-
March 2024 by S. Morris
My son is 11 and our family has bought from Children's Place his entire life. The quality of the clothing is exceptional! Placing an online order to your home is seamless. HOWEVER, I placed a order to be shipped to the store "to save money". I got a simple notification that my package(s) had arrived to the store via text message. I planned to go pick them up but got a stomach bug, I referenced to the text and it did not include a pickup by date. Today I was filling better and planned to head to the store to pickup my 2 packages, but before heading out I checked my bank account. THEN LEARNED that CHILDREN"S PLACE decided to cancel my order and REFUND MY MONEY!!! NEVER received a Courtesy phone call, that if your online order was not picked up in the store BY **, it would be returned/refunded. NOPE! I got my notification from MY BANK! SO I thought surely this is a misunderstanding. SO I call the toll free number, and spoke with two gentleman ARIEL that repeated himself over and over. He basically offered no resolutions. SO then I requested to speak with a manager and was transferred to JESS and was unable to resolve my problems and assure me that they had properly communicated of the cancelation. I requested for the email that there system canceled to RESEND it to me! SO he couldn't find that SO he typed up one AND IT WAS ONLY FOR ONE OF THE TWO orders. THEN I asked him for the email of the SECOND order and HE THEN proceeded to ask me to VERIFY MY INFORMATION. I told HIM NO - he is a manager and SHOULD have access to see the entire ORDER! He offered NO RESOLUTION other than NO PROMOS are going on now. ALLL of The Children's Place Cash I used on the order "I JUST LOST THEM." SOOOOO - before the call was over I WAS able TO IDENTIFY THE ISSUE!!!!!!!!!!!!!!!!!!!!! ** They communicated the in-store package information to MY OLD EMAIL THAT WAS NOT ASSOCIATED WITH THE ONLINE ORDER AT ALL!!!!!!!!!!!!!!!!!!!!!!!Obviously there is a TECHNICAL / SOFTWARE Issued far greater than a MANAGER WOULD opening admit to. BUT would have the CUSTOMER ON THE PHONE CALLING TO IDENTIFY THIS!!! I AM SPEECHLESS - and MAD - this order was too include my sons EASTER OUTFIT!! HE picked out and excited about BUT NOPE! I lost my job in JULY of last year and still haven't find one (I have applied endlessly)! I sure NEEDED the CASH. I don't work for Children's Place - sure sounds like you need EMPLOYEES that CARE ABOUT CUSTOMER RETION! I am also send this information via corporate email as well, to assure OTHER CUSTOMERS don't have this experience!!!02.20.2024 - I have never heard from CORPORATE at all! This must be how they just do business.
-
December 2023 by Lakeisha Rene
Markeisha was extremely helpful & pleasant to work with at the Wolfchase location.Thank you again
-
December 2022 by Natasha Tirado
I would have to disagree with some of the negative post. Shoppers are so rude and disrespectful. Shoppers allow their children to rip and run through the store knocking clothing onto the floor while they themselves leave shelves out of order. Some shoppers pick up multiple items and just toss it back not even attempting to fold and return it to its proper spot. The employees are attempting to keep up with multiple shoppers of the same mindset, which lets face it is impossible, so the store looks like a bomb went off. I'll never understand how people can have such little respect for others and themselves. I mean wouldn't you want the place you frequent to be nice? In short, it's the public making this store less than desirable to shop in.
-
December 2022 by VT L
Walked in the store and I saw the worker leaning over some clothes and looking at her phone. To me it's no biggie, but I would expect her to stand up straight and say welcome, if we need help, etc. But she looked up and then back down with no greeting. I suppose this is the norm here in Memphis at least.As far as the clothing, what's with all the glitter over the shirts? Our water system is already filled with enough microplastics. My daughter doesn't like glitter in her eyes. I don't know why I stop in and look. I know this isn't a new concept with the glitter, but come on, we need to be more co conscious. Who makes the decision to add glitter to clothes? Ya and I know, just go somewhere else, sure. It still is terrible and more people should open their eyes.And workers everywhere, please greet your customers and get off the phone while working. Gezz.
-
March 2022 by Brenda Bluestein
I have to disagree with most of the reviews. Over the last 6 months I have had very positive experiences in this store. Usually I order online and have items shipped but on occasion the item is not available online and I can only get it in the store. On those occasions I have found the store to be well organized and clean. It is not like the Oak Court Memphis store which is crowded with merchandise, very narrow aisles, items piled on top of one another, and checkout counter overflowing with "stuff." The sales associates at Wolfchase have been friendly, helpful and personable. On two other occasions I shopped in the store in the clearance section. The sales associate took time to see if items I was interested in were at another store or could be found online. She was quite willing to stop what she was doing to check prices for clearance items since there was not a chart to show the 60% off. I recently called to have an item held and the sales associate was very friendly. I ended up not getting the item and when I called to put the item back in stock the the associate thanked me for calling. I have returned items with no questions asked. The associates have also assisted me with using rewards and coupons. I would drive out of my way to go to this store over the Oak Court store.
-
January 2022 by Nkarrah Townsend
This location don’t even have the store hours on the building, google say open at 10am and the building don’t even have store hours on it but have store hours sticker on the wall without the actual times ? anyway waste of time
-
December 2021 by Nkarrah Irieal
This location don’t even have the store hours on the building, google say open at 10am and the building don’t even have store hours on it but have store hours sticker on the wall without the actual times ? anyway waste of time
-
July 2021 by Lisette Carbajal
The staff is so rude. They’re no help and they be talking to the kids any way they want.The store is very unorganized. I wouldn’t recommend shopping at this location at all!
-
December 2020 by Tay Q
The employees are very rude and gossip in the store while customers are waiting to check out. I’ve went to this location on 2 different occasions and both times there was always an employee blocking the stand where the little boys t-shirts were by just standing there “folding clothes”. I was trying to look at the clothing and she would not move, she did not speak or greet us nor ask if we needed assistance, she didn’t even look up but as I was looking at the shirts it was as if she intentionally moved closer towards me to block me from getting to the shirts. Once I went to check out there was an employee behind the counter looking confused when I asked her if she was checking out. I will be reporting to corporate.
-
December 2020 by Jalisa Brown
I love shopping at Children's Place but I will stick to Online shopping from now on. The employees are rude,unprofessional and lazy. One of the employees was in the store using profanity. Me and another lady was standing at the front desk waiting for someone to check us out and all 4 employees including the manager was just standing there doing nothing. The lady had to ask for assistance and one of the employees hollered out check out line is over there we didnt know what over there meant and still nobody moved to check us out until a few minutes later.I have been shopping at this store for years and never had a bad experience until today.
-
November 2020 by Larissa L.
Worst service ever. The 2 colored girls working there today were very lazy and unhelpful!!! They didn't want to help at all. Very lazy and rude. The one with the shaved head was the worst!!! They don't deserve to have jobs.
-
December 2019 by Chanel Bailey
Wish I could give 0 stars but can't. This location is BEYOND unprofessional, rude, and unorganized.
-
October 2019 by Michelle Miller
We had a very experience with customer service at the Wolfchase Children’s Place! The manager was very rude & the whole store was very disorganized.
-
October 2019 by Chelsea Moore
Ordered online and picked this location to pick up from. Can not get them to answer the phone and the line doesnt move!!! THE LINE DOESNT MOVE!!! Also the employees just look at you like you are inconvenience to them. Let me put a little insight, if there are no customers then there is no job for you all!!
-
August 2019 by Coretta Converse
Manager lil short African American lady not friendly at all. Never smile, attitude for customer service job sucks.
