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December 2023 by Nalani Epstein
I came to this location and I was super excited to get lashes. The staff is super pleasant and even my lash tech, Makela was sweet. Im rating this place a 4 because the experience was great however, the second day i had 2 lashes fall out. I did as the tech said and not to get them wet for 24 hours but just brushing them lightly the lashes came out. I paid $169 plus $40 tip and expected the lashes to stay for atleast a week before falling out. Im disappointed and it makes me not want to fill them in 2 weeks for another $95. Don't get me wrong, they are beautiful just wish they didnt fall out within days of getting them.
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December 2023 by Melanie Dunlap
I love this clean upscale oasis for individuals who just want to get away for a few hours for eyelash & brow enhancements. My licensed esthetician Adrienne made me feel welcomed, relaxed and at ease.Adrienne is impeccable skilled in her craft; I felt like a classy Queen and she's very professional & highly recommended.
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December 2023 by Aubree Williams
Dajah is an amazing master stylist. I’m satisfied every appointment! She has a wonderful personality and makes me feel very comfortable. She is a real joy and does exceptional work. 5 stars !
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December 2023 by Don’t fret Celest
I love going to The Lash Lounge to get my eyebrows threaded! Along with booking being a painless process, Adrienne always makes sure I’m comfortable before taming my wild brows! They've never looked better since I started going to her!
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November 2023 by Danielle Perry
I have been coming to the lash lounge for 4 months and I have had a wonderful experience. Adrienne has been amazing each time. She is on time, polite and provides me with education on how to maintain my lashes. I will definitely continue coming to her for my lash and brow needs.
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November 2023 by Rose Pickens
I had my eyelashes done today for the first time at this establishment. My tech person Carita’s made this experience wonderful and seamless. She was very friendly and knowledgeable with the process. I’m very happy with the outcome. My eyelashes look so natural.
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November 2023 by Jada McIvor
I got eyelash extensions. My eyes were red and the next day a blood vessel popped in my eye. I chalked that up to me never having extensions done. I had my event yesterday (just a few days after having the lashes applied) and things were fine until I went to remove my makeup. I avoided my eyes with my water based cleanser and cleaned the lashes with the brush and cleanser I purchased from the store. I woke up this morning to only a few lashes left and they’re continuing to fall. I understand a few lashes a day but at this rate I’ll need a fill before 2 weeks time. They are far too expensive to not last.
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October 2023 by Stephanie C.
This place is such a scam. I paid 500 before it was over. Between the high pressure sales and products. Not to mention the supposed monthly subscription that saves you money. All lies and scams. They fell out the first night then I was told I would have to pay half price to get them done again. And they refused to refund me the subscription after 2 days. One month later I went to a place in Cordova and had much better lashes done at half the time for 40. No products, no subscriptions. And they lasted over a month. Ladies beware of this place.
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October 2023 by Celeste T.
I am very disappointed customer. I had scheduled a full set of classic lashes back in July, and was extremely happy with the results. I rescheduled the same service (full classic set) with the same technician a little over a week ago. The volume of these lashes is less than 1/2 what I received the last time. It was an expensive service and I told the receptionist has disappointed I was and received no concern or compensation for the inconsistent service! Why would there be such a great disparity when it's the same service with the same technician?
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October 2023 by Sebina M.
I should have read the reviews before coming here. They're horrible. First they try to get you in with a $119 promo and have you put down a $75 deposit which is fine. I did. I came in and was asked what level of classic lashes did I want? I said 3, I would like to be as full as possible but not quite hybrid. I don't want clusters. I want a full natural look. The lash tech understood and proceeded. The session was 1 hour long (first time set) which I thought was odd. Usually, for a full set times are longer. Anyways, I get to the front and I am bombarded with hidden fees. When I tell the cashier I was not aware that it would be an extra $50 for lashes he laughed and said I will let them know to be more specific next time. He then proceeded to tell me that prior to the promo my lashes were $300. They try to make you feel like you're getting a promo deal but $300 a set would be $600 a month. That is way more than the $20 savings they promote on their website for signing up for a membership. I would have never signed up for the promo had I been aware they were charging $300 a set. I ended up coming in thinking I was paying $119 for a classic set and ended up leaving paying a total of $179. Their memberships aren't even that high and include a refill. I paid $179 for a promo to try them out. I was not prepared for a hidden charge leaving me to only be able to tip $10. I ended up paying just as much for hybrid if not more and I assure you it doesn't even look like my lashes are full. If this is what they call level 3 it's a rip off. I think it's really shady to not state your prices prior to service. Nor are these hidden charges listed anywhere inside or on their website. Please stay away from this place.
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October 2023 by Nicole L.
Loved the vibe, fell asleep for two hours, woke up with brand new lashes :) lasted for at least two weeks. Need to go get them filled
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October 2023 by Adrienne Lynnette
Absolutely love! Super clean and cute. All of the stylists are super sweet and go above and beyond to make sure you’re happy with your look. 10/10 recommended
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October 2023 by Britan Crow
I called to cancel an appointment due to being sick. I lost a credit and was charged extra money. Then, I called and asked to cancel my membership and said it had to be done via email. Didn't get a response for a week. Then I was also charged and extra membership charge for cancelling my account while still having 3 credits to use. I would not recommend going here unless you want your money ripped out from you without anything to show for it. Terrible terrible terrible customer service.
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September 2023 by Audrey Willis
I came into Lash Lounge with the hope of achieving beautiful lashes but also with the genuine fear of leaving looking like I had fans over my eyes. My concerns were immediately put to rest when I met Carita. From our very first session, she invested the time to genuinely understand the look I was aiming for. Not only is she incredibly skilled at what she does, but she's also patient, kind, and has a truly delightful disposition. I felt completely at ease under her care, and the results speak for themselves! Not to mention, she now does my brows and they've never looked better. If you're considering getting your lashes or brows done, Carita at the Lash Lounge is your go-to. Highly recommended!
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September 2023 by Jesikah Rae
Don’t waste your money…. 220 dollars for a volume set?. Manager said this is good quality. One is fuller and shorter. Lash damage from a previous artist on the fuller side was used as reason for them looking mismatch. You will notice they have an excuse for everything when you read other terrible reviews. Front desk was very uninviting.
