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September 2023 by Allison G.
This place will rip you off. I pulled in and then pulled out because I decided to park at my hotel and walk. I received a $68 parking violation in the mail from the rental car company. How do you even receive a parking violation in a garage? Don't park here is all I can say.
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September 2023 by Momma G
This place is scamming people. I pulled in to park and decided not to stay bc I could just park at my hotel and walk. Now I get hit with a $68 parking violation that went to the rental car company. Took me a while to figure out bc I knew I never received a ticket of any kind. DONT USE THIS GARAGE!!
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August 2023 by Forrest Young
Park at your own risk...! Paid for parking, 6 weeks later received a bill in the mail from SP for not paying for parking. Attempted to dispute the charge, unsuccessful.
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June 2023 by Adrian Abbott
Out of town and found this lot with a sign that said self parking and no gate that said I had to pay for parking, to receive a ticket for not paying to park. I'll never be back!!!
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December 2022 by Bill B
Welcome to Memphis!Parked overnight- 7/10/2022 on second floor car was broken into. Nothing stolen as I had taken anything of value with me into the hotel.Smashed glass all out and rummaged through the car.I believe they hit two other cars that night as wellDo not overnight park here! You will have a break in. Go somewhere that has better security. If staying at hotel next door do valet parking.
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November 2022 by Colin Tacker
Parking here is a bad time. Don't do it.
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August 2022 by Bill Fold
Welcome to Memphis!Parked overnight- 7/10/2022 on second floor car was broken into. Nothing stolen as I had taken anything of value with me into the hotel.Smashed glass all out and rummaged through the car.I believe they hit two other cars that night as wellDo not overnight park here! You will have a break in. Go somewhere that has better security. If staying at hotel next door do valet parking.
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May 2022 by Will K.
I was told the security is amazing. I was walking to my car, and I heard screaming. There was a man committing Grand Theft Auto. Security said they didn't see him come in. He must have come in the back. Never coming here again.
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March 2022 by Karen M
Car windows broken by criminal
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November 2021 by Amber Jenkins
Paid to park via the contactless method advertised because the machines weren’t working. Was issued a parking violation - disputed online and called twice with no answer from either . Have receipt from paying online . Terrible customer service.
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September 2021 by Lloyd Stovall
Do not park here. Ticket Machine took my money and did not print my parking ticket.
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September 2021 by Jeremy Green
Payment system failed and customer service sent me to several different phone numbers. None of which actually answered my calls. Spent two hours in the garage after a very long day and had to pay twice to confirm it was actually accepted so my car didn't get towed. Unacceptable. Lost a monthly visitor to the area. I would rate -5 stars if possible.
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November 2020 by Erin Ortasic
My credit card was apparently stolen via one of their machines and I received fraudulent charges from them.
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October 2020 by Brian Peloso
My car was broken into and stolen with personal belongings inside, a month ago-today. We parked here for a night while driving cross country for the holidays and came back 10 hours later to our car and all our belongings gone, and they weren't out in the open, the car was locked, but the thief broke the window and somehow hotwired the car. This is a well lit garage with security cameras but the area is not safe. I do not recommend parking here-- go somewhere with a booth and/or gated access.
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September 2020 by Tara O.
GIANT FRAUD! Avoid using this company at all costs. I tried to use them for monthly parking. I was given a quote, my credit card was charged, notified it would take a few days to process and then was never told when I could start parking. I attempted to contact them via email as they don't have a phone number, and they never responded to me. I sent several emails - no responses. I finally managed to get the account canceled after two months (of which I could never use it) and they will not refund me a penny. THE ABSOLUTE WORST.
