. I was literally the only person standing there. The customers service there is awful especially the young lady who sits at the front! Run!!!!
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July 2022 by Ursula Roberts
RUDE AS ALL GET OUT!Both the girl LEXUS at the desk and the NP is so stuck up...never ever will I go or recommend this place.
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January 2022 by Ingrid Lucas
The little clinic at poplar plaza is awful!The bad attitude from front desk assistant is not the one you would expect from a healthcare provider. They denied a covid test due to there “policy” I had to show Nikki my results from a different provider for her to accept to give me a test, my health is my privacy but needed another test so I felt I had no other choice They would not take my insurance card due to it having my husbands name but I am under his insurance! My insurance offered to give the needed information over the phone to Nikki Meacham who said they could not take over the phone due to “policy” if this is true the policy is wrong new insurance cards haven’t even been sent out this year! The little clinic on Farmington is a module clinic they are knowledgeable kind and helpful it is a little way out for me but would rather drive a little extra to receive good service
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January 2022 by Andrea Tunia
It shows up as being walk-in, online and in my providers network, but nope.
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November 2021 by Tamika Myatt
Paid $90 just to be told to go somewhere else that’s what I should’ve done in the first place wasn’t even waited on
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September 2021 by vanessa 90
Front desk girl (Redbone) is extremely rude and needs to be replaced ASAP. Stop hiring ghetto hood girls for customer service jobs. Keep them in the back or not at all.
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September 2021 by P Young-Gunn
I miss Kelly because she really cares about the patients.
