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October 2024 by Michael Weithofer
This company repeatedly sent bills for equipment never received. Attempts to resolve issue were futile because company was unable to provide records or have a supervisor contact us to discuss issue. Ended up having to file a fraud report with Medicare. terrible company to do business with.
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August 2024 by Claudette Kimbrough
The Diabetic Store is no longer open to the public. We were told you have to make an appointment
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June 2024 by Urban Poet
Horrible experience
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June 2023 by Christine Tchaikovsky
Unfriendly
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March 2023 by Jody Winslow
Aways a hassle when we call. Very smug customer service. Go elsewhere if possible......
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February 2023 by Candice Sims
Terrible! I’ve been waiting weeks for then to certify my insurance Zane send my equipment or. The insurance was verified and they still have yet to return any calls or mail out equipment. Just a diabetic sitting here not able to check my sugar levels because people there are not doing their job! I can’t speak to any body in management! Very poor customer service
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July 2022 by homer burns
This use to be one of the best places in Memphis. Had a great Diabetic Educator and great staff. NOT ANY Longer I called, I was talking with a guy who went to look in the warehouse 10 minutes later he hung up on me. I called back and the next guy hung up on me, The third guy was helpful but was clueless. He wanted me to talk to the pharmacy. Im buying needles. while was trying to get what I needed my wife found and ordered them from a different company. DO NOT Waste your time here. Look somewhere else. These people are completely CLUELESS
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June 2022 by Joe L
The Diabetic Store use to be one of the best places in ******* but Not Any More. I spent more than a few minutes trying to order an Easy Touch pin needle, should have been easy. The customer Service contact didn't have a clue. Then he said he would have to check the warehouse. Then he hung up on me. I called back and the second *************** up on me. The third guy was very nice and by now i'm pretty hot. He try's to help me but I can't make him understand what I want. He said you will have to talk to the Pharmacy and that he didn't know that much about Pin Needles. By now I am real exasperated. While I was chatting my wife went to Easy Touch.com and ordered exactly what I was looking for. I will be using other sources in the future. This was a Bad Experience
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June 2022 by Joe L
The Diabetic Store use to be one of the best places in ******* but Not Any More. I spent more than a few minutes trying to order an Easy Touch pin needle, should have been easy. The customer Service contact didn't have a clue. Then he said he would have to check the warehouse. Then he hung up on me. I called back and the second *************** up on me. The third guy was very nice and by now i'm pretty hot. He try's to help me but I can't make him understand what I want. He said you will have to talk to the Pharmacy and that he didn't know that much about Pin Needles. By now I am real exasperated. While I was chatting my wife went to Easy Touch.com and ordered exactly what I was looking for. I will be using other sources in the future. This was a Bad Experience
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August 2021 by sherry carter
A horrible place to do business with. Although they call constantly to ask when I've been to the doctor and how many sensors I have left, they somehow manage to screw up sending the supplies on time. Not sure why every other provider can do things online or with text notification but they can't.They argue with my doctor's office about getting the right information. They promised to overnight the latest order but nope, they sent it regular shipment. It's just awful.
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August 2021 by Jeremy Haughaboo
I'm seeing the reviews of people saying they didn't get their supplies on time... they keep sending supplies when I've called and ask them to throttle and stop sending them automatically, they sent me supplies which I had no machine to use with weeks before the machine came. I had to call twice to get it finally get the testing machine. I finally get my testing device which is great i have no complaints there it's a great machine. I called directly after they send my next shipment when I just got my machine. i asked them to stop automatically sending these to me. Today in the mail I get yet another box of supplies "anyone need any testing strips or lancets?" - I would suggest not do business with them.
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December 2020 by Gerard Moran
Spoke to rep. Named Asley she was exile to solving my problem after 1.5 months of trying to get it solved. When you get the right person who cares it finally got resolved.
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November 2020 by Kara Adams
Very helpful.
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March 2020 by Sherry A.
My elderly father has to go through this joke of a business to get his diabetic supplies. He FINALLY talked to someone because he was almost out and they were supposed to send them right out... over two weeks later...NOTHING!!! He has been calling and calling. Left message after message and NOBODY answers phone nor calls back. If he doesn’t get them by the end of the week, we are filing complaints. These are necessary products and if you can’t be decent and ship them out as you said, answer your phones or returns calls you need to be out of business!! Looks like this is happening ALOT!
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February 2020 by Iowa State
I am both worried and furious. My insurance company requires me to order both lancets & strips from this company. Usually a very nice fella ( I’m thinking Rob) calls to confirm before mailing periodic order. He did not & I only realized it when I had only 10strips left ( I test twice daily). I called, ordered new supply and advised clerk of my limited supply. I’ve always gotten these within 2-3days. They not only didn’t mail them timely; but 4 days later. It has now been 12days ( 10 mailable days) and the tracker number provided me shows pkg going from TN to Rochester NY.... SAY WHAT?? The delivering address is in IA. WHAT A MESS!! I am OUT of strips & can not purchase them locally. WHAT THE HECK AM I SUPPOSED TO DO? The persons at The Diabetic Store are totally indifferent to my situation. I would say their personnel could use an overhaul. NIGHTMARE‼️‼️‼️
