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November 2023 by Nedd Mann
Went to Steve's Tire and Auto for low tire pressure in a rear tire. They found a screw and began repair. The technician began and came back saying the side wall was damaged and a new tire was needed. The service manager took a look and determined that the damage had to be done during the repair. They replaced the tire at no cost. I thought this commendable of this shop. This was a $600 tire. Most other shops would not have admitted their error and passed this cost onto me. They also searched the city to find a replacement, and had me on my way in less than an hour. It is hard to find good service these days, let along honest and respectable service. I will definitely be using Steve's Tire and Auto when the need arises again.
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August 2023 by Tru M.
Do not leave your car at this shop cause they're nothing but a bunch of thieves. Then act like your the one who's crazy when you mention it. a horrible way to do business!!!!!!!!NEVER coming back again
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August 2023 by Jimmy James
This place is awful. Cant do the simple things right and constantly taking shortcuts. 0/10 would recommend.
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February 2023 by Margaret Henderson
Vic and Jonathan are great! They are always very helpful and professional! Steve's gets the repairs done quickly and for a reasonable price. They are honest and dependable. Highly recommend!
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January 2023 by Sharon Ousley
Honest customer service.Took my car in for transmission work and got an honest answer on work that needed to be done. Great place for auto concerns.
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January 2023 by Shelley H.
Knowledgeable, fair prices, good customer service. And as a plus, they offer limited shuttle service.
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November 2022 by Jeremy Reed
Good service - I take my vehicle to Steve's instead of the dealership any time I can.Services: Tire rotations
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September 2022 by Derrick Logan
This place has a very high rating and that's excellent, but for the customer that needs service that can become a double edged sword. They were not too inviting to me, maybe it was because it was in the morning,.....well at least I hope that's what it was?. I attempted to drop my vehicle off and I was told that they probably wouldn't be able to even diagnose my vehicle until Monday. I came on a Thursday so that option wasn't going to work for me at all. The attendant at the front desk stated, we have vehicles that have been waiting for over a month for a part?. I asked can you just give me a call once you are ready for my vehicle, well that's not something that they do.This is an area that they definitely can upgrade in, several places of automotive care provide that option. If I can still drive my vehicle without damaging it I can't see any reason why you wouldn't have that option, it makes more sense than just letting a vehicle sit for weeks.
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September 2022 by Cassandra
Man, what a sad state of affairs. We went to them back in June to have a windshield wiper motor replaced, and after a month and a half, it just went out again.We took it to another mechanic because we thought maybe a fuse had blown, since when we went to turn on the wipers, one day there was no response from them whatsoever.So the other mechanic runs a diagnostic and looks under the hood, and lo and behold, the installation had been done incorrectly, and there were several screws missing that were supposed to keep the cover in place right beneath the lower end of the windshield.The warranty company that we did it through wants us to go back here to have it fixed, but considering how badly they messed it up in the first place, we're choosing to eat the $400 out of pocket to have it done by any mechanic that isn't this one.Service: Electrical
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July 2022 by J Woo
If you want an honest and fair assessment, this is your place. I had gone to the dealership for an oil change. They found a nail in my tire and plugged it, but told me I shouldn’t ride with the plug for too long. My car only has around 20k miles. Before taking a trip out of town, I took it in to Steve’s to purchase a new tire. After inspecting the tire they said I didn’t need one and I would be fine to drive on it. I was so grateful for their honesty and it saved me around $400.
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June 2022 by Doctor Nathan
I got an oil change, spark plug replacement, and transmission fluid replacement. I dropped it off at 7:30am Wednesday and they were finished 10am on Thursday. They must be behind schedule. Nice guys and I hope they did quality work. Total cost was $900.
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February 2022 by George Moore
Another great customer service experience at Steve’s Tire.
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February 2022 by lasundra Griffin
I love this place! Brian is the best he is very knowledgeable about vehicles. He took the time out to help me and gave me his expertise and told me exactly what was wrong with my vehicle. You can tell he is very passionate and genuine about his job and he cares about the customers and make sure he goes above and beyond. Most shops just be trying to rip you off and make money you can tell that's not what they are about! I told my friends and family about this business we will be back!
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January 2022 by Kathleen Manning
They were very friendly!! Plus, they did an awesome job!!
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December 2021 by Mark P.
I have been going to Steve's for over six years now. All of my experiences (tires, mechanical work, oil change) have been great--these guys do quality, honest work. I hesitate to post this review, because they are already plenty busy, and that should tell you something. If you are looking for a good auto care center in East Memphis, check out Steve's.
